Puzzlingly low Aweber confirm rate?

45 replies
Hi guys,

Big problem - 50%-60% of my Aweber signups never actually confirm.

This has been going on for months now, and I've let it slide because I figured Aweber were going to be as good as anyone at getting it sorted, but I just added up the lost business, and enough is enough.

The list they are being added to is c.10K

Looking at the email addresses that fail to confirm they seem entirely legitimate - proper names, email address, from all sorts of providers.

I'm offering free job opportunities for those who sign up, so there is an incentive to confirm.

The thank you page is properly set up, with clear instructions on how to find the email and which link to set up.

My spam rate is low. (0.01-0.02 in recent history)

I've had two in depth discussions with Aweber and their online help about this problem, and one of their support reps has looked over the account superficially and can see nothing wrong. They said realistically they would expect about an 80% confirm, not around 40-50% as I am getting.

Before I go through the whole ordeal of moving to another provider, (probably Getresponse), has anyone else got any thoughts?

Many thanks,

T
#aweber #confirm #low #puzzlingly #rate
  • Profile picture of the author DianaHeuser
    Originally Posted by Thaddeus View Post

    I'm offering free job opportunities for those who sign up, so there is an incentive to confirm.

    The thank you page is properly set up, with clear instructions on how to find the email and which link to set up.
    Thaddeus,

    The thank you page that they are getting to? Is that before or after they have confirmed?

    What does the "Link" you have put on the page do for them? Does it give them access to the free job opportunities already?

    Di
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  • Profile picture of the author Alexa Smith
    Banned
    Just a question, but do you have to use confirmed opt-in?

    I have 5 single opt-in lists and 3 confirmed opt-in. With hindsight I wish I had 7 single opt-in and only one confirmed.

    I know some people apparently imagine that you're somehow "safer" with a confirmation, but I don't really believe this, myself: if people are going to forget who you are, forget that they opted in and accuse you of spamming them, having confirmed their opt-in at the time they originally subscribed certainly isn't going to stop them! :p

    My other question is: why do you feel you might be better off at GetResponse than at Aweber?
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    • Profile picture of the author Will Edwards
      Originally Posted by Alexa Smith View Post

      Just a question, but do you have to use confirmed opt-in?

      I have 5 single opt-in lists and 3 confirmed opt-in. With hindsight I wish I had 7 single opt-in and only one confirmed.
      Alexa: it seems you use Aweber from your comments. I also use Aweber and I can assure you there is no way for me to turn confirmation off. Here is the text from my Aweber account:

      All subscribe methods require Confirmed Opt-In to ensure only recipients who have specifically requested to be on the list are subscribed. This means you have proof someone opted-in, fewer unsubscribe requests and far fewer spam complaints
      I wonder if the single optin facility was withdrawn from accounts created after a certain date - that's the only explanation I can think of. Having said that, my Aweber account is approx 6 years old.

      Like the OP, my confirmation is well below the 80% suggested by AW as average and it is indeed below 50% at present.

      Will

      EDIT: Here's some interesting stuff from Aweber's Help Section:

      Can I Disable Confirmed Opt-In?

      Confirmed Opt-In is enabled by default for all subscription methods in your AWeber account. It is the best way to ensure that you have both permission and the audit trail necessary for good message deliverability.
      This article goes on to explain how to disable confirmed opt-in ...

      Can I Disable Confirmed Opt-In? :: AWeber Knowledge Base

      BUT ...

      In my account there is NO On/Off button!


      AND ...

      A recent study by MarketingSherpa and KnowledgeStorm found that only 68% of users always enter a valid email address.

      So, nearly a third of respondents knowingly enter bogus email addresses
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      • Profile picture of the author Thaddeus
        Originally Posted by Will Edwards View Post

        Alexa: it seems you use Aweber from your comments. I also use Aweber and I can assure you there is no way for me to turn confirmation off.... I wonder if the single optin facility was withdrawn from accounts created after a certain date - that's the only explanation I can think of. Having said that, my Aweber account is approx 6 years old.
        Me neither. And mine is five years old. Or maybe the ability to turn it off was added later - I am still on an account without analytics paying $19.99 a month, - so perhaps upgrading to the newer rate/account type will give this ability.

        Originally Posted by Will Edwards View Post

        Like the OP, my confirmation is well below the 80% suggested by AW as average and it is indeed below 50% at present.
        Sorry to hear that. Perhaps we should do a joint complaint to Aweber.

        Is there anyone else out there in the same position?
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        • Profile picture of the author Will Edwards
          Originally Posted by Thaddeus View Post

          Sorry to hear that. Perhaps we should do a joint complaint to Aweber.

          Is there anyone else out there in the same position?
          Hi Thaddeus

          Actually, the above article that I quoted from the Aweber help section contradicts the stat you gave above. Take another look ...

