Should I be this scared of paypal?

60 replies
I've read the horror stories - been through limitation myself. And right now I'm actually doing very well and running a business using paypal as my processor.

But here's the thing. We have two paypal accounts at the house, me and my wifes. I'm about to launch something totally different and it would have to be under a different paypal.

Theres gonna be a very big launch along with recurring monthly billing. I'm concerned about paypal pissing their pants when all this growth comes out of nowhere and who knows maybe they'll think its too risky since its all of a sudden. I've heard of this happening many times.

Now my thinking is that if this happens it actually comprimises the other account at the house here, since they are on the same IP - and believe me they do link accounts.


So I'm thinking of just using clickbank but now I've found they don't allow the same completely free trial that paypal allows so I'm kinda torn.



What to do...
#paypal #scared
  • Profile picture of the author HarrisonJ
    Go with a $1 trial through clickbank. Don't risk going straight through paypal, I've read of people having hundreds of their subscriptions canceled for no reason. PM me a jv invite to your launch (if its in the IM niche), I have a big list.
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    • Profile picture of the author claywalsh
      minimum trial is $4.95 with clickbank for some reason.


      and yeah thats a lot of my fear that I build this up to a couple thousand subscribers and then BAM - paypal strikes and ruins the business.
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      • Profile picture of the author Randall Magwood
        Originally Posted by claywalsh View Post

        and yeah thats a lot of my fear that I build this up to a couple thousand subscribers and then BAM - paypal strikes and ruins the business.
        Amazon Payments would do the same thing to you too. So don't consider them as an alternative option. The only problem i've had with Paypal is when i was in Brazil and i logged on to my Paypal account overseas. They immediately locked my account and i had to go thru a weird process to get my account reinstated. Other than that... Paypal is pretty good.
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  • Profile picture of the author tpw
    You should only fear PayPal if you are doing risky things.
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    • Profile picture of the author claywalsh
      Originally Posted by tpw View Post

      You should only fear PayPal if you are doing risky things.
      growing fast is risky to paypal
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      • Profile picture of the author LBspeaks
        Originally Posted by claywalsh View Post

        growing fast is risky to paypal
        Not if you actually talk to them before sudden growth spurts... And talk politely.

        LB
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    • Profile picture of the author Techono
      Originally Posted by tpw View Post

      You should only fear PayPal if you are doing risky things.
      Hate to disagree, however, MANY people (name 2) have had their accounts frozen by Paypal and there has not been ANY infringement by the account owner, (except for having lots of money going in to their Paypal account).
      Even some Warriors have had their accounts frozen for unknown reasons.
      Paypal have their own set of rules.

      Thanks
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      • Profile picture of the author LBspeaks
        Originally Posted by Techono View Post

        Hate to disagree, however, MANY people (name 2) have had their accounts frozen by Paypal and there has not been ANY infringement by the account owner, (except for having lots of money going in to their Paypal account).
        Even some Warriors have had their accounts frozen for unknown reasons.
        Paypal have their own set of rules.

        Thanks
        You don't know the full story in many of those cases... We feared PayPal too... and we don't like their fees either... but if you try to understand why they would be worried about you taking in thousands suddenly... and what you would do if you were in their place... and then try to resolve by talking politely, I don't think you will have much of a problem.
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        • Profile picture of the author Techono
          Originally Posted by LBspeaks View Post

          You don't know the full story in many of those cases... We feared PayPal too... and we don't like their fees either... but if you try to understand why they would be worried about you taking in thousands suddenly... and what you would do if you were in their place... and then try to resolve by talking politely, I don't think you will have much of a problem.
          True, But the ones I do know the complete story about had their accounts frozen just because they had money deposited into them.
          Anyway, From my experience, and one example, Paypal only wanted to "talk" after they were going to be placed on a current affairs program in Australia, 1 day before the interview was scheduled to be aired.
          Paypal couldn't apologise enough, and unfroze the account, and refunded some fees,
          all within 2 hours of having a "talk" with the account owner.
          The interview was not aired (of course), but is still in the archives of the TV station,
          waiting patiently on the shelves, just in case...

          One up for the people!!!

