Fiverr : Should I issue a Refund to those who don't read my Gig Description Properly?

Have you tried to reason with him in a civil/polite manner? Maybe offer him some original articles that are not spun at no extra charge.

I don't know much about Fiverr, but I assume that there is a refund policy. Take the high road and give the refund if all else fails. Yes it sucks sometimes but it's best to just let the customer know/think that they are right and if they are not satisfied refund them. That's my opinion.

It might be useful to review your description and try to rewrite anything that isn't clear. You can put NOT original and make sure there is no room for misinterpretation. However, if you've received 200 orders and there was only one person that made this error, it may already be clear in your description. It seems odd though that he didn't check after he placed the first order but that he waited till all 20 were completed!

Debbie

I would contact Fiverr when you question a refund. But also in your description, but it at the top and put it in all caps. This will also help you with not issuing refunds. How can someone miss at the very top and in all caps? They still will of course, but you have that in your defense.

If the buyer has made a genuine error and is polite and respectful, then I would offer a refund for the current gig.

I would not refund for the previous gigs (I am not sure that it is an option in Fiverr after the gig has been reviewed and marked as complete).

You have done the work and delivered exactly what you promised.

If there is neg. feedback, you get to have the last word by posting your feedback on the buyer.

Counter act these problems in the future by being clear about your Gig. So just say that you will give them spun articles..3 TIMES!

One thing that you have to remember, especially when dealing with refunds, is that customer service is always going to be your best friend. If you refund the money then that person could go as far as writing great reviews about you to let other people know how easy you are to work with - in fact, they may even come buy spun articles from you in the future if they need any. However, you have to make sure that you aren't getting run over by someone requesting a refund - try to find a middle ground with them unless you're okay with just issuing the full refund.

'Fiverr is full of retard buyers ' but not all of them.
I think there are plenty scamming sellers on there too, who don't provide what they are selling.

In your case I think the buyer is at fault for not reading your gig properly.
If he/she had any doubts then they should have contacted you.

The buyer seems to have been very impressed with your previous work for them to have ordered 20 times, but as mentioned above if I was in your shoes I'd offer the buyer either a couple of free articles ( as a gesture of goodwill after highlighting your advert clearly states things are spun ) or if they say no to that then wait for them to leave neg feedback and you respond accordingly.

I don't sell on there but have bought. Take a screenshot of your gig advert, keep it in case the dispute escalates at all.

I do from time to time buy bits from Fiverr but I do check reviews too. I think 'maybe' some people leaving negative feedback are competitors to the seller.

I'm more inclined to order from a seller with 98% from 100 gigs than a seller of 100% from 3 gigs.


Hope it works out well for you.

No matter how clear your gig and how specific, people will still get it wrong and be unhappy with the service you've provided for them.

You can only refund open gigs, so there's nothing you can do about the previous 20, but I would refund the open one. Apart from that I would say 'leave bad feedback and be damned!'. 1 out of a sea of positives makes little impact.

^ Right, but Fiverr also allows you to go back and change your feedback, even if it was something you bought a year ago.

Those 20 positives could become 20 negatives in no time.. Which would pretty much guarantee you never sell another gig.

Which is why I said to contact their help desk.

How fast is their help desk response anyway?

Your best bet is to contact the support desk, sometimes support for some websites can act as a mediator (not too sure about fiverr though). As I understand it you can only refund open gigs, not previously completed ones. I suggest offering a refund on his open gig and throw in a bonus, like an original article or an e-book if you have something suitable to his niche.

Unfortunately I have already refunded that guy. He said he would have to complain to Admin of fiverr If I dont get the refunds..

I couldnt say to him "Go for it". As fiverr admins are so strict and prompt in actions that they will refund him without even asking the seller...Maybe thats a con of a great Fiverr support (Yeah they are great in support)

Those who saying that "Refund is not possible after the gig is marked completed" are WRONG!