          A recent study by MarketingSherpa and KnowledgeStorm found that only 68% of users always enter a valid email address.

          So, nearly a third of respondents knowingly enter bogus email addresses.
          Those are the words of Aweber.

          THEY say ONLY 68% of people enter a valid email address.

          If that's the case, even if you had 100% of genuine people confirm, your optin rate would probably be no better than 68% and I think, normally, that's what mine is.

          Will

          EDIT: I checked - normally, mine is 57%
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          • Profile picture of the author Thaddeus
            Hi Will, yes, I saw that too, and the same thought occurred to me.

            However, that report is phrased a little misleadingly - in particular that conclusion Aweber draw that 32% of people lie.

            The Sherpa stats specifically don't say that 32% of users ALWAYS enter a bad address, just that only 68% of people always enter a GOOD address - which does push the good addresses up way beyond 70% in any single incident I would suggest.

            The 80% comes from an online chat session with an Aweber Help Rep when we were talking about this problem a week or so back. Maybe she was not too clued up, or new, or untrained?

            We need more data!

            Is anyone else having this kind of trouble/care to share their figures?
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        • Profile picture of the author Paul Myers
          Ralph,
          The only ones who use double optin are people who are uneducated to the facts or forced to because they've had to many complaints from their third party provider.
          Oh?

          Which am I, Ralph? Am I still uneducated on the issue, despite having just shy of 15 years experience in email publishing? I think you'll have a hard time convincing anyone I've been forced to it, given that I was running confirmed opt-in lists as long as 16 years ago. (Discussion lists in 1995. They don't count as email publishing.)

          Why do you make these absolutist comments which can so easily be demonstrated to be false?
          The only thing it does is reduce conversion.
          Wrong, unless you add significant qualification. This depends a lot on the process. Sometimes the niche, but mostly how you handle the sign-up process, and what expectations you set while your subscribers go through it.

          Folks, be very careful of these generalizations when they're stated as absolutes. For example, you'll hear people insist that long copy reduces opt-ins, and that you have to have a graphically beautiful site or you won't convert.

          I use one of the ugliest black-and-white subscription pages you'll ever see, and it's over 2000 words in length. A little over 60% of the people who hit that page fill out and submit one of the three forms on it. And 85% of those confirm their subscriptions.

          Now, the only place that confirmation might reduce the total number of subscribers is in that last stage. But it's a pretty well accepted notion that between 5% and 10% of addresses submitted through a web form that involves a subscription incentive are bad, either because of a typo or the user deliberately dumping in a bogus address.

          Keeping that in mind, I'm not really losing a whole lot of subscribers by requiring a confirmation, am I?

          Why? I have a second ugly page they see right after they submit the form: That's here.

          Feel free to swipe as much of the language on that page as you like. It works.

          Sure, I could make it prettier, but why bother? It does the job pretty well, and it's a great example for folks who think pretty pages are somehow required for successful systems.

          Confirmation rates are a function of a number of things. Good targeting of traffic, a solid offer, a clear call to action, an easily understood and well-explained process, and getting the confirmation email delivered promptly.

          Oh... and back to Ralph's comments: Those numbers are for a list hosted with Aweber.


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          • Profile picture of the author Thaddeus
            Originally Posted by Paul Myers View Post

            I use one of the ugliest black-and-white subscription pages you'll ever see, and it's over 2000 words in length. A little over 60% of the people who hit that page fill out and submit one of the three forms on it. And 85% of those confirm their subscriptions.
            Interesting - I've always gone short and snappy. I think I need to split test a much longer page.

            Originally Posted by Paul Myers View Post

            Feel free to swipe as much of the language on that page as you like. It works.
            Thanks again. Similar to what I have, but nice to see it being confirmed.

            Originally Posted by Paul Myers View Post

            Oh... and back to Ralph's comments: Those numbers are for a list hosted with Aweber.
            So you would recommend moving? Who do you host with, Paul?
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            • Profile picture of the author Paul Myers
              Thaddeus,
              I think I need to split test a much longer page.
              Split test it, for sure. You may do much better with short copy. My results are just an example, and not meant as anything but a rebuttal to the absolute nature of some of the comments you may see.

              Short can work very well. It depends on a lot of things. Mostly the ones I listed... If you can get the offer right, and communicate it in a few words, that works.

              I use long copy on that page for a non-obvious reason: My content tends to be longer than most people expect via email, so I want them to have that experience before they subscribe. Setting expectations is an important part of the process.
              So you would recommend moving? Who do you host with, Paul?
              I don't recommend switching based on confirmation rates. Not unless there is a real problem with delivery of the confirmation email, which I haven't heard as being an issue with GetResponse.

              It's been long enough since I tested any of the other services that I couldn't comment on them first-hand in any meaningful way. I hear good and bad about all of them. I stick with Aweber because they do everything I want, and do it well. Others say the same about their providers.