          BTW: I don't hate Paypal, I just disagree with some of their actions and fees.
          Have a great day....
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          • Profile picture of the author Techono
            Originally Posted by Techono View Post

            True, But the ones I do know the complete story about had their accounts frozen just because they had money deposited into them.
            Anyway, From my experience, and one example, Paypal only wanted to "talk" after they were going to be placed on a current affairs program in Australia, 1 day before the interview was scheduled to be aired.
            Paypal couldn't apologise enough, and unfroze the account, and refunded some fees,
            all within 2 hours of having a "talk" with the account owner.
            The interview was not aired (of course), but is still in the archives of the TV station,
            waiting patiently on the shelves, just in case...

            One up for the people!!!

            BTW: I don't hate Paypal, I just disagree with some of their actions and fees.
            Have a great day....
            180 days ? or over 6 Months wait for your money, and Paypal get the interest earned in the meantime.
            I don't know about you (colloquial), But I couldn't wait that long for the money.
            Comments like "oh well, wait for 180 days, then you will receive your money" is not helpful. A 30 or 60 day wait is more than enough for ANY payment processor, bank, or even a government department to check on you and find you are bonafide. (or not)
            Like I said before, Paypal have their own rules.
            Forcing people to wait that long is absurd, and should be illegal. Obviously if you are guilty of laundering/fraud/terrorism etc., Then, Paypal can keep their fees and give the rest to the government to fight these various forms of crime.

            Anyway, maybe, oneday, Paypal will amend their rules, But I doubt it.
            Ciao...
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            • Profile picture of the author LBspeaks
              Originally Posted by Techono View Post

              180 days ? or over 6 Months wait for your money, and Paypal get the interest earned in the meantime.
              I don't know about you (colloquial), But I couldn't wait that long for the money.
              Comments like "oh well, wait for 180 days, then you will receive your money" is not helpful. A 30 or 60 day wait is more than enough for ANY payment processor, bank, or even a government department to check on you and find you are bonafide. (or not)
              Like I said before, Paypal have their own rules.
              Forcing people to wait that long is absurd, and should be illegal. Obviously if you are guilty of laundering/fraud/terrorism etc., Then, Paypal can keep their fees and give the rest to the government to fight these various forms of crime.

              Anyway, maybe, oneday, Paypal will amend their rules, But I doubt it.
              Ciao...
              You don't understand... 180 days freeze happens when you don't comply with their requests or lie to them.

              Otherwise, it's only a day or two for verification after you submit the documents. At least that is what our experience has been.

              LB
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            • Profile picture of the author BIG Mike
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      • Profile picture of the author tpw
        Originally Posted by Techono View Post

        Hate to disagree, however, MANY people (name 2) have had their accounts frozen by Paypal and there has not been ANY infringement by the account owner, (except for having lots of money going in to their Paypal account).
        Even some Warriors have had their accounts frozen for unknown reasons.
        Paypal have their own set of rules.

        Thanks

        Unknown to you that is...

        My partner and I did a product about this last summer. We talked to many of the people who had their accounts shut down, and to those who managed to get them reinstated.

        Most people who came into the forum whining about how PayPal locked their accounts for growing too fast and running too much money through their accounts also left out part of the story....

        Specifically, many of those people left out the one piece of information that would make the lock-down understandable.

        ALL OF THEM got their money back after a 180 days hold. I cannot think of a single one of them who did not get their money back after the 180-day hold.

        Many of these excellent warriors were doing things that were selling in violation of PayPal's TOS, such as selling access to a future webinar...

        Some of them were having serious levels of refunds and charge-backs hitting their accounts, like in excess of 10%!!

        Many others only received temporary locks, because PayPal needed more verified identity information to continue processing transactions on those accounts. As soon as they submitted the important identification information, their accounts were turned back on.

        I won't name names, but the reality is that almost every time you hear one of those PayPal horror stories, you are not getting the full story!!
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        • Profile picture of the author claywalsh
          Originally Posted by tpw View Post

          Unknown to you that is...

          I won't name names, but the reality is that almost every time you hear one of those PayPal horror stories, you are not getting the full story!!

          I completely agree with that - people do say "I was shut down for NO reason, etc" but upon closer look you find they had tons of chargebacks, were violating tos, or SOMETHING.
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        • Profile picture of the author Mary Wilhite
          Originally Posted by tpw View Post

          Unknown to you that is...



          I won't name names, but the reality is that almost every time you hear one of those PayPal horror stories, you are not getting the full story!!
          Very true.

