WSO not delivered. What are my options?

by easy does it

Posted: 13 years ago 29 replies

INTERNET MARKETING

Hi,

Just a word to the Mods - I'm looking for advice here, not to cause trouble for anyone. I have done my best to get a refund before coming here to tell my tale of woe.

Briefly, I bought a WSO from one of the big guys on this forum. I paid more than £250 - I don't want to say the exact sum because then you could do a search.

I Paid more than £250. The WSO involved the vendor building a network of content on 14 sites with backlinks.

I provided all the information he needed on 08 June and the vendor has provided two pieces of content. That's all. Nothing else. I have sent multiple reminders and received excuse after excuse.

Here's the llast email I received from the vendor

..........

Tom,

A couple of things here....and don't take this as rude or anything else...

1. You didn't request that your site be built until I think 2 months after the offer which was right when summer started and we vacation
2. I've been in the hospital for the last 3 weeks due to some medication blowing my blood pressure up

I don't have any problem refunding your money - MINUS the cost for the content that was written and time already spent.

I can agree that this should have already been done, however sometimes life gets in the way...Being on vacation for the summer and being in the hospital doesn't leave a whole lot of time for work if you know what I mean. Had the keywords etc been selected at the time of purchase or a reasonably close time, your site would have already been done.

...........

I responded to that by saying I needed a full refund or the project completed within a month. No response.

Then I asked how much he was willing to refund. No response.

So that's the position I'm in.

This is one of the very big guys on this forum. Chances are you all know and respect him. I know I did respect him. I feel ripped off.

More than $250 for 2 pieces of content - I'd love to be in that business.

He's not responding to my emails. I've told him he was leaving me no option except to come here. If I mention his name I might get banned - but I might have to out him.

This is not a case of me getting an ebook and then asking for a refund. This was a substantial piece of work, a project involving content on 14 sites and backlinks, and it was not delivered. 2 pieces of content for more than $250 and the vendor is gone awol.

I would never have guessed he would do this. I'm stunned by his behaviour.

Please, what are my options?

I know a post like this can be uncomfortable for some readers. I mean, how dare I come here and say negative things. But if a very senior member of this forum can do this to one of the small guys, and then hide behind the forum, it's not fair.

BTW - I'm sending him a link to this thread.

Much thanks,
Tom

#delivered #options #wso

majortraders Banned 13 years ago

[DELETED]

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- easy does it 13 years ago
  
  Hi,
  
  Thanks for your reply.
  
  Payment was sent by PayPal.
  
  Tom
  
  Thanks
  
  1 reply
  
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  tpw 13 years ago
  
  Originally Posted by easy does it
  
  Hi,
  
  Thanks for your reply.
  
  Payment was sent by PayPal.
  
  Tom
  
  Unfortunately, you are outside the refund window with paypal, unless you funded that transaction via credit card.
  
  If you paid directly with paypal, not using a credit card, you are at the mercy of the vendor.
  
  Thanks
  
  1 reply
  
  Signature
  
  Bill Platt, Oklahoma USA, PlattPublishing.com
  Publish Coloring Books for Profit (WSOTD 7-30-2015)
  
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  easy does it 13 years ago
  
  Andy,
  
  Yes there are good guys on this forum.
  
  But it is surprising what can happen once you take the bait and buy a wso. The vendor here is a case in point.
  
  TPW,
  
  I paid with PayPal using my credit card.
  
  Tom
  
  Thanks
  
  {{ DiscussionBoard.errors[4911667].message }}
Andyhenry 13 years ago

That's really surprising.

Someone is actually telling you that they didn't complete your order because they went on holiday and they don't fulfill orders when they're on holiday?

I'm shocked to see you got such a reply.

If my local garage turned around and said "sorry, we were going to fix your car last month but I felt like taking a few weeks off to work on my tan - you can't blame a guy for that surely?" I'd have a negative reaction for sure.

When it's online content that can easily be outsourced - well, that's even worse.

