by brit16
16 replies
...host a small business's website on my "just host" hosting account??

I am sooo excited I have my first customer! (building a website for a small hair salon in town) But now I feel a little in over my head. I know I can get the website done, it is the little things that I have no clue about. Can I pay for a domain name for the salon and just add it to my hosting account? Or do I have to pay for a full year of hosting just for her business??? I offered her a really low price, just to get my first customer, so I really don't want to have to pay another $50 for a hosting account.

Any advice about how to get started building this website will be greatly appreciated!!! Also, any suggestions for free wordpress themes that will be good for this kind of site?

Thanks in advance!! I am very much a newbie, any advice is helpful!
#legal
  • Profile picture of the author Brendan Vraibel
    I can't speak for other hosting companies but with Hostgator I pay I think $7/mo and it can host unlimited domains. It might be a good idea to upgrade if you plan on building new sites. Be sure to charge your clients a hosting fee as well, usually somewhere in the $10-$15 range. Get enough clients and that can add up over a year's time.

    Congrats on your first client! No feeling like it!
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  • Profile picture of the author HairyPoppins
    Me and a friend shared a Host Gator account for awhile just to save money and we had a ton of websites running on it with no problem. I think it would depend on the details of your plan.
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    • Profile picture of the author Steven Dybka
      That would be ok if your account was a reseller account,I don't think they allow you to share a regular account with other people,that goes for Hostgator also,go over their terms to make sure.


      Steve
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      • Profile picture of the author Melissa82
        A reseller account is the best way to go for web designers. Smart web designers don't stop taking care of their clients once their website is finished, they also offer to host their client's domain, continuing relationships with clients, assuring future work, and of course making a profit from the hosting itself.
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  • Profile picture of the author Istvan Horvath
    It is NOT a good policy to host a client's site on your own hosting package!

    Sh*t happens:
    - the client wants to go with another webmaster... Will you give them full access to your hosting panel?
    - you get hit by a track... the client will never get access to his/her own website

    The clear thing is:
    a) have domain registered in their own name (billing to go to them)
    b) have their own hosting package, even if they stay with you for years, they still have the access info

    Trust me, on long term this is the only wise solution.
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    • Profile picture of the author brit16
      Thanks everyone. My account does have "unlimited domains", I was just unsure if it was ok to have her website on my account. She is a very small business owner in a rural town. She has no clue about websites, so I am sure she won't want to be doing anything to it herself. Any updates I will be doing.

      As for the re-seller account.... I looked up a few options for re-seller accounts and they all seem to be around $300 a year. I know this seems like nothing to some of y'all, but for me it is a lot! If i can pick up a few more customers soon, then I will be signing up for a re-seller account. But as for now, I don't think it would be worth it for just one customer.

      Originally Posted by Istvan Horvath View Post

      It is NOT a good policy to host a client's site on your own hosting package!

      Sh*t happens:
      - the client wants to go with another webmaster... Will you give them full access to your hosting panel?
      - you get hit by a track... the client will never get access to his/her own website

      The clear thing is:
      a) have domain registered in their own name (billing to go to them)
      b) have their own hosting package, even if they stay with you for years, they still have the access info

      Trust me, on long term this is the only wise solution.
      Thanks. So how does it work to have them set up, but me be the one dealing with the account? I know these probably seem like ignorant questions, but will she have to give me her credit card number, and then I set it up?? Once it is set up in her name would I be able to communicate with the hosting company if needed? Also, do I use her email when I set up the account or mine? Sorry for so many questions. I know I can build the site, it is these little details I have no clue about.
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  • Profile picture of the author seobro
    I have the host gator $300 per year reseller plan (aluminum) which is the least expensive. It costs to host each domain name approx $1 per year. If you want to get hosting that is inexpensive... Well, blue host is $3.95 per mo.

    It is $2.95 at i page, but I have never use this one. Quality is important to us.
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  • Profile picture of the author Eddie Titan
    You should look into reseller hosting accounts. They are the best solution for the type of business you are running. You will be able to develop individual hosting accounts for your clients and still have access to them in case you need to make changes. Checkout the features HostGator has to offer for reseller accounts.

    Regarding domain name registrations, so long as you are authorized to act as the registrant of your client's domain name, you are not doing anything illegal or wrong.
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    • Profile picture of the author brit16
      Originally Posted by Eddie Titan View Post

      You should look into reseller hosting accounts. They are the best solution for the type of business you are running. You will be able to develop individual hosting accounts for your clients and still have access to them in case you need to make changes. Checkout the features HostGator has to offer for reseller accounts.

      Regarding domain name registrations, so long as you are authorized to act as the registrant of your client's domain name, you are not doing anything illegal or wrong.

      As I mentioned above, I cannot afford the re-seller account yet. I only have one customer, so it would be much cheaper to pay for their year of hosting than to get a re-seller account. If I can find a few more companies to commit to me building their sites, then I will get a re-sellers account for sure.
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      New to IM, any honest advice appreciated!

      My blog (first IM project!).....IVF Success Stories

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  • Profile picture of the author Gary Gomez
    Just register the domain in your own name and then you have control over it. Then for now to save money put it on your own hosting to save money.

    If she ever wants to go elsewhere then you will still own the domain and can just delete it from your host.....but that is worse case scenarion for everyone.

    Once you have this site up use it as an example to get more clients then move over to reseller hosting.
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    • Profile picture of the author WorkAtHome
      Hi Brit16,

      Congratulations on receiving your first customer! That is always exciting. I have found that when launching a new venture, the first customer is always the hardest to get, but once you get them and work through your entire sales & delivery process, it is a huge confidence builder and subsequent sales are easier to get and deliver!

      It definitely seems that you are ok to host her domain on your account, although a quick review of your host's Terms of Service agreement would probably clear up the issue.

