Email List / Autoresponder

25 replies
I have been using constant contact for over 2 years.
And I am looking to switch. Constant contact's autoresponder options are terrible.

I am leaning towards icontact because I can import my current list w/o having to opt in.

However, once imported is it worth it to have new subscibers double opt in? I never did this with constant contact but wondering what the consensus is.

Thoughts on icontact or any other services?
#autoresponder #email #list
  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by troyce1 View Post

    I am leaning towards icontact because I can import my current list w/o having to opt in.
    Yes, if you want to move an existing list from one to another without them opting in again, your options are very limited.

    For myself this post and especially this little thread highlight a couple of specific problems about iContact which, between them, exclude it from my own list of possibilities.

    I use and recommend Aweber, but am also kind of looking for another autoresponder company for my next new lists, just on the "eggs and baskets" principle. I'm close to deciding to try GetResponse, though.

    Originally Posted by troyce1 View Post

    However, once imported is it worth it to have new subscibers double opt in? I never did this with constant contact but wondering what the consensus is.
    The consensus, when this is discussed here (i.e. often!) is usually in favour of confirmed opt-in.

    I don't agree with it, though.

    It seems to me that what underlies many people's views about this is some sort of feeling that one's somehow "safer" if people have confirmed their opt-in, and that that somehow makes them less likely to "cry spam" and get you into trouble. Call me a skepchick, but I don't believe this at all. I believe that if someone's really going to forget that they opted in and imagine that you've spammed them, the fact that they confirmed their opt-in at the time they subscribed is going to make absolutely no difference at all. So I suspect that some of the "pro-confirmation" opinions actually rest on slightly less-than-optimal reasoning, myself.

    Anyway, I have 5 single opt-in lists, and 3 confirmed opt-in ones. With hindsight, I wish they were 7 single opt-in and only 1 confirmed opt-in. I decide it according to the niche, in each case. And I'm not in "MMO" or "IM-Advice", for either of which I would require confirmation of the opt-in, because some of those subscribers tend to be on very large numbers of lists and can easily forget what they've subscribed to.

    Originally Posted by troyce1 View Post

    Thoughts on icontact or any other services?
    Don't use Mailchimp.

    Don't use a "free autoresponder".

    Good luck!
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  • Profile picture of the author Coby
    iContact has changed it's policies and no longer support the IM industry...

    Constant Contact has superb deliverability and some cools options...

    Stick with them you'll be glad you did...

    The grass isn't always greener on the other side of the hill...
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    • Profile picture of the author troyce1
      @ Coby - my main beef w/ Constant Contact is the lack of Autoresponder options.

      The other reason I need single opt in possibility is that I meet alot of people at various seminars and get business cards that need to be added manually to my contact list.

      I tried Getresponse a while back, I believe they still offer single opt in possibilities.
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      • Profile picture of the author Coby
        Originally Posted by troyce1 View Post

        @ Coby - my main beef w/ Constant Contact is the lack of Autoresponder options.

        The other reason I need single opt in possibility is that I meet alot of people at various seminars and get business cards that need to be added manually to my contact list.

        I tried Getresponse a while back, I believe they still offer single opt in possibilities.
        Yes, I realize you THINK Constant Contact lacks in autoresponder options, but they really don't...

        I currently use Constant Contact, Aweber, iContact, Imnica, DirectResponders, and Optinme and have used others in the past...

        Constant Contact actually has more features than most...

        For example...

        Constant Contact lets you add a facebook app right to your profile where people can subscribe...

        Constant Contact is fully integrated with Social media and offers Forward a Friend options...

        Constant Contact allows easy import/export to move your lists around to better segment...

        I could go on an on...

        What options do they lack that you need? Maybe I can help you with that?

        You said you need single opt-in - Constant Contact allows that...

        You said you need to add contacts manually from business cards - Constant Contact also allows that...

        If you switch to GetResponse from Constant Contact you will have a hard time importing your list and you will have a hard time manually adding contacts like you want AND your deliverability will go down...

        Just trust me, this is my niche, my specialty, my profession...
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  • Profile picture of the author troyce1
    @ Coby - I just looked at CC site.
    They must have upped the # of active autoresponders you can have because you can create 20, but have 10 active. I think you only used to be able to have 4 active. SO thats a big increase.

    I may stick with them after all.
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  • Profile picture of the author LOM
    I would go with Aweber. It has great functionality and has worked wonders for me. I have been with them for a couple of years now, no problems..
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  • Profile picture of the author Eric Transue
    Coby, I read in another thread that you use several autoresponders in order to stay up to date for your students.

    I'm curious to know - if the choice was between Aweber and Constant Contact - which one would you go with?
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    • Profile picture of the author Coby
      Originally Posted by Eric Transue View Post

      Coby, I read in another thread that you use several autoresponders in order to stay up to date for your students.

      I'm curious to know - if the choice was between Aweber and Constant Contact - which one would you go with?
      I use both Aweber and Constant Contact - I prefer Constant Contact...

