WSO Purchased - Not Received

Sheryl Polomka · 01-19-2009, 05:07 PM

This is the first time that this has happened to me, but I purchased a WSO about a week ago and haven't received anything yet. I thought I'd give the guy the benefit of the doubt just in case he hasn't been online for a few days.

Admittedly the WSO is 2 weeks old now so perhaps he has forgotten about it and hasn't been online at all.

But if he has been online, even to check his emails, he would see that he has received a payment from Paypal. I have posted in the WSO thread and I have also PMd him and haven't received a reply.

Do I just sit back and wait longer? I guess it is possible he hasn't been online for some reason.

I guess there isn't much more I can do than that anyway. It wasn't an expensive WSO, but that isn't the point. I think if you are running a WSO you need to be there to give the buyers what they buy.

GeorgR. · 01-19-2009, 05:10 PM

or use DLG and set up instant download. Seriously, why dont people do this?

Josh Anderson · 01-19-2009, 05:11 PM

Open a dispute at paypal.

In your dispute state that you have not received the product and he has not replied to communication or customer support requests. State that you would either like to receive what you paid for or be refunded for the purchase if the seller does not intend to deliver what you paid for.

Paypal will give him a chance to resolve the issue and you will have a record of the issue at paypal and if it is not resolved Paypal will give you more options to persue after the publisher has been given ample time to respond.

Quote:

set up instant download. Seriously, why dont people do this?

Because they are hobbiests looking to make a few extra bucks in the WSO forum and do not know how to automate their business and do not realize how important that is.

Imran Naseem · 01-19-2009, 05:11 PM

Bad customer service, in future dont buy from him. If you are selling
something - product or a service one should go 1 step ahead in delivering
an efficient service.

Sheryl Polomka · 01-19-2009, 05:21 PM

Well it looks like he is around and new this thread was about his WSO as about 5 minutes after I posted this I received an email with the product.

So - thanks for sending the product, but it really shouldn't take a thread like this to receive a product.

chillpill · 01-19-2009, 05:25 PM

Who was it? :|

Sheryl Polomka · 01-19-2009, 05:32 PM

I'm not going to mention any names, he has sent it now so all is good.

Nathan Denton · 01-19-2009, 05:34 PM

Unless the poster specifically set a time limit or limited the number of copies of their WSO there is no reason why you shouldn't have received the product straight after payment. Lucky for him he fulfilled the order.

Good customer service goes a long way and a bad experience can leave a sour taste for a long time.

Mike McBride · 01-19-2009, 05:39 PM

Quote:

Originally Posted by chillpill

Who was it? :|

From the forum rules:

Quote:

The main overriding rule for this forum is this:

If you have a problem with another Warrior, a Guru, or God, take it up with them directly. Not here. No exceptions.

Which is why Sheryl rightly did not mention any names, but simply asked for advice.

Glad it worked out for you, Sheryl, albeit slowly.

callmestrip · 01-19-2009, 05:50 PM

Whenever I run a WSO I like to make a separate page to put my "buy now" button and above the button put,

After your payment has been processed you will need to click on the "return to merchant button".

Many people will pay and then close the whole page.

Just thought I would throw that out, helps the automation part.

Sheryl Polomka · 01-19-2009, 06:10 PM

Quote:

Originally Posted by callmestrip

Whenever I run a WSO I like to make a separate page to put my "buy now" button and above the button put,

After your payment has been processed you will need to click on the "return to merchant button".

Many people will pay and then close the whole page.

Just thought I would throw that out, helps the automation part.

Yes I have a few customers that have just closed without returning to the download page. I always look for that link though and it definately wasn't there.

Mark Kaye · 01-19-2009, 06:57 PM

Quote:

Originally Posted by GeorgR.

or use DLG and set up instant download. Seriously, why dont people do this?

This would be a GREAT line to add to the sales copy in a WSO...

Product delivered INSTANTLY via whatever! No waiting for emails, no disputes!

That is, if you go the pro route and set it up with a DLG or instant download...

Craig McPherson · 01-19-2009, 07:09 PM

Glad it is all settled Shezza.

Cheers,

Craig

Eric Lorence · 01-19-2009, 07:13 PM

Uh...

A PM to that member maybe?

Is there a need for a thread?

Gary M. · 01-19-2009, 07:16 PM

You're right - it shouldn't have taken 2 weeks or a whole thread for him to deliver the product. Hopefully this thread prompts more people to set up instant delivery systems when selling any info product online.

Craig McPherson · 01-19-2009, 07:26 PM

Quote:

Originally Posted by Sheryl Polomka

I have posted in the WSO thread and I have also PMd him and haven't received a reply.

PM was done as per OP

chillpill · 01-19-2009, 07:31 PM

Quote:

Originally Posted by Mike McBride

From the forum rules:

Which is why Sheryl rightly did not mention any names, but simply asked for advice.

Glad it worked out for you, Sheryl, albeit slowly.

Ah ok. Good to know ... thank you.

