Customer Service?
Please reply also use the poll.
How do you manage your customer service?
Do you do it yourself? Or do you hire someone? Are the person/s you hire in house or outsourced? Haw satisfied are you, more importantly how satisfied are your customers? Are you using customer service to sell and upsell? Does your customer service do the job and save you headaches and provide your customers with service?
What value do you place on customer service?
Personally I dont think there is a dollar value you can place on customer service. I'm talking from the perspective of someone who has worked in customer service for almost ten years and having managed international teams for small businesses and corporate giants.
In my own business ive noticed that simply not responding to a persons email withing 48hrs can lose a potential sale and on the flip side ive also been witness to having turned complaint calls into sales (ive done this myself several times and have witnessed it countless times).
-Andrei
But I knew the one thing I might regret is not ever having tried. "
~ Jeff Bezos
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