      Currently Aweber is having TONS of issues including being blacklisted by many popular ISPs recently...

      If you don't trust my words - just do the same thing I did... Go to Aweber live chat and ask them to tell you what servers your email is coming from... Then do a quick blacklist check and you will likely find the same thing I did - which was that all but ONE of the servers were blacklisted...

      So my vote goes to Constant Contact... At least at the moment...
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  • Profile picture of the author jasonl70
    Personaly, after using aweber for many years I decided I don't like having such an important part of my business dependent on someone else so I decided to invest the time into getting my own solution up and running.

    Once I looked into whitelisting, certification, etc, with the various ISPs I decided I can just do it myself
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    -Jason

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    • Profile picture of the author bobby_shahzad
      Originally Posted by jasonl70 View Post

      Personaly, after using aweber for many years I decided I don't like having such an important part of my business dependent on someone else so I decided to invest the time into getting my own solution up and running.

      Once I looked into whitelisting, certification, etc, with the various ISPs I decided I can just do it myself
      I think it is a good idea only if you understand email deliverability very very well and you are willing to spend all that time working with ISPs to keep your IPs whitelisted.

      Another option for you can be to keep your lists hosted with you while getting SMTP relay service from a third party that specializes in deliverability.
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  • Profile picture of the author BobBeckett
    Getresponse allows you to import. You just have to call them up and let them import 2500 so they can send a test email to them to check bounce/spam complaint ratios and then they will import the rest.

    I use IContact, Aweber, Getresponse, and several others
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  • Profile picture of the author KO
    Have you thought about using AutoresponsePlus? You'd have to host it on your hosting, but you'd be able to import your list pretty easily.

    You'd then have to take the steps to make sure your emails are not being automatically sent to spam. It's a little more complicated, but it definitely an option. I use ARP on most of my sites.
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  • Profile picture of the author Aubaine
    I personally have had terrible experiences with GR (GetResponse), slow response time, phone number provided isn't even functional, and overall bad customer service. Aweber is a good solution, cheaper then most, with good functionality and reliability.
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  • Profile picture of the author BabyMama
    I really like icontact. I have used both awebber and icontact and find the usability of icontact much easier for getting contacts in and out of the system.

    I also find their price planning more affordable.
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    • Profile picture of the author troyce1
      @ Coby - I just was playing with the Constant Contact autoresponder, and I believe I misstated what they offer.

      They do not offer 10 autoresponders active they only offer 10 Autoresponder emails. So if the more autoresponders you have the fewer automated emails per autoresponder you can have. This to me is a huge drawback. You seem thrilled with their autoresponder options, so if Im missing something please let me know. I would much rather stick with constant contact than learn a new system.

      I may use constant contact just for my autoresponders for the time being, and keep my main mailing list with constant.
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  • Profile picture of the author go4wealth
    I use two autoresponders one is with GVO. I like this one primarily because it allows me to create email campaigns for a product then create a code that can be sent to others using there autoresponder. All they have to do is put in the code and they automatically have all the emails populated in there autorepsonder.

    The other is autoresponder plus. Though cumbersome with poor instructions I like it because I made one time payment and I have usage for life. Also it has tons of features that work like a charm. I like this better than GVO's autoresponder even though GVO is easier to use.

    In October they are releasing a new version of Autoresponder Plus which they claim will have features not found in any other autoresponder.

    They have a sale going on till the end of September (cost is currently a one time fee of $177. I believe they will be going up to $197 after October 1, 2011.

    Here are some of its current features (there are tons more)

    Unlimited Follow-Up Autoresponders
    Create any number of follow-up autoresponders for multiple websites. No increasing charges as your lists grow, unlike other providers.


    Unlimited Broadcasts Mailings
    At any time, send immediate or date/time scheduled mailings to targeted groups of subscribers. Set it and log off - AutoResponse Plus takes care of the rest.


    Track, Measure, Target
    Easily track your open-rate and link click-throughs, with one-click targeting of responsive subscribers.


    Import Leads
    Built-in import wizard allows for easy importing of existing subscriber lists. No re-confirmation required.


    Data Security
    All data is stored in your own website's MySQL database giving you full control over this hugely valuable asset. Backups are automatic.


    Works Round The Clock
    Accepting subscribers, responding and sending pre-scheduled broadcasts, whether you're online or not.


    Customer Training And Support
    Whenever you need help, we're here with top-notch support including help, ticket tracker, self-help knowledge base, downloads, video tutorial and more. To view our support map in PDF format, click here.

    I have listed more features on my SecretHostingTactics blog. Note I am an affiliate for this product and for GVO. If you do go to my blog the links are obviously to my affiliate account.

    Once they release it I will be doing a review of there new product
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  • Profile picture of the author Gee S
    I'm playing around with Constant Contact atm.

    It's seems a little weird how you can't have a simple name and email form as their standard forms don't support this. The visitor would have to input their email and then be taken to another screen to enter further details such as their name.