To not complete content creation because you're on holiday is not a valid excuse.

Sounds like you got stung by the false reputation trap.

Just because someone 'appears' to be respectible on a forum, doesn't mean you can trust them to deliver a product or service reliably.

I've had the same problem before and I know some people would be really surprised if they knew what happens behind the some of the people they think are Gurus or respectible marketers.

Sorry to hear of your bad experience.

You should definitely learn from it, but don't let it taint your view of all Warriors.

Andy
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Chri5123

13 years ago

Hey Tom,

This is plain unlucky...

I would go down to your bank and ask if you can do a chargeback on your card.

I THINK you can do this if you made the transaction through your card.

Hope you get some response and the issues resolved.

All the best,

Chris Jones

Thanks
2 replies

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easy does it

13 years ago

Thanks Chris,

Appreciate the support.

I've sent the vendor a link to this thread..... if he doesn't refund me I'm thinking of letting his name out of the bag.

Tom

Thanks
1 reply

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sbucciarel

Banned 13 years ago

Originally Posted by easy does it

Thanks Chris,

Appreciate the support.

I've sent the vendor a link to this thread..... if he doesn't refund me I'm thinking of letting his name out of the bag.

Tom

I think you should read the forum rules before doing that. It is not allowed

Thanks
3 replies

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easy does it

13 years ago

Hi Suzanne,

So why is it not allowed?

I have an email from the vendor stating that he hasn't delivered the wso. It's clear that I'm not making this up. I have emailed and emailed him stating that i would come on here if he didn't either refund me in full or complete the project.

Tom

Thanks
2 replies

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sbucciarel

Banned 13 years ago

Originally Posted by easy does it

http://www.warriorforum.com/main-int...ing-forum.html

Rule #1

If you have a problem with another Warrior, a Guru, or God, take it up with them directly. Not here. No exceptions.

Thanks

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Richard Van

13 years ago

Originally Posted by easy does it

Tom,

Respectfully, having been here for 5 years, I'd have thought you would have known that.

It's not allowed because the rules say it's not allowed. You may get a ban and then you may find it even harder to get in touch with the person.

I appreciate you're annoyed, I would be too but threatening to out the person won't help you personally and that is surely not the aim of this thread?

Thanks
1 reply

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easy does it 13 years ago

Kay,
Yes I asked on the wso thread if he would wait and he replied that it would be ok. He never requested me to hurry up. I am the one who has done all the chasing. There were various excuses and delays from him sall the way but the illness one only came up when i requested a refund.

And yes, he states clearly in the wso thread that he will refund if not delivered.

Suzanne,
Thanks for laying down the law, That's fine.

Everybody,
Thanks for your concern and help. It is very disappointing and annoying when something like this happens and I have been trying to figure out how to get my money back, as he doesn't seem to want to complete the project. It has helped me figure things out and I'm thankful.

Mods,
I'm not posting any further on this thread.

Tom
- Thanks
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Tina Golden 13 years ago

It's especially not allowed to threaten to out him the way you have. You may have a legitimate beef, but if they let you get away with this, pretty soon it's people making stories up trying the same thing.

Did you post in the WSO thread? That's the first thing to do. Plus, was there a guarantee offered in the thread? Because if refunds were offered for any reason in the thread, then you can report it to the Help Desk as the rules here say you must honor your guarantees if you wish to do business here. But you will need to show the proof, of course.

Assuming your story is all above board, I think doing a chargeback is probably your best recourse at this point.
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Black Hat Cat

Banned 13 years ago

Originally Posted by sbucciarel

I think you should read the forum rules before doing that. It is not allowed

Neither is ripping people off. Or maybe it is.

But it is straight up inappropriate to use this forum as a negative lever to get what you want. You made yourself look bush league over $250.

But using the forum rip people off for $250 is apparently acceptable.

Here's what you do, easy does it. Post your complaint in the WSO thread you purchased from. As a buyer, you have the right to report your experience.

