How To "Out" Warriors Who Don't Keep Their Word?

As a buyer, you have every right to report on your experience in the WSO thread.

Keep to the facts of the matter - don't make it personal.

Explain what you did with what you bought and why it didn't work for you.

Explain what happened when you decided to ask for a refund.

REPORT on the matter like a journalist would, not a jilted ex, if you know what I mean.

You are allowed to post your issues in the wso thread. I don't see your name in the WSO forum.

Joe Mobley

What Brian said.

Also, if someone has a posted refund policy in their offer and doesn't honor it, report them to the mods, using the little red triangle next to the offer post. Explain the problem. They'll fix it, or they'll find their offer going bye-bye. And possibly their accounts, if it's a pattern.

Note: If they don't specifically offer a refund policy, the proper assumption is that they don't give refunds.


Paul

Posting on the WSO will most likely get you the results you want, the seller doesn't want the thread to have posts for unhappy buyers as it will ruin his rep for potential customers.

Like stated above, don't make the post an angry 1, just state the facts and you should get that taken care of.

Thanks for the advice everyone.

I'm going to post on the WSO thread now. Problem is, this issue has now been going on for nearly 2 months now (yes, I've been that persistent and still haven't received either the support I initially ask for and then the refund I requested as a result...) and the thread has basically died so the seller hasn't got anything to lose by not replying.

Let's see what happens anyway. I will come back to update this thread soon...

I've never understood the reasoning behind not honoring refunds.

Just because a customer might not appreciate one product doesn't mean they won't appreciate the next. So you generally always want to keep the customer happy (unless said customer is a serial refunder, in which you want to blacklist them).

Good luck w/your refund!

Hi,

We all have rights and responsibilities. This is one of the beauties of the Warrior Forum. It allows you to speak the truth. As mentioned previously, stay objective and not defamatory. This should allow for a satisfactory outcome for you!

cheers, Patrick

Let us know how it goes. Typically at the point where you're going to go public with your problem the person will step in.

I always refunded my requests. I've soon realized that thinking a lot of those people who give bad excuse such as "don't have time" or something are just not worth of your time.

I have had a few bad experiences with people online. So I'm sharing from my own journey here.

Ok, some food for thought:

"Is this a hill I'm willing to die on."

In other words, is what I'm upset about really worth me spending my precious time/energy on? I know it sucks to be jilted, disappointed, conned, lied-to, deceived, etc. I have personally lost a few thousand dollars from bad vendors online. And, I've had a lot more stolen from my real store biz.

So, for me personally, I have struggled with balancing the wrong done to me versus the amount of effort I'd have to go to get reimbursement and/or retribution.

My bottom line: If it's just a few bucks, I won't worry about it. If it's a significant sum AND I can easily get something back, then it's probably worth it to pursue. But, my mental/emotional/peace is also worth a lot to me. I try to stay positive and keep my energy directed to my own improvement and not sidetracked on chasing cheats.

So, I'm not suggesting you are not right to pursue in this specific case. I just thought I'd share some perspective from my own personal journey. I really hope to be bigger and rise above the faults of other people. Honestly though, it's really hard sometimes to "just let it go." Can't say I've got this perfected yet. Just trying.

Hopefully, my ramblings can offer you some perspective. Good luck to you.

Remember, never give up on your dreams. It's not just a slogan. It's really the best way to live.

If someone is going back on their word I think they should be outed. Say something in the WSO thread. Make it known. People have the right to not get burned. Reputation is everything here.

I had a really bad experience with a popular WSO seller on WF, in which they were not only failing to deliver their membership course but also not responding to anyone's refund requests and FURTHERMORE just having a really piss-poor attitude towards their customers (openly mean, telling people not to buy the product instead of answering questions, telling people to get a refund if they didn't like his support, etc).

Suffice to say, initially I was really - really - mad. I ended up typing out multiple really long posts and emails that never got posted or sent just so I could get my fury off my chest. But then I realized how much time I was wasting, and I realized that my emotional energy, positive or otherwise, was actually fueling their own success.