              Bottom line: Nothing in your comments so far makes me think your results will change by switching. You just need to tweak your offer and/or process.


              Paul
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              • Profile picture of the author Thaddeus
                Originally Posted by Paul Myers View Post

                I don't recommend switching based on confirmation rates. Not unless there is a real problem with delivery of the confirmation email, which I haven't heard as being an issue with GetResponse.
                Originally Posted by Paul Myers View Post

                Bottom line: Nothing in your comments so far makes me think your results will change by switching. You just need to tweak your offer and/or process.
                Thanks for the input Paul - appreciated. Have you checked the graph of confirm rates you are getting in the last three days? Are your figures dipping at all?
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                • Profile picture of the author Paul Myers
                  Thaddeus,
                  Have you checked the graph of confirm rates you are getting in the last three days? Are your figures dipping at all?
                  A bit, but I don't even look at anything less than a full week of data normally. A month is more meaningful.

                  If you start reacting to 3-day changes, you'll develop twitches of your own, real quick.


                  Paul
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                  • Profile picture of the author Thaddeus
                    Ha. You're not wrong there. I'm real twitchy at the moment.

                    Sadly when I look back over the month's graph I can see great swathes of unlovely unverified yellow dominating the results, so this is a twitch that isn't going away till I've spoken to someone more senior at Aweber tomorrow.
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                    • Profile picture of the author Paul Myers
                      Thaddeus,

                      PM me the link to your opt-in page. I'll take a look early this week and see if I can't help you kick the numbers up a bit.


                      Paul
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                      • Profile picture of the author Thaddeus
                        Sent. Thanks for this Paul.
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          • Profile picture of the author Will Edwards
            Originally Posted by Paul Myers View Post

            Ralph,Oh?
            Feel free to swipe as much of the language on that page as you like. It works.
            Paul
            Very generous of you Paul - perhaps I'll test it. But there is always that difference between target markets and what works in one may not be right for another.

            My confirmation page seems clear enough to me, but I'm always open to ideas.

            Will
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    • Profile picture of the author Daniel Wilson
      Originally Posted by Alexa Smith View Post

      Just a question, but do you have to use confirmed opt-in?

      I have 5 single opt-in lists and 3 confirmed opt-in. With hindsight I wish I had 7 single opt-in and only one confirmed.

      I know some people apparently imagine that you're somehow "safer" with a confirmation, but I don't really believe this, myself: if people are going to forget who you are, forget that they opted in and accuse you of spamming them, having confirmed their opt-in at the time they originally subscribed certainly isn't going to stop them! :p

      My other question is: why do you feel you might be better off at GetResponse than at Aweber?
      I always use conformation and people confirm due to the fact they get some value in return.

      Such as eBook or some kind of free information. People who confirm also tend to be more loyal and less-likely to unsubscribe - I love it when people unsubscribe the minute they accept their free stuff. Why? Those wouldn't buy anything and are just a waste of space in the long run.
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  • Profile picture of the author Nathan2525
    Originally Posted by Thaddeus View Post

    Hi guys,

    Big problem - 50%-60% of my Aweber signups never actually confirm.

    This has been going on for months now, and I've let it slide because I figured Aweber were going to be as good as anyone at getting it sorted, but I just added up the lost business, and enough is enough.

    The list they are being added to is c.10K

    Looking at the email addresses that fail to confirm they seem entirely legitimate - proper names, email address, from all sorts of providers.

    I'm offering free job opportunities for those who sign up, so there is an incentive to confirm.

    The thank you page is properly set up, with clear instructions on how to find the email and which link to set up.

    My spam rate is low. (0.01-0.02 in recent history)

    I've had two in depth discussions with Aweber and their online help about this problem, and one of their support reps has looked over the account superficially and can see nothing wrong. They said realistically they would expect about an 80% confirm, not around 40-50% as I am getting.

    Before I go through the whole ordeal of moving to another provider, (probably Getresponse), has anyone else got any thoughts?

    Many thanks,

    T
    Just a couple of thoughts,

    1. Does your website explain exactly what they are subscribing for?

    2. Are you using the Aweber Video confirmation that explains they
    have to go to their inbox and confirm?

    3. You could use the prefix {firstname} You Need To Confirm!
    in your confirmation email to get their full attention to open your email.
    (they may be spaming it not realizing it's from you)

    4. Does the confirmation email clearly state the benefits for confirming
    below?

    Hope this helps
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    • Profile picture of the author Robert H Cwik
      As for the flow, I'd advise not using pre-built aweber confirmation instruction pages for two reasons.

      1. They do not add anything to our business. Even the worst "thank you" page is better than the best aweber pre-built page. You can always ask the prospect to look at your other offers on the "thank you" page before they go and check your e-mail.

