Facebook So Much HATE!

True... and the more popular you get the more "trolls" you'll get...

Hey thanks man

And totally yes.

Twitter... doesn't upset me as much. I don't use it but... you know, seems like the lesser of two evils.

Although what I remember about Twitter when I paid attention, was the guy I worked with who followed a fat kid who complained about his life (apparently so did thousands of others)... and Ashton ****ing Kutcher.

Christ, I'm ranting now but bear with me...

You remember when Brittany Murphy died? He and her were together at some point apparently... the guy 'wrote':

"2day the world lost a little piece of sunshine. My deepest condolences go out 2 Brittany's family, her husband, & her amazing mother Sharon."

What kind of person mourns in text speak?

Truly the end of society :p

Still, I'd suggest keeping with the moral highground sir, you're better than they are

I don't know Rus... I see your point, but everyone needs to vent a little now and again don't they?

I have no doubt Ash knows what to do and how to handle it, just needed to let off some steam is all and maybe pick up a bit of advice and valuable insight while he's at it.

No doubt it's less productive in the short term, but it'll alleviate his stress and get him back to work with a fresh new perspective

Or he'll wallow in that hate until it leads to his ultimate demise, but... you know, that's just worst case scenario :p

Oh yeah ok... I'm with ya now

At least he knows how to generate traffic for his posts

As said before, ignore the negative comments as long as they are not constructive criticism. They are not worth your time.
Things are no big deal as long as you don't make them a big deal, and people will tend to ignore the negative comments if you don't give them extra spotlight by responding to them.

It does not matter how many people dislike what you do, what matters is the amount of people who do like it. If you have a customer- (or fan-) base of about 1000 people who really support you and 10000 people who don't like it, just don't care about the 10000 and put that effort into your loyal fanbase instead.

Hey don't worry about it man, it's cool, you're doin' fine

Subie did bring up some good points... and there's the old saying 'any publicity is good publicity'.

If it's creating controversy, getting attention, then you're getting exposure... that's foundational element of viral marketing.

Having said that... there's a certain 'kind' of controversy you want to incite.

If it's thoughtful, reasonable and intelligent argument / debate... then you've gold a little goldmine on your hands, keep at it, encourage it, but stay as neutral as you can and ALWAYS be respectful and polite.

If it's teenagers and basement dwellers lacking substance to the extent they get their rocks off by posting inane and useless messages on facebook... you've got the wrong kind of attention.

It's your call man... be the moderator and delete the comments, cut and dry.

Or embrace the negative.

Thinking about it, I'd just delete the comment. Why waste your time giving the little ****s what they want?

Like Magnus said... you only want to engage in intelligent and constructive criticism... and the advice I gave you earlier applies specifically to this.

I wouldn't delete the comments. If someone had anything negative to say, that's the perfect time to show your customer service or salesmanship skills.

I'd simply say:

"Great points you are bringing up."

"I hear what you are saying."

"I completely understand what you are talking about."

Then, sell them on the benefits of what you are selling. You aren't actually agreeing with their point of view. You're just setting their mind at ease for a moment and continuing to promote the great things about your product/service.

At least, that's how I would handle it. Although putting those people into a Peruvian necktie would be more satisfying ...

There's your problem. IM is a business, not a marathon. There may be time when a deadline causes long hours but that should never be 36 hrs. You lose your perception and your mental balance.

It's a waste of time to be angry at people you don't know - and a waste of time to complain about it. Get some sleep instead.