It was a high dollar product , but they were still continuing to promote their offer and other WSOs, so what I did was this:

I started doing a report in the WSO thread on a day-by-day basis of how terribly my refund request was going, and I also reported on the reasons for the refund within the WSO thread. I didn't go like the 'jilted ex' (love that), but rather pointedly without emotion. Soon others were joining me in their complaints.

Surprisingly, it still took like 5 days to finally get a refund. I have never and will never do business with this seller again...I would say his name (hint) because I really do believe no one should be supporting this person, but I don't want mods to slap my post out of existence...But boy, it sucks to know that someone can be so terrible to their customers and still make $XX,XXX from their products.

C'est la vie.

- Stephen

Update for everyone.

The seller has responded very quickly to my post in his WSO thread.

I initially wasn't seeking a refund, rather support for the plugin I purchased which wasn't working on my website. The refund request came after the seller failed to provide any support even after I waited a couple of weeks.

The problem is now, the seller is claiming that support was given and that he did respond to my questions.

This is incorrect and I have made a video for him of me logging into his ticketing system live to prove that no I received no helpful response or support.

Honestly, at this point if I was the seller I would be like "this is too much effort" but he still seems to be hanging on.

My video is pretty categorical that no support was given.

I wonder what he'll do next....

Will update.

There were several cases that I refunded the customer even if he is not asking for a refund. It's case to case basis especially when he demands a number of things which is not covered by my service... Seller should refund when the customer asks, but of course, there are customers who are annoying..

File a paypal dispute

Well I would personally contact Staff using the support ticket, if he is out right ignoring you then you don't have much of a choice.

-Lee

It's funny how things work.

This thread was originally started because I needed advice in dealing with a seller who was dodging my support tickets at his help desk.

People (including moderators) encouraged me to post on his WSO thread. I did and the seller duly replied and told me to contact him at his help desk! The very place where he had failed to provide support in the first place.

Now, all the big guns are chiming in and telling me to do what he is saying.

I know I'm out numbered here but what's the betting the seller is just going to ignore me again?

Can anyone provide some helpful advice (i.e. don't just kick the little guy) about what to do here...

Well I have my support ticket transcript which clearly shows a failure to reply to my requests for help.

But I guess that doesn't count because I'm not credible?!

I'm obviously going to lose this one but this has been a useful experience nonetheless.

Thanks to those who tried to help.

Alastair

Paul - You can if you want but I'm sure you've got better things to do!

Appreciate the offer anyway.

Just have to take this one on the chin I guess.しょうがない as we say here in Japan.

Things usually have a way of coming round...

Open a NEW support ticket. If he ignores you, then do a charge back if possible.

It's pretty simple.

FYI: I have sent the seller PMs in the past and he always replied. I've never purchased from him either.

Garrie

Personally I would have never waited so long that the refund mechanisms built into the payment options expired. Credit Card companies give you 30 or so days, Paypal gives you 45 (i think), and Clickbank gives you 60 (i think). If I have any issues and the seller is not responsive I have no problem escalating quickly through my refund options. If there was some valid reason, death in the family, then I would no problem purchasing from them again with a renewed commitment to support.

I also have no idea why a seller wouldn't just do a refund in an active WSO to keep his reputation clean.

GarrieWilson - doh - embarrassing! You should have told me you were going to wear THAT avatar. Now go home and change. 8)

Most interesting attempt to circumvent rule #1 I've seen in awhile. Down to the "who me?" routine and playing the little guy vs. the big evil Warrior card.

Classic case of two sides of the story. Who's right, who's wrong? Dunno but long live rule #1 which prevents these type of threads.

This has actually been one of the most educational threads I have read in a long time. Pragmatic. Informative. A very interesting exposition of how I approach many problems.
Is it my problem?
Answer: Yes. Then handle it.
Answer: No. Then not my problem. Not interested.
The to and fro was very educational and I actually felt quite proud to be associated with WF. Well done, ladies and gentlemen. I would have paid for this bit of knowledge.
Martin
Oz!

Of course you should always give him/her the 'benefit of the doubt', as they could be ill, away, out of action etc. But if they are truly avoiding dialogue, reneging on their part of the deal, then a big emphatic "YES", they should be 'outed'.