    I may be mistaken but this is the info I had from support. Maybe Coby can shed some light on this?
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  • Profile picture of the author anthony2
    Aweber and Getresponse are my favorites but icontact
    i've good things about.

    But if you have i would go with aweber without a doubt.

    Also 1shoppingcart and infusionsoft offer a autoresponder fuction but there deliverly rate isn't as good as Aweber.
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    • Profile picture of the author MikeTucker
      [DELETED]
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      • Profile picture of the author Coby
        Originally Posted by MikeTucker View Post

        What???? Infusionsoft delivery rate isn't as good as Aweber??? I would be very interested to see how you came up with this idea? What actual experience do you have with Infusionsoft?
        It's a well known fact that Infusionsoft has terrible delivery... Both hitting the spam folders AND taking hourssss to get messages...
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        • Profile picture of the author MikeTucker
          [DELETED]
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          • Profile picture of the author Shaun OReilly
            The main AWeber servers used to deliver e-mail are as
            follows:
            smtp-verifiedoptin-w-01.aweber.com
            smtp-verifiedoptin-01.aweber.com
            smtp-verifiedoptin-02.aweber.com
            smtp-verifiedoptin-03.aweber.com
            smtp-w-01.aweber.com
            smtp-confirmations-w-01.aweber.com
            smtp-confirmations-i-01.aweber.com
            smtp-01.aweber.com
            smtp-02.aweber.com
            smtp-03.aweber.com
            Rather than relying on opinions on a forum, you can
            check for yourself whether a particular server is on
            any blacklists by using a service such as MX Toolbox:

            MX Lookup Tool - Check your DNS MX Records online - MxToolbox (no affil.)

            Just enter the domain name for the server and then
            do a Blacklist Check to see if the server is listed
            anywhere.

            For Infusionsoft, you can look in the header information
            for the e-mails you receive to find the server IP address
            and then use that to do a blacklist check.

            Infusionsoft mainly use the infusionmail.com domain to
            send their e-mails:
            smtp.infusionmail.com
            smtp1.infusionmail.com
            smtp2.infusionmail.com
            Dedicated to mutual success,

            Shaun
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            .

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        • Profile picture of the author Shaun OReilly
          Originally Posted by Coby View Post

          It's a well known fact that Infusionsoft has terrible delivery... Both hitting the spam folders AND taking hourssss to get messages...
          Have you ever actually USED Infusionsoft?

          I have and manage e-mail accounts for clients who
          use Infusionsoft and other providers too.

          The e-mail sending servers for Infusionsoft send
          e-mails at an average rate of 70 e-mails per SECOND.

          So a 10k list takes under 3-minutes to send out and
          most are received within minutes of broadcasting.

          Do you have any factual information to backup your
          claims?

          Dedicated to mutual success,

          Shaun
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          .

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        • Profile picture of the author JVManna
          Originally Posted by Coby View Post

          It's a well known fact that Infusionsoft has terrible delivery... Both hitting the spam folders AND taking hourssss to get messages...
          I would love to be provided the data supporting these claims. I invite anyone who has seen inferior deliverability to please let me know so we can investigate it and address it.

          Originally Posted by Shaun OReilly View Post

          Have you ever actually USED Infusionsoft?

          I have and manage e-mail accounts for clients who
          use Infusionsoft and other providers too.

          The e-mail sending servers for Infusionsoft send
          e-mails at an average rate of 70 e-mails per SECOND.

          So a 10k list takes under 3-minutes to send out and
          most are received within minutes of broadcasting.

          Do you have any factual information to backup your
          claims?

          Dedicated to mutual success,

          Shaun

          Thanks for sharing your very astute observations, Shaun.

          Our recent email architecture upgrades have proven successful. We're seeing customers experience a 3000% increase in email sending speed (no joke!). Previously, these customers were seeing around 25 emails per second, now we have over 300 emails per second. I'm happy to provide numbers and stats if anyone wants. Just ask.

          This blog post from our product team explains the journey in how we arrived at today's email sending speeds: http://www.infusionblog.com/infusion...ionsoft-users/

          Also, we have many more email servers in use than what you've shared. To look them up, enter infusionmail.com in the upper right corner on http://www.senderbase.org/. (They don't allow direct links to their results pages.)

          We have a dedicated email compliance team that not only looks after our email/domain reputation, keeps us in the good graces of providers, but they also help users improve their email practices from average to superb. (So they hit the inbox, avoid the spam complaints, and get better response from their list.)

          If anyone has any questions on Infusionsoft, email deliverability or anything else that relates to our service, and wish to hear it from us directly, let me know.
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  • Profile picture of the author DavidG
    What about Send Pepper?

    Iv'e been reading and I'd like to throw this service in the ring to see what others might give it.

    regZ
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  • Profile picture of the author radhika
    However, once imported is it worth it to have new subscibers double opt in? I never did this with constant contact but wondering what the consensus is.
    Always use double opt-in for new subscribers.

    It keeps your list short but more responsive. I have a list with around 300 subscribers. But I always make a sale with that list.

    .
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