I'm evaluating CRM (Customer Relationship Management) solutions for a small business (my own). I need an online hosted solution, because myself and my employees need to be able to see the same data and I don't want the hassle of having our own server with a solution installed on it (too much hassle). Ideally, I want to be able to maintain a prospects list (people who enquire by telephone or email about our service), a client list and an orders database.
I'm looking at salesforce.com and netsuite.com. I've briefly tested salesforce.com and am about to evaluate netsuite.com (they both offer a free trial).
Salesforce doesn't seem to have order processing built-in (unless I'm missing something), it just seems to have salesforce / marketing automation. You have to either use an application from the AppExchange (what happens if the company ceases trading I wonder!) or write your own application using salesforce's platform (expensive and time-consuming!)
Netsuite seems to have a solution that covers salesforce / marketing automation, order processing and a host of other features.
I would be grateful if anyone with experience of either salesforce or netsuite could share their experience. Plus, are there any other vendors I should consider?