Rant: What's With All of the $hitty Customer Service?
As a professional copywriter and info product marketer, I use the services of freelancers for things like programming, graphic design, transcriptions, etc all of the time. My copywriting clients, some of whom are six or seven figure marketers, frequently ask me for recommendations on freelancers as well.
So at the risk of sounding full of myself, I have the ability to both give and refer a lot of business their way. That should get me fairly good customer service from the freelancers I hire, right?
Not hardly.
I opened my email this morning expecting to hear from a number of freelancers on different projects. Not a single one of them has answered my email with the shortest duration being 48 hours and the longest 10 days.
For example, I'm waiting to hear from:
* A graphic designer who I hired to do 3 projects for me. I used the opt-in form on his site to email him last week with the details of the FIRST project. I haven't even received a confirmation that he got the project details.
* A programmer who I hired via RentACoder that came highly recommended. He's built a new program for me that is in the alpha testing stage. I owe him a hundred bucks to finish the project... he owes me the documentation and a bug-free program. I emailed him 3 days ago asking if we should do a program test with beta testers that I would line up. Not a peep.
* A shopping cart software company that I bought their scripts for 2 of my main sites 4 months ago. Now one of the sites has locked up on the admin login and won't let me login. I used their support ticket to email them 48 hours and didn't even get a help desk confirmation email (which is pretty much automated these days). I paid them $700 for their script last year.
* A "rising star" in the IM community who recently announced his own email coaching program. I know this guy personally and have even met in person a few times at seminars, etc. I emailed him the same day he sent out his announcement about email coaching to ask him what he'd charge me for private coaching. That was 10 days ago and I have't heard a peep.
If I treated my consulting clients so poorly, I'd have been put out of business years ago.
What's with all of the terrible customer service lately? Or I am just the lone customer out there getting all of the lousy customer service?
End of rant,
Mike
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