      2. If the prospect sees the pre-built aweber page with instructions, they jump into their mailbox, and your message may not yet be there. If, in the meantime, they get an e-mail from anybody else, they are likely to get distracted by that e-mail, and forget all about you. The more if your confirmation message somehow lands in their spam folder. If not, distracted by a few previous messages. they simply delete your confirmation e-mail.

      My proven solution:

      Squeeze page ==> Thank you page ==> (confirmation) ==> Download page.

      What I put on the thank you page is:

      Thank you for requesting {Download name}. A confirmation e-mail with "[XXXX] Please confirm your download" in the subject line was sent to the e-mail address you entered. It should reach your mailbox in about 10 minutes. By that time, please feel free to look at the following offers selected specially for you:

      {offer 1}
      {offer 2}
      {offer 3}

      =============END=========

      Such "thank you" page serves 5 purposes:

      1. They don't directly jump to their mailbox.
      2. They know what message to look for (a note about checking spam folder might be added too).
      3. You present some paid (or free) affiliate offers = earning potential on day 1
      4. You use the [XXXX] in the subject line for branding (I usually use the acronym of the program, list name, or just my initials). Then you use the same tag consistently in all follow-ups and broadcasts. This way your e-mails are identified easier.
      5. If they buy any of the offers you present, you can further segment the list into buyers and non buyers, setting another list and opt-in form like "Please register your purchase", and using aweber automation to unsubscribe the buyers from the non-buyers list.

      Do a split test if you care with and without a "thank you" page like that, and you should see an increase in confirmation ratio.
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    • Profile picture of the author Thaddeus
      And Robert - thanks for your thoughts too. I don't do the affiliate offers in the interim - (great thought - I will definitely try that out) - but apart from that, yeah, I do actually have that setup already.

      T
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  • Profile picture of the author Thaddeus
    Great thoughts, thanks very much.

    Diana - the thankyou page is before they have confirmed - it gives them the instructions on how to find the confirm email and which link to click.

    They get the job opportunities emailed out on a weekly basis once they are signed up. That is pretty clear from the Aweber sign up box on the original page.

    Alexa: I imagine confirmed opt in makes it safer when Aweber look at your account to see if you are spamming. I can hold my hand up and say, look, I am totally compliant, so you can't bust me for that. And Getresponse, it's an instinct based on reading lots of online reviews - they seem very solid and well respected - I'm not sure if they would be any better, but in theory they're not going to be any worse.

    Nathan:
    1. Yes, pretty well, but even if it didn't, that wouldn't really affect the confirm rate, just the unsubscribes and spam complaints down the line, surely?
    2. No, I'm not actually - I didn't know there was one! I'll look into that - but, hey, do you think that should be necessary? Aweber seemed to think 80% confirm was an average, and surely most people don't use the video. It might give me an added edge, but I don't think it explains the big hole to begin with?
    3. Again, that's a good idea, and I'll certainly try that, because I'm not doing it now.
    4. It's remained unchanged for a few years now, and this problem has surfaced in the last year, which makes me think it's not that. However, you're right, I can always make it better, so I'll rework it. Good thought!

    Thanks so far everyone - has anyone else run across this? Does anyone else know what their confirm rates are?
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by Thaddeus View Post

      Alexa: I imagine confirmed opt in makes it safer when Aweber look at your account to see if you are spamming.
      It makes it safer against the possibility that they can say to you "You're going to have to use confirmed opt-in". But you're already doing that voluntarily (for reasons I confess I don't understand).

      Originally Posted by Thaddeus View Post

      I can hold my hand up and say, look, I am totally compliant
      So can I.

      I'm totally compliant with all my confirmed opt-in lists, and I'm totally compliant with all my single opt-in lists, too.

      Please excuse the observation that you're discussing it (and, I suggest, thinking about it?) almost as if you imagine that using an opt-in confirmation is somehow being "more compliant"? That isn't so, Thaddeus: it's just being compliant with a different/alternative procedure. One isn't "better" than the other from the perspective you're thinking of, in my opinion.

      Originally Posted by Thaddeus View Post

      And Getresponse, it's an instinct based on reading lots of online reviews - they seem very solid and well respected - I'm not sure if they would be any better, but in theory they're not going to be any worse.
      Respectfully (although I have absolutely nothing against GetResponse at all and share your perceived high opinion of their service), I think your attribution of causation is a mistaken one, here. I don't think you have a problem which is going to be resolved by switching autoresponder companies.

      Apologies if my comments are/were unwelcome - and I wish you well, and good luck.
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      • Profile picture of the author Thaddeus
        Alexa, your comments are MOST welcome - it's good to discuss this in any way.