          And that leaves us with the original conclusion you should only fear PayPal if you are doing illegitimate business.
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    • Profile picture of the author Torreylee
      Originally Posted by tpw View Post

      You should only fear PayPal if you are doing risky things.
      This is absolutely false. PayPal is FAMOUS for pulling accounts and holding money for their own reasons. Like was said by the OP, they can often get upset or suspicious just because you start making a great number of transactions suddenly. That's something that a business wants right? To make lots of money quickly? But it can get you in trouble with paypal, I know this from my own personal experience.

      Paypal holds money when they have the inkling to do so, they are not a bank and not held to the same legal standards.

      Sorry for the rant, but I hate blanket false statements like that. OK, I better now, aaaaaah.
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    • Profile picture of the author countonuspr
      Actually if you are selling anything through Paypal you should be very afraid. That is my stance after multiple personal encounters with them and their policies.

      Originally Posted by tpw View Post

      You should only fear PayPal if you are doing risky things.
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  • Profile picture of the author claywalsh
    You can be following all the rules and it doesn't matter - I think explosive growth (thanks to a big launch on a paypal account thats barely used) alone is enough to shake them, and understandably because they are thinking about "What if everyone chargesback?"
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  • Profile picture of the author HarrisonJ
    No there isn't a $4.95 miniumum, all you have to do is submit it for $4.95 and tell them you want your trial for $1, I've done it and they are fine with it.
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  • Profile picture of the author claywalsh
    nice tip there thanks
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  • Profile picture of the author claywalsh
    which dept?
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    • Profile picture of the author Techono
      Originally Posted by claywalsh View Post

      which dept?
      Request a Paypal Business account manager, to follow your account(s).
      If you can get one, and something happens, you can refer to the manager for assistance and clarification.
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  • Profile picture of the author Samrath Gupta
    Paypal will definitely limit your account once you start getting tons of $$$ suddenly and they will ask for submitting some proofs which is very necessary for you to do in order to gain your paypal account...

    BUt if you dont prefer submitting verification docs, etc then after 180 days you can withdraw your funds o your bank account
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    • Profile picture of the author LBspeaks
      Originally Posted by Samrath Gupta View Post

      Paypal will definitely limit your account once you start getting tons of $$$ suddenly and they will ask for submitting some proofs which is very necessary for you to do in order to gain your paypal account...

      BUt if you dont prefer submitting verification docs, etc then after 180 days you can withdraw your funds o your bank account
      And that makes me wonder what is so wrong with submitting verification documents to your own payment processor... Is it because you are doing something shady, or is it because you need to stay anonymous because you are violating their policies.

      We ALWAYS submit the documentation the very same day they are required. And we never had a problem.

      LB
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    • Profile picture of the author claywalsh
      just to clarify with everyone I already do a lot of business with paypal on a daily basis and have been limited before - this is all through my wifes account.

      Problem is with a recurring product the stakes are higher, but there have been some good tips here I really appreciate them so far!
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  • Profile picture of the author tpw
    The 180-day freeze is not dictated by PayPal but their payment processor -- Wells Fargo and J.P. Morgan banks.

    The 180-day window is relevant to how long customers have available to them to do a credit card charge back.
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    • Profile picture of the author Centurian
      Originally Posted by tpw View Post

      The 180-day freeze is not dictated by PayPal but their payment processor -- Wells Fargo and J.P. Morgan banks.

      The 180-day window is relevant to how long customers have available to them to do a credit card charge back.
      Bill is correct. Nevertheless, I solve these problems for a living. I've worked with plenty of clients, including Warriors on this forum, that have serious hassles with PayPal for arbitrary reasons.

      Are there plenty of people who've had no problems? Yes. The question is, do you want to risk having a problem when you can the least afford it. Most of the U.S. members on the forum have no idea how bad it is for those who've experienced this and other international PayPal users.

      In almost every other country, PayPal either limits of holds large reserves on normal accounts. Some entire countries and continents are almost completely banned. In some countries, you might get an account, but cannot connect it to a bank.

      How do I know? I've worked with these same abused clients from Africa, Australia, Asia, Canada, Caribbean, Europe, Latin and South America, UK and US.

      The bottom line is this. Since most of these PayPal type services are escrow type accounts, you can't get your money without their permission. They let you in easy because they always have 3 to 5 days to stop your withdrawals, freeze your account, refund your customers, keep your money for 6 months, and yes, never return a dime if they feel they are justified.

