All or nothing refund policies

Are you talking about product refund policies only?

There is a very common kind of refund policy for in-person seminars and teleseminar series (cost: hundreds of dollars) that is in the middle and that I have found to work very well.

After a certain date, there is no refund except that if you attend the seminar and decide by lunchtime on the first day that it is not right for you, you can request and receive a full refund of the seminar tuition. Out of many hundreds of people I've enrolled under this policy, I've given out exactly two refunds.

I use a similar policy for my low-cost phone consultations. Once they book, there is no refund except if they show up on the call and say afterwards that it did not have the value they expected. So far no refunds at all for this policy.

In addition, for non-digital materials, such as a home-study course, I specify that people have to ship the materials back in "resaleable condition" to receive a refund.

For downloadable stuff, I do offer a no-strings-attached refund, but I stopped using the phrase "no questions asked" because I do want to be able to ask why they weren't happy with the product. This has enabled me to rectify some weaknesses in a product or in the way I described it.

Hope this is helpful!

Marcia Yudkin

I think it depends on the item you are selling for digital content it is tough to have something in the middle.

I seen some offer a refund for 3 days or a week maximum and after that no refund acceptable.

marciayudkin made a good point if your selling a physical item.

for me I own a marketplace where people trade services, i hold the payment and give 2 days revision, if no complaint maid, the payment go through but that doesn't mean i am not having trouble people comes after that asking for refunds (after payment is released to sellers).

cheers

Jaquille.

Have you had anyone still try to claim a refund using one of the reasons you listed as an exclusion?