        Originally Posted by Alexa Smith View Post

        It makes it safer against the possibility that they can say to you "You're going to have to use confirmed opt-in". But you're already doing that voluntarily (for reasons I confess I don't understand).
        Reasons being:

        A. I had assumed this scored me more points if the anti spam police ever came knocking. I must confess I've never verified this assumption. Is it your understanding that you suffer no penalty for this, other than the possibility that they make you switch your list to double opt in in the future? What happens to all the single opt-in lists in that situation?

        B. The Aweber rep told me they completely recommended double opt in, and the weight of opinion on the Warrior Forum seems to be that it is 'better'.

        Completely unscientific, I know, but I do find hard, authoritative data and facts on this to be elusive.

        Originally Posted by Alexa Smith View Post

        Respectfully (although I have absolutely nothing against GetResponse at all and share your perceived high opinion of their service), I think your attribution of causation is a mistaken one, here. I don't think you have a problem which is going to be resolved by switching autoresponder companies.
        Ah, yes, I am willing to agree with that - but what's a boy to do when Aweber has drawn a blank themselves? There is the rub. What is the cause?

        I could go single opt in, but if there is some deliverability glitch then I'm going to lose a massive % of any email I send out anyway. That's really what I'm digging at.

        One more thing to throw into the mix. Every time I send out a broadcast I get between 10-20% open rates. But every single message on the Autoresponder sequence to the same list has open rates of betwen 40 and 60%. (It's not a subject line thing, I use wildly different titles on both broadcasts and autoresponder.)
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        • Profile picture of the author Alexa Smith
          Banned
          Originally Posted by Thaddeus View Post

          A. I had assumed this scored me more points if the anti spam police ever came knocking. I must confess I've never verified this assumption. Is it your understanding that you suffer no penalty for this, other than the possibility that they make you switch your list to double opt in in the future?
          That's my understanding, but I freely admit that I'm offering no proof of it at all, and I may be mistaken.

          Originally Posted by Thaddeus View Post

          What happens to all the single opt-in lists in that situation?
          Sorry - I just don't know this. But I'm pretty sure an Aweber "tech support" person will know it in a second ...

          Originally Posted by Thaddeus View Post

          B. The Aweber rep told me they completely recommended double opt in
          They do recommend it. And one can envisage the various possibilities with single opt-in lists, applicable to some of their customers, that might make that a preferable overall policy for the company. It certainly isn't preferable to me, though.

          Originally Posted by Thaddeus View Post

          the weight of opinion on the Warrior Forum seems to be that it is 'better'.
          True, but then again, the weight of opinion in the Warrior Forum is that syndicated content is duplicate content, that .info domain-names don't rank as well as .com domain-names, that backlinks on the pages of .edu sites are worth something extra just because of the extension of the domain on which their sites sit, that spun article content somehow confers some magic benefit over unspun content to the backlinks in the articles' resource-boxes, and a dozen other weird and wonderful beliefs straight out of the Urban Myth School of internet marketing. No offense to anyone, but that doesn't actually make any of them correct. And they're not correct.

          Originally Posted by Thaddeus View Post

          I do find hard, authoritative data and facts on this to be elusive.
          I hear you there. In my opinion, this is because we all tend to look for them in the wrong places, to judge them indirectly, circumstantially and by reasoning which commonly rests on mistaken attribution of causation.

          On some subjects, fact is comparatively hard to come by, while opinion is everywhere, and typically masquerading as fact.

          Originally Posted by Thaddeus View Post

          every single message on the Autoresponder sequence to the same list has open rates of betwen 40 and 60%.
          You seem to be doing well, there.

          I'm sorry I don't know the solution here, and I don't fully understand what's happened and why. My point is that I don't, myself, believe this is a problem which a switch to another autoresponder will help. Have you asked GetResponse whether your list would have to re-opt-in if you moved it? That would surely be a pretty decisive factor, here? Another possibility, though, might be to duplicate your current set-up, starting a new list at GetResponse for new subscribers, and sending everything out twice. Inconvenient for sure, but if there is a deliverability problem at Aweber (which applies only to broadcasts and not to follow-up series?!) that might at least minimise it, to some extent? It doesn't sound a very palatable or plausible solution, either, I do see, but at least it might avoid the dramatic "list-moving" problem? :confused:
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          • Profile picture of the author Thaddeus
            Originally Posted by Alexa Smith View Post

            That's my understanding, but I freely admit that I'm offering no proof of it at all, and I may be mistaken.
            Ahh, instinct is so hard to resist, eh?

            Originally Posted by Alexa Smith View Post

            Sorry - I just don't know this. But I'm pretty sure an Aweber "tech support" person will know it in a second ...
            They seem to have gone home for the weekend. They're certainly not leaping to get back to me on this.

            But that's a good question, so that email is now also in the queue for Monday morning. I shall report back.

