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Unread 27th December 2011, 05:24 PM   #1
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Default Hostgator Phone Verification

Hi,

So I recently purchased the HG Baby plan and my account worked for like 5 minutes. Then I get an e-mail from them saying that I need to call them or send them a photo ID, (which I do not have.)

Also, when I was signing up for the hosting, I input one of my parents names because I'm under 18. So if I call them, they're going to know for sure that I'm not who I say I am.

What should I do?

Also, are they the only hosting company that does phone verification? Cause I've been with a couple of others and this has never happened.

Thanks!
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Unread 27th December 2011, 05:49 PM   #2
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Default Re: Hostgator Phone Verification

Well, you need to contact them and get this straightened out. You are probably going to need to get the assistance from your parents and whoevers billing information you used.
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Unread 27th December 2011, 05:52 PM   #3
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Default Re: Hostgator Phone Verification

Simply, just take picture your parents and sent to HG
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Unread 27th December 2011, 05:56 PM   #4
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Default Re: Hostgator Phone Verification

Quote:
Originally Posted by abeng View Post
Simply, just take picture your parents and sent to HG
:rolleyes:. Same way the "Ethan Tremblay" head shot worked so well in Due Date.

Follow David's advice. Have your parents call and verify that Hostgator has the right to bill them for the service.
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Unread 27th December 2011, 06:08 PM   #5
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Default Re: Hostgator Phone Verification

Well, it's obvious that HostGator thinks there is something rotten in Denmark. I've used them for a long time and never had that issue, so I echo the previous sentiments and encourage you to straighten it out. Probably the worst thing you could do at this point is do nothing.
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Unread 27th December 2011, 06:33 PM   #6
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Default Re: Hostgator Phone Verification

Lol, thanks everyone!

I got it sorted out, I was too paranoid lol!
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Unread 27th December 2011, 07:24 PM   #7
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Default Re: Hostgator Phone Verification

Hello,


It sounds like we got you all activated, but if you're having any issues shoot me off an email to brent@hostgator.com and I'll be happy to get it all fixed for you without further hassle.

-brent
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