At what point a chargeback?
Hi all,
Just wondering, when you are requesting a refund and the business owner seems to say "OK, but..." at what point do you run out of patience and tell your credit card company to set a chargeback in motion?
The policy of the site in question is, if you're not satisfied, they refund what you paid. It's not worded exactly that way, but that is how I understand it.
Request #1 for a refund sparked a personal reply and counteroffer. I did not say yes or no. I thought about it more and decided I did want my money back after all.
Request #2. No answer.
Request #3 and #4, sent to customer service addresses listed in two different places on the web site. No answer.
Request #5. This sparked an answer: "I'm sorry, I have been in ___ with my sister, who is dying of cancer. I told the people in the office I would take care of this personally, which I will do on Tuesday or Wednesday this week."
That was last week. No refund.
Request #6. (This included regrets about his sister and a polite repetition of my request.) No answer.
At this point I feel like I shouldn't have to make it a part-time job to keep asking for this refund. Would you have given up patience by now or would you keep asking politely?
I'm not unsympathetic to the plight of someone with a family member dying, as I have been through that myself. However, if he *has* "people in the office" a simple phone call or email to them to take care of this would have done the trick far before this.
Marcia Yudkin
Just wondering, when you are requesting a refund and the business owner seems to say "OK, but..." at what point do you run out of patience and tell your credit card company to set a chargeback in motion?
The policy of the site in question is, if you're not satisfied, they refund what you paid. It's not worded exactly that way, but that is how I understand it.
Request #1 for a refund sparked a personal reply and counteroffer. I did not say yes or no. I thought about it more and decided I did want my money back after all.
Request #2. No answer.
Request #3 and #4, sent to customer service addresses listed in two different places on the web site. No answer.
Request #5. This sparked an answer: "I'm sorry, I have been in ___ with my sister, who is dying of cancer. I told the people in the office I would take care of this personally, which I will do on Tuesday or Wednesday this week."
That was last week. No refund.
Request #6. (This included regrets about his sister and a polite repetition of my request.) No answer.
At this point I feel like I shouldn't have to make it a part-time job to keep asking for this refund. Would you have given up patience by now or would you keep asking politely?
I'm not unsympathetic to the plight of someone with a family member dying, as I have been through that myself. However, if he *has* "people in the office" a simple phone call or email to them to take care of this would have done the trick far before this.
Marcia Yudkin