Thanks
3 replies

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sbucciarel

Banned 13 years ago

Originally Posted by Black Hat Cat

Neither is ripping people off. Or maybe it is.

But using the forum rip people off for $250 is apparently acceptable.

Here's what you do, easy does it. Post your complaint in the WSO thread you purchased from. As a buyer, you have the right to report your experience.

clap ... clap ... clap ....
See, you do know the rules. You also can contact the help desk. If there's a scam going on, they shut the WSO down. Simple.

Thanks

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Tina Golden

13 years ago

Originally Posted by Black Hat Cat

Neither is ripping people off. Or maybe it is.

But using the forum rip people off for $250 is apparently acceptable.

For a seemingly intelligent cat, you say the stupidest things at times.

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J Bold

13 years ago

edited: I don't want to get into a petty argument with anyone, it's just not worth it.

As to the OP, there's no reason to out him in the main forum, all you have to do is give a review on the WSO thread. As long as you don't make it personal, you can give your honest experience of the service on the thread where you bought it. Have you done that? Take it to the source. You have every right to relate your experience as you are a customer and you really should relate your experience on that WSO thread, as that's where the account of your experience of the seller belongs. It does not belong here in the main forum, as there's rules against that and for very good reason.

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Kay King

13 years ago

Like I said above - there's often more to the story.

The OP did post in the WSO thread - yesterday.

The purchase was in January - he sent the info in June. Looks like extended delays on both sides.

Yes, refunds should be granted if they are offered. However, when you buy one of five packages offered in January and you wait until June to send in the keyword research for the site...maybe this delay isn't as outlandish as some here assume.

I don't understand why you would not have posted in the WSO thread until someone suggested it. THAT is where this discussion should have taken place.

On the other hand, as there were only five packages sold, the seller knew this order had not been completed. If i were the seller I would have refunded and canceled the order myself when the info was not received.

I think both "sides" are at fault here - and need to work it out between them.

kay

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GarrieWilson

13 years ago

Originally Posted by Kay King

Yes, refunds should be granted if they are offered. However, when you buy one of five packages offered in January and you wait until June to send in the keyword research for the site...maybe this delay isn't as outlandish as some here assume.

The seller never said when it had to be sent. He actually told the op whenever he is done.

If the seller didnt like it in June should have refunded then or done the work then.

Seller is at fault for not putting a deadline.

Garrie

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Andyhenry 13 years ago

Originally Posted by Black Hat Cat

As a buyer, you have the right to report your experience.

That's nothing to do with posting in the main discussion area - which has clear rules about bitching about people/products.

Simple. Not sure why you find this such a difficult concept.
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BeenThereDoneThat 13 years ago

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- sbucciarel Banned 13 years ago
  
  Originally Posted by BeenThereDoneThat
  
  But stealing is?
  OK, I had a long winded reply, but I like Pauls post above.
  Stef
  
  Yeah, I read the long winded, ill advised post via email. You can delete it, but it still comes in email to those who are subscribed.
  
  The OP obviously values his WF membership and is cool with the rules. He'll work it out in a way that allows him to keep his WF membership. Smart.
  
  I find it interesting though that you chose my post to ask if scamming was ok. I don't make or enforce the rules around here. I merely posted the rule so that the OP could avoid making a mistake. I don't disagree with the rule, but the rules don't have anything to do with me.
  
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Kay King

13 years ago

I've noticed on many "service" WSOs the seller seems to have a window for the WSO. Take the orders, fill them, move on to the next thing. Seems buyers who somehow fall outside the window time frame often end up having problems getting the work done.

Did you wait two months to send the info the seller needed to do your project? Did he request it during that time? Did you tell him there would be a delay? If you told him and he had no problem with it, his excuses are totally off the wall. If he repeatedly requested the info and couldn't get it I could see where he might have other things that would delay it...but not this long.

I'm not siding with the seller - I think the excuses are ridiculous. When he received your information, did he give you an estimated completion date? Had he sent you any content or any work at all that showed your job was at least getting some attention?

