Hostgator Phone Verification

Profile picture of the author ryanjk13 by ryanjk13 Posted: 12/27/2011
Hi,

So I recently purchased the HG Baby plan and my account worked for like 5 minutes. Then I get an e-mail from them saying that I need to call them or send them a photo ID, (which I do not have.)

Also, when I was signing up for the hosting, I input one of my parents names because I'm under 18. So if I call them, they're going to know for sure that I'm not who I say I am.

What should I do?

Also, are they the only hosting company that does phone verification? Cause I've been with a couple of others and this has never happened.

Thanks!
#hostgator #phone #verification

  • Profile picture of the author David Keith
    David Keith
    Well, you need to contact them and get this straightened out. You are probably going to need to get the assistance from your parents and whoevers billing information you used.
  • Profile picture of the author abeng
    abeng
    Simply, just take picture your parents and sent to HG
  • Profile picture of the author Joseph Robinson
    Joseph Robinson
    Originally Posted by abeng View Post
    Simply, just take picture your parents and sent to HG
    :rolleyes:. Same way the "Ethan Tremblay" head shot worked so well in Due Date.

    Follow David's advice. Have your parents call and verify that Hostgator has the right to bill them for the service.
  • Profile picture of the author TheSpokesman
    TheSpokesman
    Well, it's obvious that HostGator thinks there is something rotten in Denmark. I've used them for a long time and never had that issue, so I echo the previous sentiments and encourage you to straighten it out. Probably the worst thing you could do at this point is do nothing.
  • Profile picture of the author ryanjk13
    ryanjk13
    Lol, thanks everyone!

    I got it sorted out, I was too paranoid lol!
  • Profile picture of the author gatorbrent
    gatorbrent
    Hello,


    It sounds like we got you all activated, but if you're having any issues shoot me off an email to brent@hostgator.com and I'll be happy to get it all fixed for you without further hassle.

    -brent

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