!! Aweber Deleted My ENTIRE List WTF!!!!!

by JaniG

Posted: 16 years ago 32 replies

INTERNET MARKETING

Hey guys,

i just logged into my aweber acount, and all my 20 lists that combine over 6,000 subscribers have been deleted?

WTF

Does anyone know why this may have happened?

Has this happened to anyone?

Jani G

#aweber #deleted #entire #list #wtf

DaniMc

16 years ago

Oh my god. I would panic!

I never even thought about this possibility.

Thanks
1 reply

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Peter Helps

16 years ago

Were you using single or double opt in?

I would contact their support. They're usually very good with response. Keep us in touch.

I feel really bad for you.

Peter

Thanks
1 reply

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JaniG

16 years ago

yes i contacted support asap, i hope they can sort it out.

ANd i was using single opt in fo rmost of my list maybe to many complaints?

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1 reply

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Peter Bestel

16 years ago

Come on, be honest, after reading this thread, how many people went straight over to Aweber to check their list?

After last night's little hiccup, I know I did! lol

All there thankfully.

Commiserations Teamfire, hope it gets sorted for you.

Peter

Thanks
1 reply

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Steven Wagenheim

16 years ago

Originally Posted by Peter Bestel

I ran so fast with my heart racing in my throat and promised the heavens
that I'd give up my whole CD collection just to make sure my list didn't bite
the dust.

3 years ago, I wouldn't have cared (thought list building was worthless)

How things can change.

Thanks
2 replies

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My Soundcloud Music Channel

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JaniG

16 years ago

Ok got a response!

they told me that all my lists were de-activated for some reason, but i can go in and reactivate them!

YAY!

WOW its like i had a hacker log into my acount and deactivate them al!

i am back up now!

Thanks guys!

Jani

Thanks
5 replies

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DaniMc 16 years ago

Hey that's good news!

You really dodged a bullet on that one.

6,000 names down the toilet will make even the thoughest man cry.
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- 1 reply
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- alexanderberson 16 years ago
  
  You didnt have back up of your email lists?
  
  Sorry to hear. Thats terrible.
  
  Thanks
  
  1 reply
  
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  Steven Wagenheim 16 years ago
  
  Originally Posted by alexanderberson
  
  You didnt have back up of your email lists?
  
  Sorry to hear. Thats terrible.
  
  I don't see how backing up your list does much if anything at all.
  
  Even if you could download all the info in a CSV file or whatever, if you're
  using double opt in, you still have to get these people to opt back in. You're
  going to lose a good portion of your list.
  
  Unless the backup actually goes on the Aweber server, I don't see how this
  solves the problem. They're the ones who have to back up all the data.
  
  Thanks
  
  1 reply
  
  Signature
  
  My Soundcloud Music Channel
  
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  Frank Bruno 16 years ago
  
  Most likely Aweber would have a backup.
  
  However backing up yourself I believe would solve the issue if it was Awebers fault.
  
  It could easily be verifiable with Aweber and I'm sure you could easily work out importing the list givin circumstances such issues on their end.
  
  It would seem to me though that since their business relies on clients who have lists, that they would take measures to have backups on hand for each account.
  
  Wouldn't you think?
  
  Frank Bruno
  
  Thanks
  
  1 reply
  
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  jjpmarketing 16 years ago
  
  If that happened, I would just download the list of emails and import it into some other list... let's call it "aweberscrewedup at aweber dot com". Then send out an email to that list stating that they need to re-verify their membership on the original list.
  
  Then most would re-verify. The ones that didn't probably weren't reading your emails to begin with. In the end the lost emails wouldn't be nearly as bad as the entire list vanishing from existence.
  
  Thanks
  
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Zeus66 16 years ago

Holy crap, Batman! I nearly hurled up my breafast, man. Don't DO THAT! LOL
- Thanks
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- Frank Bruno 16 years ago
  
  Maybe you should back your lists up to prevent your next heart-attack... lol
  
  Frank Bruno
  
  Thanks
  
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- sparrow 16 years ago
  
  Wow, looks like you are back on track.
  
  I guess this is a lesson for all of us to make sure we backup the list.
  
  Ed
  
  Thanks
  
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jjpmarketing

16 years ago

That is a scary thought. Isn't there a way to export your lists to csv or xml file or something on aweber? Maybe they should implement automated backups or something. If email marketing is your money maker, you could go from $1000's monthly to nada... zilch... nothing...

