The hotchilli support, of course, is non-existent, so he did what anyone would have done - he moved it to another host. However - he made the schoolboy error (admittedly a few years ago!) of registering it with hotchilli.com as well as hosting it there, so he now has a problem. Hotchilli.com are refusing to unlock the domain unless he pays them $40 or some such, and naturally, he doesn't see why he should pay them for screwing up his business.
Personally, I only have niche sites, and none of them are worth 'fighting' for, so I can't really offer him any advice. Anyone got any suggestions? ANy legal route he can take to stop hotchilli.com effective stealing his domain?
disclaimer - I have no persoanl knowledge of whether hotchillic.om are as useless as he says - all I will say is that they seem to think (on their website) that $100 is a 'fair' price to register a domain, so that probably gives you some kind of idea about them.
Oh - and there's sweet f.a. about them online (except for a couple of complaints on ciao) , so I assume they are a tiddler in the scheme of webhosting.