01-19-2009, 05:07 PM	#1
Sheryl Polomka Senior Warrior Member War Room Member Join Date: Oct 2006 Location: , , Australia. Posts: 2,084 Blog Entries: 3 Thanks: 123 Thanked 77 Times in 68 Posts	WSO Purchased - Not Received - What would you do? This is the first time that this has happened to me, but I purchased a WSO about a week ago and haven't received anything yet. I thought I'd give the guy the benefit of the doubt just in case he hasn't been online for a few days. Admittedly the WSO is 2 weeks old now so perhaps he has forgotten about it and hasn't been online at all. But if he has been online, even to check his emails, he would see that he has received a payment from Paypal. I have posted in the WSO thread and I have also PMd him and haven't received a reply. Do I just sit back and wait longer? I guess it is possible he hasn't been online for some reason. I guess there isn't much more I can do than that anyway. It wasn't an expensive WSO, but that isn't the point. I think if you are running a WSO you need to be there to give the buyers what they buy.
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01-19-2009, 05:10 PM	#2
GeorgR. Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Earth Posts: 2,550 Thanks: 10 Thanked 202 Times in 132 Posts Social Networking	Re: WSO Purchased - Not Received - What would you do? or use DLG and set up instant download. Seriously, why dont people do this?
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01-19-2009, 05:11 PM	#4
Imran Naseem Just A Nice Guy :) War Room Member Join Date: May 2007 Location: UK, Manchester Posts: 3,771 Blog Entries: 2 Thanks: 886 Thanked 367 Times in 171 Posts Social Networking	Re: WSO Purchased - Not Received - What would you do? Bad customer service, in future dont buy from him. If you are selling something - product or a service one should go 1 step ahead in delivering an efficient service.
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01-19-2009, 05:21 PM	#5
Sheryl Polomka Senior Warrior Member War Room Member Join Date: Oct 2006 Location: , , Australia. Posts: 2,084 Blog Entries: 3 Thanks: 123 Thanked 77 Times in 68 Posts	Re: WSO Purchased - Not Received - What would you do? Well it looks like he is around and new this thread was about his WSO as about 5 minutes after I posted this I received an email with the product. So - thanks for sending the product, but it really shouldn't take a thread like this to receive a product.
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01-19-2009, 05:25 PM	#6
chillpill Active Warrior Join Date: Jan 2009 Posts: 31 Thanks: 2 Thanked 0 Times in 0 Posts	Re: WSO Purchased - Not Received - What would you do? Who was it? :\|

01-19-2009, 05:32 PM	#7
Sheryl Polomka Senior Warrior Member War Room Member Join Date: Oct 2006 Location: , , Australia. Posts: 2,084 Blog Entries: 3 Thanks: 123 Thanked 77 Times in 68 Posts	Re: WSO Purchased - Not Received - What would you do? I'm not going to mention any names, he has sent it now so all is good.
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01-19-2009, 05:34 PM	#8
Nathan Denton HyperActive Warrior War Room Member Join Date: Jun 2008 Location: Melbourne, Australia. Posts: 248 Thanks: 14 Thanked 14 Times in 14 Posts Social Networking	Re: WSO Purchased - Not Received - What would you do? Unless the poster specifically set a time limit or limited the number of copies of their WSO there is no reason why you shouldn't have received the product straight after payment. Lucky for him he fulfilled the order. Good customer service goes a long way and a bad experience can leave a sour taste for a long time.
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01-19-2009, 05:50 PM	#10
callmestrip HyperActive Warrior Join Date: Aug 2008 Posts: 199 Thanks: 1 Thanked 8 Times in 5 Posts	Re: WSO Purchased - Not Received - What would you do? Whenever I run a WSO I like to make a separate page to put my "buy now" button and above the button put, After your payment has been processed you will need to click on the "return to merchant button". Many people will pay and then close the whole page. Just thought I would throw that out, helps the automation part.

01-19-2009, 07:09 PM	#13
Craig McPherson HyperActive Warrior Join Date: Oct 2006 Location: Melbourne Posts: 254 Thanks: 29 Thanked 47 Times in 29 Posts Social Networking	Re: WSO Purchased - Not Received - What would you do? Glad it is all settled Shezza. Cheers, Craig
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01-19-2009, 07:13 PM	#14
Eric Lorence ThoughtSearch.com War Room Member Join Date: Jan 2008 Location: Alpharetta,GA, USA. Posts: 1,353 Thanks: 393 Thanked 183 Times in 132 Posts Social Networking	Re: WSO Purchased - Not Received - What would you do? Uh... A PM to that member maybe? Is there a need for a thread?

01-19-2009, 07:16 PM	#15
Gary M. Active Warrior War Room Member Join Date: Jan 2009 Posts: 48 Thanks: 18 Thanked 2 Times in 2 Posts	Re: WSO Purchased - Not Received - What would you do? You're right - it shouldn't have taken 2 weeks or a whole thread for him to deliver the product. Hopefully this thread prompts more people to set up instant delivery systems when selling any info product online.