It can be done by contacting the fiverr Admin. I have refunded around 15 retard buyers out of 200 sold within 1st month itself

I wont even care refunding to them after order is marked complete but the problem is that THEY HAVE THE POWER TO CHANGE THE FEEDBACK!!! Anytime..

One guy did the same...I somehow consoled him after telling that I will refund you the money after contacting fiverr admin so please remove the feedback..Luckily he did ..and so he got refunded and order was marked cancelled without any affect on the ratings

THE POINT IS THAT

Is it fair to refund the retard buyers as I spend 10 frigging mins on 1 order and when they say please refund to me thats a loss for me also right?

THATS nothing..!!! That guy who had ordered 20 times asked for full refund and 100$ compensation...I refunded to him all 20 (Had to or else he would get refund by complaining to admin) and then he asked for 100$..

I said WTF and then reported to admin. Admin took action and warned the buyer

Fiverr is nothing but lots of cheap stress..

Since I am getting 5 to 7 orders a day I normally get atlaest 1 retard buyer whom I have to refund...

Height of retardation : My gig offered articles for AMR submission. That guy ordered and then mentioned his topics and then asked WHAT IS AMR?

WTF!!!!

The disputes like these should be kept open for both so that the seller doesnt get affect by cheap complaint by the buyer...

Stop letting these people walk all over you.

Tell them if they have a problem with your service, they should have said so after their first order and asked you for a refund at that time.

NOT order 20 more and wait until they are completed. So yeah, tell him to contact the admin. It's a real person, not some automated system that chooses who's right and who's wrong.

They see it from both parties point of view. They know the buyer isn't always right. Plus he gets paid to deal with these idiots. lol

I always just grant refund requests without dispute no matter how insane the reason is, even if they refund 5 minutes after the purchase, it's really less of a headache in the long run

I would refund the last gig as a matter of customer service.

As for the previous 20, there's no way this guy can convince anyone that he has been confused or tricked into buying the same service 20 times.

Even if he leaves a bad review, you can simply point to the fact that this customer has had 20 previous 'good' transactions with you and that should take care of that.

You will still have a pretty good rating on fiverr, and for the amount of jobs done it is expected that you would have at least one or two bad reviews

I would do AT MOST a refund for the last order or two. This could be just a cleaver rouse on his part, or he may just not have read the description properly. It is hard to say.

I think I agree with those that said to take it to support and let them help decide on this. When someone reorders, that usually means they are satisfied with their orders.

Good luck.

I tend to think that lots of people don't read the Fiverr descriptions properly.

I setup a test gig selling quick to create WP themes with very specific instructions and a very specific description as to what was on offer.

I was inundated with requests for full websites and logo designs as all in one packages just for the $5 gig.

I soon removed this doh!!

well on your defense you can mention that he had 20 transactions with you already.

But to soften things up and to turn this thing around why not go out of your
way to impress this customer.

He's got money to spend, remember he already bought 20 times. So better
keep him on board since he's a paying client.

Try to meet him halfway to continue being in business with him.

If you did the work don't issue a refund

Use as many information in your title rather than description. People don't read description often. It happen with me as well.

In your description always mention feel free to inbox me before ordering any gig.
I always write this and the buyers talk to me before ordering any gig!!

I would tell the customer that he should have read the description properly as the mistake was made from his part. But if he is polite and humble, I would offer him couple of free articles and get the things sorted

seriously refund after 20 orders .

I wouldn't go for a refund and I am sure nor will fiverr. contact the support, it is his mistake.

I'd refund his last order and that would be it. If I mentioned in the title of the service, and in the body of the gig, that I was spinning articles, and he thought I was making original articles...that's his own dumb fault.

^ Yeah, I've been having a LOT of really "demanding" buyers lately.

I ALWAYS over-deliver, and I provide quality work. But lately there has been a lot of BS from buyers.

Like one guy, he said something like "Oh, your gig description said you were going to give me 30 spun copies of my article but you gave me 500.. I don't want 500 plz refund"

REALLY????? LOL