Forrest Theme account De-activated
I went ahead and bought a third theme but I had trouble with the installation and it just would not show. I contacted the theme's author who after a week and several messages had not responded.
So I emailed Envato (aka Forrest Themes), explaining to theme the problem. I also told them that if they could not figure it out, I was happy to get my money back to spend it on another theme....
After a week, I still had no response so I file a complaint through Paypal.
The dispute went on for over a month as it took over a week for Envato to reply and avoiding to actually discuss the issue. I only had a few days left before escalating the complaint but Envato beat me to it anyway. After another few weeks Paypal decided in my favor and I was refunded.
The problem now is one of the themes I bought need to be updated and the update is nly available through Themes Forrest account but my account remains de-activated because:
"I wish that were true, unfortunately I've had a chance to review your PayPal transactions. It looks like this transaction - 9BS83205486509825 - was reversed back to your account.
PayPal reversed this payment because of a dispute or after a review of the payment was completed. The money has been returned to the sender's PayPal account."
In order for us to re-enable the account, we must have confirmation of any funds owed to us that were reversed. At this point you need to make a manual payment of $40.00. You can send it to paypal@envato.com. Please let us know the transaction ID so that we can verify the successful transaction, and re-enable your account.
Thanks for your cooperation!"
When I first emailed Envato asking them to reverse that payment since the theme was not working and the author not taking any action, they ignored me. On what ground am I owing them anything? I had to file a dispute to get a response and now I can't even access my other purchases.
Is that a normal business practice? Is there anything else I can do about it?
The features of one of the themes I have not seen anywhere else so it is why I am really keen on being able to access my purchase and changing it would affect the structure of my sites and would just make things too complicated.
I have bought now bought woo themes and wished I had spent my money with them in the first place. Even though Themes Forrest have some amazing themes, they have the worst customer support ever.