eBay Indefinite Selling Restriction :'(

Profile picture of the author Online Business Mentor by Online Business Mentor Posted: 12/01/2011
so ebay served me a delicious yet nutritious 'indefinite selling restriction' where am told I can no longer sell on ebay, and upon some communication further it really does seem * indefinite *

further google research seems to show its a more recurring issue and happening to many. Typically I think this is an opportunity versus something to be negative about as whenever something becomes difficult...it leaves the door open to the real committed and hard working internet marketers to adapt to changes and tweak until they succeed...whether that be ebays changing rules or google adwords...as your competition starts dropping ...BUT this has been one of those things thats really annoying and unfair...for real

and its not just me, anywhere I look it seems many loyal and good' ebayers with YEARS of service and making ebay a great marketplace are going down. Now I agree if you break the rules...TOUGH...but COMON!..what if you have like on average 500+ positive feedback transactions a month...then maybe some 5-10 neutrals ...and unfortunately 2-3 negatives

that doesn't mean your a bad ebayer surely? and now that sellers can be held to ransom due to not being able to leave bad feedback to a customer....

why must a good ebayer who doesn't break rules pay for (with all due respect) COMPLETE IDIOTS who refuse to read all the sales description and presumed mutual agreement of sale...

and then suffer there DSR (detailed sellers ratings) suffer due to

* item not being as described as well

* or poof communication,

you see the problem am seeing is, as soon as your customer gets disappointed on one aspect of their transaction, they automatically will leave you poor ratings for your postage time, communication as well item not being described as well

but ebay says out of every 100 transactions you can only get 1-2 max or whatever low detailed seller ratings throughout board (I think) or it seemed when my account went down anyway, as I was clearly a good seller, many satisfied customers, but slowly got done for poor DSR's (really due to lack of ebayers clearly not reading all of the description)

anyway the good news is, obviously for us smart marketers many channels of advertising exist beyond ebay to sell your product, but its just annoying and I thought i'd have a lil rant here and get some feedback and views of the fellow wf community and if anyone has been in a similar situation?...more importantly share any solution or way round it...

and there are whispers out there supposedly of ebay reviewing your account after 1 full year and maybe letting you get back to trading as your DSR's reset to neutral...wonder if that is any bit true?
#ebay #indefinite #restriction #selling

  • Profile picture of the author wolfmmiii
    wolfmmiii
    If there are more than a handful of users complaining and affecting your DSR, the problem is usually not the buyers reading, it is your copy. I say this as an experienced Platinum PowerSeller.
  • Profile picture of the author Joe J
    Joe J
    Wow, I haven't been selling on Ebay for a while but is that true now? A seller can't leave any bad (or any?) feedback anymore?
  • Profile picture of the author Online Business Mentor
    Online Business Mentor
    Originally Posted by wolfmmiii View Post

    If there are more than a handful of users complaining and affecting your DSR, the problem is usually not the buyers reading, it is your copy. I say this as an experienced Platinum PowerSeller.
    i think it depends what your selling bro...

    for example if one is selling an ipod...its just that...an ipod..2gb...10gb..32gb etc whatever it may be...its simple - only way ones DSR under threat is postage time, costs, communication...rarely the item as described,


    but then you can go into something a tad bit different...an info product...dvds...etc...and it could be something small as your customer thinking the DVD works in a DVD player, but its a DATA disc / Multi media designed to play on your computer/laptop only...

    and if its clearly stated in the listing....that aint the selelrs fault, thats a customer skimming through your sales copy..

    this is just one simple example ofcourse out of many I think that flaws the system, but most definitely although the customer is king, - ebay has really taken a lot of powers away from sellers

    also are you referring to 'top rated seller vs powerseller?' as powerseller isn't the case anymore...(in the UK the least)


    for example one
  • Profile picture of the author Online Business Mentor
    Online Business Mentor
    Originally Posted by Joe J View Post

    Wow, I haven't been selling on Ebay for a while but is that true now? A seller can't leave any bad (or any?) feedback anymore?
    they can leave only positive feedback ...

    so you cannot leave them neutral or negative if they have given you a bad experience as a seller
  • Profile picture of the author jivens
    jivens
    ugh i cannot stand feebay. I only use them to buy anymore.
  • Profile picture of the author Joe J
    Joe J
    Double Wow,

    I guess that can keep the sellers more on the up and up but can also lead to abuse from buyers or competitors.