Imagine the horror of having to start from scratch on a 30,000+ list. They would have to create an insane asylum just for IM'rs who lost their list. It could spawn a need for a whole new segment of psychologists... Yellow pages would have to create a new category for IM head shrinks.

All because Aweber deleted your list.

Thanks
2 replies

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Michael T. 16 years ago

Man 6,000 subscribers?I would get a hart attack.That is a very huge list.
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- 1 reply
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Regards...Michael T.
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- Jelasco 16 years ago
  
  There's a backup option right on their front page.
  
  Thanks
  
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Floyd Fisher

16 years ago

Originally Posted by jjpmarketing

Actually, that would be one helluva class action lawsuit. **** shrinks, get me Jacoby and Meyers.

Thanks

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Angela V. Edwards

16 years ago

Originally Posted by teamfire

I am so glad you got them back. Is there any way you can download all the subscribers to a document you can save on your computer, in case this happens again?

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1 reply

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Asher 16 years ago

Wow, it's a good thing it's back! I don't have a list of 6000 but I'd probably go bonkers if I lost my current list as well!

Congrats! All's well and ends well!

Asher
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Asher Aw
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markaustin 16 years ago

Originally Posted by teamfire

Ok got a response!

they told me that all my lists were de-activated for some reason, but i can go in and reactivate them!

Hey Jani,

That's great! After I read your opening post I went straight to my Aweber account! Whew! It's all there!

Mark
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- Headhunting55 16 years ago
  
  JJPMarketing has a good point. If you have restored from a backup, and you had to have your whole list re-opt-in, then you might be able to do some list "pruning". If you were providing a good value to your list, then most (maybe ALL) would opt-in again. If you WEREN'T providing any value, then you would certainly find out about it in this situation, and it might tell you something about your business.
  
  There are several lists that I'm on that I would ABSOLUTELY jump on again if something like this happened. Wagenheim, Myers, Taylor, and a few others.
  
  So this might be a good time to ask your self this question: How many on my list would consider my info valuable enough to want to opt-in again, if the unthinkable happened?
  
  It could eye-opening....
  
  Thanks
  
  1 reply
  
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  Peter Helps 16 years ago
  
  To all of you who asked how to backup your aweber lists, here you go.
  
  How Do I Backup My Messages and Subscribers? :: AWeber Knowledge Base
  
  I went into aweber and research it. I also went ahead and did my backup.
  
  Peter
  
  Thanks
  
  1 reply
  
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  Jason James 16 years ago
  
  Just ran my back-up! Thanks for the reminders.. I hope you work out the situation Jani
  
  Thanks
  
  1 reply
  
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  Michael Lee 16 years ago
  
  Glad your problem was sorted out. And thanks for the reminder to back up my lists.
  
  I've gone through several nightmares with past autoresponder companies, I might break down if I lose my beloved subscribers.
  
  Thanks
  
  1 reply
  
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  ibringjoy 16 years ago
  
  Wow, how Scary! I'm glad you got your list back.
  
  It's funny how a post like this can suddenly make you catch your breath and your heart start beating fast. It's like you can't get over to Aweber fast enough!
  
  Kathryn
  
  Thanks
  
  1 reply
  
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  chucknnita 16 years ago
  
  I've been checking my aweber account all day,,lol. It wasn't even my list and I had a panic attack. Glad you got it back!
  
  Chuck
  
  Thanks
  
  1 reply
  
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  2bwealthy 16 years ago
  
  went into my account as well..didn't go past the first post lol. all good
  glad your back in
  
  Thanks
  
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Mike Hill

16 years ago

Originally Posted by Steven Wagenheim

Steve... Can I have your CD collection... LOL

Hopefully you list is good to go!

Mike Hill

PS. I'm checking mine as we speak...

Thanks
1 reply

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Rick M 16 years ago

LOL wow if that happened to me I think I would have a heart attack.
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- lakshaybehl 16 years ago
  
  OK.. Confession!
  
  hen I read the post, I ren so FAST with my heart in one hand and brain in the other that I logged in incorrectly twice... WTF
  
  Anyways,,, its good to see everything's okay!
  
  -Lakshay
  
  Thanks
  
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- JasonKing 16 years ago
  
  Ladies and gentlemen, this is your mid-afternoon list backup wake-up call.
  
  What are you waiting for?
  
  -JasonKing
  
  Thanks
  
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!! Aweber Deleted My ENTIRE List WTF!!!!!

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