            Originally Posted by Alexa Smith View Post

            They do recommend it. And one can envisage the various possibilities with single opt-in lists, applicable to some of their customers, that might make that a preferable overall policy for the company. It certainly isn't preferable to me, though.
            Interesting discussion...

            Double Opt-in vs. Single Opt-in Stats | MailChimp Email Marketing Blog


            Originally Posted by Alexa Smith View Post

            You seem to be doing well, there.
            Just content they want, written the way they want it. That's what makes it so odd the broadcast messages are doing so badly.

            Originally Posted by Alexa Smith View Post

            I'm sorry I don't know the solution here, and I don't fully understand what's happened and why. My point is that I don't, myself, believe this is a problem which a switch to another autoresponder will help.
            I just checked again - the last three days the confirm rate on new signups is down to just 13%. This is just crazy. Something somewhere is broken!

            The reason I am considering changing is that I am getting no help from Aweber beyond a nice person running through my account stats and saying that they can't see what the problem is.

            Originally Posted by Alexa Smith View Post

            Have you asked GetResponse whether your list would have to re-opt-in if you moved it? That would surely be a pretty decisive factor, here? Another possibility, though, might be to duplicate your current set-up, starting a new list at GetResponse for new subscribers, and sending everything out twice. Inconvenient for sure, but if there is a deliverability problem at Aweber (which applies only to broadcasts and not to follow-up series?!) that might at least minimise it, to some extent? It doesn't sound a very palatable or plausible solution, either, I do see, but at least it might avoid the dramatic "list-moving" problem? :confused:
            Agh. So few hours in the day. So much to do. And that, while very sensible, (split testing Aweber vs GetResponse) is just SO much work to set up!

            I'm just thinking: somehow, somewhere, some aspect of my list has been blacklisted.

            Do you, or does anyone, know enough about Aweber internals to be able to help me check that?
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            • Profile picture of the author rts2271
              Double optin or confirmation process does not reduce spam complaints in fact it has been cited in a number of studies to actually increase them.

              Double optin dramatically reduces conversion for 2 reasons on third party providers. First most of the servers 3rd party providers use for confirmation emails are different then the regular broadcast servers. Because these servers get the most complaints and aren't a even spread of good rep / bad rep they tend to hit the spambox more. Your subscribers then never see the emails.

              Second people are lazy. Unless you heavily incentivize the confirmation most people are going to go meh and move on.

              Single optin is superior in every way to double optin. The only ones who use double optin are people who are uneducated to the facts or forced to because they've had to many complaints from their third party provider. Double optin is no more compliant then single and does not protect you against complaints in any sensible way more than single. The only thing it does is reduce conversion.
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              • Profile picture of the author rts2271
                Woops I do have one thing double optin does do, it can reduce list poisoning from competitors. I've only seen 2 people in the last 10 years have a active hater poison their list so take that with a grain of salt on it's worth.
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              • Profile picture of the author Thaddeus
                Originally Posted by rts2271 View Post

                Double optin or confirmation process does not reduce spam complaints in fact it has been cited in a number of studies to actually increase them.
                Interesting. Can you cite links for these studies please? They sound worth reading.

                Originally Posted by rts2271 View Post

                Double optin dramatically reduces conversion for 2 reasons on third party providers. First most of the servers 3rd party providers use for confirmation emails are different then the regular broadcast servers. Because these servers get the most complaints and aren't a even spread of good rep / bad rep they tend to hit the spambox more. Your subscribers then never see the emails.
                Again, that's very interesting, and given my current experience it makes sense. Do you know if that is true for Aweber?

                But if people are going to go meh and move on, do we really want them on the list anyway, bringing down open and click rates, pushing up spam complaints, generally cluttering up the place? Surely we want people who are interested enough to click and confirm, and as many of them as we can get our hands on.
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              • Profile picture of the author Thaddeus
                Originally Posted by rts2271 View Post

                Double optin dramatically reduces conversion for 2 reasons on third party providers. First most of the servers 3rd party providers use for confirmation emails are different then the regular broadcast servers. Because these servers get the most complaints and aren't a even spread of good rep / bad rep they tend to hit the spambox more. Your subscribers then never see the emails.
                Just checked this out on MXToolbox.com because it's an interesting idea. Annoyingly (for the sake of the theory), the Aweber server used to send the confirm emails shows up as completely clean, whereas the one sending the broadcasts IS on two blacklists.
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                • Profile picture of the author rts2271
                  The studies I've seen have been mostly through masterminds so I don't have much public data. It does bring me to the point of perhaps a public study should be done and I am debating about how to do one which is valid and without bias. I'm going to toss this around for thought this week.

                  As far as Aweber and confirmation servers, they have hundreds of servers both for confs and regular deliveries and are adding more. You would be better served to use senderscore and check the whole subnet. It's tedious but you should see the pattern fairly quick. I'm not saying this is a issue with Aweber per se but a issue with third party providers in general. If you were self hosted the confs would be mixed in with your sends and balance out.