    There can be alot of pros and cons to this method.
  • Profile picture of the author Online Business Mentor
    Online Business Mentor
    Originally Posted by Joe J View Post

    Double Wow,

    I guess that can keep the sellers more on the up and up but can also lead to abuse from buyers or competitors.

    There can be alot of pros and cons to this method.
    indeed it does Joe mate...BIG TIME ABUSE
  • Profile picture of the author Online Business Mentor
    Online Business Mentor
    Originally Posted by wolfmmiii View Post

    If there are more than a handful of users complaining and affecting your DSR, the problem is usually not the buyers reading, it is your copy. I say this as an experienced Platinum PowerSeller.
    one thing I'd like to add to my previous reply to you is

    a seller cant be a problem if its less than 1% of his/her transactions are flagging up with negative feedback or neutrals

    and I have a top rated seller account in niches too, so further more going back to the point maybe it comes down to the nature of the product...some just have more risks for a SELLER

    like said my previous example....

    so in theory lets pretend and talk about selling an apple ipad wont be as big an issue than selling a info product on say 'how to use your kodak camera the right way' - because that gets into the nitty gritty....(which us good sellers explain fully in the listing)

    but a buyer says

    'this doesn't work on my dvd player'
    'video files dont work!' yet within the info item there could be a READ ME FIRST file says 'if you have problems playing video files, then use this free peice of software)

    its little things like that, they don;t seem too much, but amazingly get enogh of them stacking up in your DSR's regardless how many great positive transactions you got..your in trouble...now that isn't fair
  • Profile picture of the author Online Business Mentor
    Online Business Mentor
    Originally Posted by jivens View Post

    ugh i cannot stand feebay. I only use them to buy anymore.
    i wouldnt worry about the fees mate, yeah they increase etc, but see it as an opportunity as others drop out you can alter your price points and biz model...this kinda stuff we can tackle or work around

    ...but the way small percent of our customers review our product we can't, and the truth is...in any selling of product or service, there is bound to be not a case of 100% full satisfaction - buttttt ebay doesn't give enough breathing space for that...
  • Profile picture of the author Joe J
    Joe J
    Well, Good Luck to you, I hope you find an alternative!

    I just looked and it appears theres not much going on in Glasgow with Craigslist.

    Not that it's anywhere's near as secure or big as Ebay but thought maybe it was somewhere to look into, in the meantime while finding something else.

    Adding: maybe a lack of things on Craigslist is a plus to get something going, less competition.
  • Profile picture of the author scrupio
    scrupio
    Have you tried Amazon? Honestly we get customers like that every so often, you just have to take a loss on those customers and do whatever you have to do to keep them happy. I would take a $50-100 loss on a customer just to keep away a negative feedback.
  • Profile picture of the author scrupio
    scrupio
    Also if you have shopping feeds thats another avenue.
  • Profile picture of the author Online Business Mentor
    Online Business Mentor
    Originally Posted by scrupio View Post

    Have you tried Amazon? Honestly we get customers like that every so often, you just have to take a loss on those customers and do whatever you have to do to keep them happy. I would take a $50-100 loss on a customer just to keep away a negative feedback.
    its not about just giving refunds tho, the real problem buyers will take a refund and leave a poor dsr and feedback while theyre at it
  • Profile picture of the author wrayor
    wrayor
    I am a former seller of ebay. I was not closed down but have left on my own. The main reason for me was I was not making a profit on their anymore. Why because their were more dishonest buyers then ebay will admit. I would sell a product and then the customer would return a different product and ask for a refund. Paypal/ebay protect tbe buyers but not the sellers.

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