Did he offer any of these "reasons" along the way - like notifying you of changes in his schedule or illness...or did they come up only after you requested a refund?

I've found it best to know the full story before taking sides in any argument. If work was not delivered - you should notify the help desk so others don't have the same problem with this seller.

Using your credit card was smart.

kay

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Kay King

13 years ago

I have an email from the vendor stating that he hasn't delivered the wso. It's clear that I'm not making this up. I have emailed and emailed him stating that i would come on here if he didn't either refund me in full or complete the project.

I saw this only after I posted. This not acceptable - you don't threaten people.

I think there's more to the story - and this kind of rant does not belong here.

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sbucciarel

Banned 13 years ago

Originally Posted by Kay King

I saw this only after I posted. This not acceptable - you don't threaten people.

I think there's more to the story - and this kind of rant does not belong here.

Absolutely. Very heavy handed tactics and we're only getting one side of this story.

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sbucciarel Banned 13 years ago

Don't get me wrong. If you purchased something and didn't get it, you have a legitimate gripe. I would contact the help desk (correct me if I'm wrong, Mod) and point them to the WSO. You cannot post it here.
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mattlaclear 13 years ago

Speaking on behalf of vendors it is a royal pain in the @$$ when a customer waits a few months to submit their campaign info to us. But if a refund is due you then a refund is due you.

But it is straight up inappropriate to use this forum as a negative lever to get what you want. You made yourself look bush league over $250.
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Andyhenry 13 years ago

At the risk of repeating what's been said (but it's important so I will).

Outing people's names that you have a problem with is against forum rules - it's not related to whether you have a legitimate beef with them or whether you're right or not. It's just the forum rules - so that's that.

Tina gave you good advice.

We all feel for you if you spent your valuable money and never got what you paid for, so don't think it's one of those "warriors trying to protect a fellow warrior" sort of thing - it's nothing like that.

Right now, we're all feeling that you got a bad deal and probably should get better treatment from the person you're dealing with, and since none of us are the person and none of us is responsible for sorting out your issue - all we can do is acknowledge your pain and hope you get a positive resolution.

If you start looking for ways to make it personal and out the person who your problem is with - your thread will get deleted and you'll be on your own again.

I hope you get a things resolved and the seller amazes you with their response and makes you a customer for live.

Unfortunately some people see customers as wallets and don't actually give a crap so if they're one of those - learn the lesson, take whatever action you can and then move on. Life's too short.

Andy
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JCorp

13 years ago

From reading his email, it comes off as a bunch of excuses, though they may be true, excuses nonetheless. But again that goes to say without knowing all the details form both sides. Hope you get your differences and situation settled.

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1 reply

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Paul Myers

13 years ago

A number of people commented on this, and Andy summed it up with:

Outing people's names that you have a problem with is against forum rules - it's not related to whether you have a legitimate beef with them or whether you're right or not. It's just the forum rules - so that's that.

Here's why it's against the rules...

Reports of disputes can be legit. They can also be the result of honest mistakes in communication. They can be the rantings of a person who expects sellers to change their offer to suit the customer's desires, or to get some extra they didn't pay for and weren't promised. They can be from people trying to damage a competitor.

They can be complete lies. More often, they're problems of differing interpretation and perspective. Rarely do they contain a complete and accurate summary of the situation.

We don't usually have any way to know. As far as posting them here, it doesn't matter. If we let any of those stay posted, it becomes an easy slide into letting all of them stay posted.

At that point, anyone could say anything they wanted about whoever they wanted to hurt, and we'd be allowing innocent people to be harmed for no reason other than someone's spite.

Now, as for the specific incident, report it to the help desk. Give complete details, including the original WSO thread, the seller's username here, and the rest of the info you posted above.

Paul

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WarriorVampire 13 years ago

Make me scare of guru here.. Totally i bought several wso and not more than 50 bucks.. Hope you can find the way out.
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SUPER IM 13 years ago

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WSO not delivered. What are my options?

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