      Congrats again and best of continued luck & success in your business venture!

      Sincerely,
      Trevor
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  • Profile picture of the author Jake Gray
    Here's my advice: Asking for legal advice on a public forum can certainly
    cause you to have some issues down the road. If you are worried about
    something being illegal, then it'd be in your interest to consult a lawyer.

    I would highly recommend not to be in possession of the domain for the
    business. You should allow them to be in control of it incase there is a
    problem with it down the road. As for hosting, I have personally hosted
    numerous client's domains on my servers.
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  • Profile picture of the author Dominis Marketing
    First, congratz!

    For the hosting, like what others said, you should get your client their own hosting account, however I do understand that you may have charged them very low just to secure their account.

    What you can do is to bring up the idea of hosting and check out where you can get hostgator coupons that allows for 1 cent for the first month. Then mention to them this package. This way you can give them the impression that they will save money and that you really are helping them by providing them with the 1 cent for the first month hosting option.

    Be honest with them and tell them that with the present package they got, they won't have an option for their own hosting and that you will only share your hosting with them. Then present them with the 1 cent hosting offer from Hostgator - just for the first month. In my opinion it will solve the hosting concerns you now have.
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  • Profile picture of the author SJ048998
    Hi Brit,

    first thing I'd go for, what is the name of your service provider - in this case, what is that company called?

    If you provide us with the link, it will be very easy to locate Terms of Service and I'm sure that someone with sufficient knowledge will provide you an answer ASAP.

    But concerning HostGator, WATCH OUT! If you're an owner of normal hosting, which comes with all that perks, such as unlimited this and unlimited that and yet you want to provide the space for your friends for little $, that would be actually illegal. For that matter, they got affiliate program and RESELLER HOSTING, which is obviously more expensive than the ordinary one. Thing is, they apparently have no chance to find out that your friend is paying you some untaxed money, but I'd be extremely cautious, because internet crimes have sometimes more severe punishments than, ugh, other bad things, they got even its own special FBI unit for that, no kidding, but don't want to scare you off, just be careful to who you are selling this.

    This goes for HostGator, if you have a different one, please ignore, but it is more likely that they will have very similar legal aspects of ToS;
    11.) Shared (non-reseller accounts) / Semidedicated Servers
    Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. Semi-dedicated servers are not backed up. You must maintain your own backups.
    The Business plan provides a free toll-free number for your web site and business. Minutes Included Per Month: 100 -- Additional Minutes: 4.9 Cents. Included minutes are based on a calendar month. By default, you'll be able to receive calls from US callers only. You can enable calls from Canada in your control panel, but will be billed 6.9 cents per minute for all calls from Canada due to the increased costs of providing service there. This service is provided and supported by Voipo for new HostGator clients.
    *Please note: Toll-Free numbers issued must be called at least once every 30 days. Toll-free numbers with 0 calls in a 30 day period will be considered inactive and disconnected. If you cancel your hosting package with HostGator or switch to a plan other than the business plan, your toll-free number will be disconnected unless you contact VOIPo to change to a paid service plan prior to the HostGator cancellation.
    If you of course have the resellers' plan, than you have nothing to worry about.

    Wish you best luck!

    Regards,
    George S.
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    An Image & An URL One Day Soon, Hopefully..

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    • Profile picture of the author Gail_Curran
      You don't need the reseller hosting. Just buy the customer a "Hatchling" plan from Hostgator and add it to your fee. Even paying month to month, it costs less than eight dollars. No offline business person is going to blink at that amount.
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  • Profile picture of the author dv8domainsDotCom
    Originally Posted by brit16 View Post

    ...host a small business's website on my "just host" hosting account??

    I am sooo excited I have my first customer! (building a website for a small hair salon in town) But now I feel a little in over my head. I know I can get the website done, it is the little things that I have no clue about. Can I pay for a domain name for the salon and just add it to my hosting account? Or do I have to pay for a full year of hosting just for her business??? I offered her a really low price, just to get my first customer, so I really don't want to have to pay another $50 for a hosting account.

    Any advice about how to get started building this website will be greatly appreciated!!! Also, any suggestions for free wordpress themes that will be good for this kind of site?

    Thanks in advance!! I am very much a newbie, any advice is helpful!
    There is nothing wrong with registering the domain and hosting FOR this client on their behalf. But (and I speak from experience), consider 5 years down the road: 10 years : 15...

    What I see happen too often (and most recently to a close friend of mine, also a client), is that the previous "web guy" ditches them (the one that "helped" with EVERYTHING, including registering domains/hosting in their own account), and they (previous web guy) cannot be gotten a hold of. The unfortunate consequence? They've lost a domain (pretty important to their business) that they could not renew because it was in an account they could not control. A 'domainer' snapped it up for x, and is reselling it for y as a premium domain at auction .

    So, in short, don't do that to your client. Setup an account FOR them, with a provider that YOU trust and can work with, and walk them through account creation, domain reg, and setting up hosting (I actually sit with my clients and do this). Help them understand HOW to manage this account, that THEY are responsible for hosting and reg fees, and that YOU are there to help, but NOT to manage. Remind them that this puts THEM in control. TELL them that having a website can improve their business by x-percent, but those hosting and domain costs are a very marginal part of business (they pay rent for brick -n- mortar, I'm certain they understand renting webspace would be no different).

    Part of removing yourself from this equation is, you assume NO liability for loss of domains, and you can extricate yourself from problem clients (there can be some!) without any problem as well. AND, furthermore, ALWAYS focus on what your specialty IS. If it is website building, then BUILD THEIR WEBSITE, don't manage their account! That's not what they hired you for (and you are dis-empowering them by doing so, whether you realize it or not!!) Good luck! Congratulations on your first client!
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