                  Your conversion however will always be lower due to the human factor. You can't prove the quality of the lead through single or double optin so that gets thrown out. So the only thing you have to work with is conversion and complaint rate. I guess you could split test the list single and double into 2 separate lists and see which one converts on a unique product better. I'm going to tackle a study on this I think.
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                  • Profile picture of the author Thaddeus
                    Originally Posted by rts2271 View Post

                    The studies I've seen have been mostly through masterminds so I don't have much public data. It does bring me to the point of perhaps a public study should be done and I am debating about how to do one which is valid and without bias. I'm going to toss this around for thought this week.
                    So it's kind of word of mouth in informed company behind the scenes? OK. As you say, a public study with some hard data would be fantastic.

                    Originally Posted by rts2271 View Post

                    You would be better served to use senderscore and check the whole subnet.
                    Senderscore is terrific, eh?

                    I just checked the Aweber servers responsible for the confirm, and a few other emails, and they are running at sender score and deliverability well into the 90s.

                    However, jaw droppingly, my own domain's IP address has a sender score of 60, with a deliverability of around 45%. Unbelievable. I've never spammed anyone in my life! I guess it's because it's a shared domain.

                    So two questions now:
                    How serious are these figures? Should I be looking at a hosting arrangement where I have my own server?
                    Do you think my IP address' rep is impacting my Aweber mailouts in some magical way?

                    Thanks for the lead...

                    Thaddeus

                    Originally Posted by rts2271 View Post

                    I guess you could split test the list single and double into 2 separate lists and see which one converts on a unique product better. I'm going to tackle a study on this I think.
                    Again, that's well worth thinking about.
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                    • Profile picture of the author rts2271
                      Originally Posted by Thaddeus View Post

                      So it's kind of word of mouth in informed company behind the scenes? OK. As you say, a public study with some hard data would be fantastic.



                      Senderscore is terrific, eh?

                      I just checked the Aweber servers responsible for the confirm, and a few other emails, and they are running at sender score and deliverability well into the 90s.

                      However, jaw droppingly, my own domain's IP address has a sender score of 60, with a deliverability of around 45%. Unbelievable. I've never spammed anyone in my life! I guess it's because it's a shared domain.

                      So two questions now:
                      How serious are these figures? Should I be looking at a hosting arrangement where I have my own server?
                      Do you think my IP address' rep is impacting my Aweber mailouts in some magical way?

                      Thanks for the lead...

                      Thaddeus



                      Again, that's well worth thinking about.
                      Sender score is ok. I never use one provider so I combine things like mxtoolbox, senderscore etc

                      Reputation is affected by Volume / Complaints * Unkown users Thats why Double optin is advantageous in a segregated environment. It's advantageous to the provider, but the question isn't the provider it's is it good for you. My first instinct and again the data I've gotten from a number of big names in the industry is no advantage. Now remember a ton of small - middle level email marketers are on Aweber so they in many cases are pushed towards using double optin. This creates a bias.

                      For the enterprise level companies, double optin is virtually non-existent. Enterprise level companies have isolation and resources which means they have there own sandbox and if they spill, plenty of sand. Third party providers have to make a bunch of kids play well together in the sandbox and if someone poops, make sure they can isolate the poop and get it our of there quick.

                      Notice the big email marketers are using enterprise or self hosted solutions and single optin. If your paying .30 - 5.00 a lead you want that lead, not a gamble that they will hit the confirm or get the email.
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  • Profile picture of the author DianaHeuser
    Robert,

    That is some fantastic information you have just given there. Thank you. Again - something I never thought of. Copying and pasting into my notes file as we speak.

    Di

    I love this forum. I learn something new every day.
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  • Profile picture of the author Thaddeus
    No time like the present - have implemented those suggestions above, so we'll see what happens there.

    Still suspecting something else going on at a more system based level, like, say blacklists for the server my list is hosted on, or my own domain being blacklisted and that affecting Aweber deliverability, or something. (I'm fantasising here - no idea of the real issues involved at this level!)

    Does anyone have a checklist of possible concerns like that and how I might check them?
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  • Profile picture of the author rts2271
    I'm looking up studies but most of the ones I am seeing are from Email providers which is a source I would not trust as double optin is highly advantageous to them. I will keep looking.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by rts2271 View Post

      I'm looking up studies but most of the ones I am seeing are from Email providers which is a source I would not trust as double optin is highly advantageous to them.
      Exactly so - this is the problem with many of these discussions: people who've always been told that "double opt-in is better" tend to adduce only the arguments of the service providers. It's like getting "duplicate content advice" from someone who's promoting a spinning service (which people also do :rolleyes: :p ).

      Many thanks for your input in this thread, Ralph.
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      • Profile picture of the author rts2271
        Not a problem. I'm trying to map out a way to do a study, using one of my optin structures that is pretty much pure ppc to remove organic data. I'm going to build a warchest for this over the next couple of months and do this as a free whitepaper probably in March or April.
        I usually don't dig free, but I think this discussion has come up with so many half truths and studies under bias, that I myself would like to see something thats pure abstract numbers using multiple providers and testing the function and the follow up of single v double. So give me a few months, I know this doesn't satisfy it now, but I will try to come up with a bias free method and provide public data and let you all decide yourself
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        • Profile picture of the author Thaddeus
          Can't wait to see that. Genuinely independent research on a critical area. Absolutely terrific, and I wish you a following wind.

          Don't suppose you have any opinions on my domain low number shocker? I'm reading the senderscore FAQs at the moment, but they are quite quiet on concrete advice!
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          • Profile picture of the author rts2271
            Originally Posted by Thaddeus View Post

            Can't wait to see that. Genuinely independent research on a critical area. Absolutely terrific, and I wish you a following wind.

            Don't suppose you have any opinions on my domain low number shocker? I'm reading the senderscore FAQs at the moment, but they are quite quiet on concrete advice!
            Shoot me your domain and I will tell you what I see offhand.
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            • Profile picture of the author Thaddeus
              PM sent. Just signed up to your mailing list too! Good stuff...
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              • Profile picture of the author rts2271
                Thanks, we're adding all new content. I deleted about 2 years first after editing the first few. I just thought a rebuild was better than a revamp. I just PM'd you some basic findings.
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  • Profile picture of the author David Keith
    the aweber confirmation emails are sent from different smtp mail servers with different ip addresses than any other aweber mails.

    in fact, over the past couple of months awebers mail servers that send the confirmation emails have been blocked repeatedly by several different isps.

    this of course means that a higher than normal rate of confirmation emails sent from aweber are being blocked, and thus not confirmed.

    i have always built single optin lists using aweber, and have never had an issue. there are ways an enemy or competitor can give you trouble though using single optin. such as signing up several times with seperate email accounts and then reporting your emails as spam. of course you can fight this as you will likely have enough data to prove something might have been off, but it will cause you trouble at the very least.

    the point is, that single optin lists do have their flaws, but they also make you more money.

    i didnt run my normal checks this week, but your low confirmation rate is almost certainly due to awebers confirmation servers being blocked to some degree.
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    • Profile picture of the author Thaddeus
      Originally Posted by David Keith View Post

      the aweber confirmation emails are sent from different smtp mail servers with different ip addresses than any other aweber mails.

      in fact, over the past couple of months awebers mail servers that send the confirmation emails have been blocked repeatedly by several different isps.
      David, have you any links/doc evidence that prove this that we can show to Aweber?

      Originally Posted by David Keith View Post

      this of course means that a higher than normal rate of confirmation emails sent from aweber are being blocked, and thus not confirmed.
      It's clear something is going on in the last few days - the rate has lower than I expected for months, and yet in the last few days the graph dips alarmingly.

      There is also the difference between the followup messages (around 40-50% open rate) and the broadcast messages (10-20%) to the same list. It's clearly not just the confirm server.

      I just checked the Warrior Forum signup - interestingly they use double opt-in and the confirm message is currently being sent from the same Aweber server as is used to send confirm messages from my site.

      The confirm message arrived three times, to three different email addresses, including one hotmail. Anyone else fancy testing it?

      Originally Posted by David Keith View Post

      i didnt run my normal checks this week, but your low confirmation rate is almost certainly due to awebers confirmation servers being blocked to some degree.
      When you do run them it would be very good to hear your results.
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  • Profile picture of the author Paul Myers
    Will,

    Looks fine to me. I would test one change. Try switching "You are almost done" to:

    One more step...
    Please check your email


    Paul
    Signature
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    Stop by Paul's Pub - my little hangout on Facebook.

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    • Profile picture of the author Will Edwards
      Originally Posted by Paul Myers View Post

      Will,

      Looks fine to me. I would test one change. Try switching "You are almost done" to:

      One more step...
      Please check your email


      Paul
      Thanks Paul - I've made the change. We'll see how it goes.

      Will
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  • Profile picture of the author Paul Myers
    Will,

    Let me know what happens?

    I would suggest having "Please check your email" as a subhead, same size as "One more Tep," and right under it, by the way.

    I'm always interested in knowing what works and what doesn't. Obviously I think that will at least not hurt anything, but you never know.

    Note that I added the word "please" to the "direction" I use on my own site. Your topic suggests that might be a good idea. Try both if you want to get a more complete notion of how such things affect people in your niche.


    Paul
    Signature
    .
    Stop by Paul's Pub - my little hangout on Facebook.

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