      The final solution is to secure your own bankcard account that deposits directly to your own bank account. The key is to get your business approved and underwritten upfront. Then they know you, trust you, and let you ride the wind.

      But you've got to know who the winners and losers are in the field. The workaround for internationals is often to set up a U.S. LLC and operate as a U.S. presence.
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  • Profile picture of the author pandadoodle
    The 180 day freeze is if they decided to close you down. I had this done to me, I was selling supplements online my buinsess went from $2000 per month to $8500. I made the mistake of withdrawing all the money in the account to pay off my supplier and bang, account closed.

    Provided all the documentation they wanted, my suppliers, my credit limit everything they did offer for me to continue trading with them but they would keep 15% of each transaction frozen for 90 days AFTER their fee of course so my margins where cut nothing I could do about it.

    The money I had left over I still had to ship the product to the customer, I could not refund them they would have to do a paypal dispute to get money back leaving me out of pocket for well over 6 months without nothing I could, all of my information was above board but it came down to the fact they didnt like me selling what I was selling and that was the end of it.

    If your turnover jumps over night with paypal for god sake don't hit withdraw lol, keep it there speak to them and agree to hold X % back on your own terms before they come in with the heavy fists.

    As far as I was concerned my marketing had improved, I started to sell via an online store and ebay, my sales grew and business was good then they got scared and closed me down.

    Imagine your bank act like that? You get paid on the last day of the month then on the 1st of each month all the money goes out to pay bills, the bank don't like it so they suspend your account!?
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  • Profile picture of the author anthony2
    you can use clickbank or plimus
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  • Profile picture of the author chrisraymont
    Don't fear Paypal. I've only ever had one little scare with them - and that's because some little twerp managed to get onto my account.

    If you are doing totally above-board business; then you've nothing to worry about.
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  • Profile picture of the author LetsGoViral
    There might be problems if you have two accounts for one household. If I'm not mistaken, paypal has prohibited this.
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    • Profile picture of the author claywalsh
      Originally Posted by LetsGoViral View Post

      There might be problems if you have two accounts for one household. If I'm not mistaken, paypal has prohibited this.
      you're mistaken. You can have several accounts at one household, the limitation is a single person can't have more then 1 personal account and 1 business account. But if you have a house with 10 people, you could have 10 personal accounts and 10 business accounts going within the rules....
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    • Originally Posted by LetsGoViral View Post

      There might be problems if you have two accounts for one household. If I'm not mistaken, paypal has prohibited this.
      I know they have different rules in some cases for different countries and regions. But I just looked in my account here in the U.S. and they said a person was permitted a personal account and also a premier/business account. To quote them:
      Can I have multiple PayPal accounts?


      Yes. You can have one Personal account and one Premier or Business account. You can add more email addresses, debit or credit cards, and bank accounts to your account, but each account must have its own email address and financial information. You can also upgrade your Personal account to a Premier or Business account.

      Straight form the horses mouth.....
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      • Profile picture of the author Deji
        Originally Posted by Old Dog New Tricks View Post

        I know they have different rules in some cases for different countries and regions. But I just looked in my account here in the U.S. and they said a person was permitted a personal account and also a premier/business account. To quote them:
        Can I have multiple PayPal accounts?


        Yes. You can have one Personal account and one Premier or Business account. You can add more email addresses, debit or credit cards, and bank accounts to your account, but each account must have its own email address and financial information. You can also upgrade your Personal account to a Premier or Business account.

        Straight form the horses mouth.....
        How about having one Premier and 1 business account, owned by the same person? Is this allowed? Thanks in advance for your answers.
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  • Profile picture of the author simon1660
    In my country if 1 transaction is greather than 500$ they are limiting you. Try using moneybookers, they seams to be a bit open minded.
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  • Profile picture of the author claywalsh
    I'm gonna go with clickbank as they accept paypal payments and they are much much more flexible and understanding then moneybookers who actually hold a percentage of your money in a rolling reserve.
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  • Profile picture of the author tamiro1992
    its true there are some seriously horrifying stories but don't do anything against their rules and nothing will happen. they protect buyers more then the sellers so if your a buyer, you have nothing to worry about.
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  • Profile picture of the author Eduard Stinga
    Don't believe all the BS people talk, as long as you comply to their regulations and don't do "funny" business, you'll have no problem at all.
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  • Profile picture of the author Aha moment
    actually I've contacted paypal regarding some bad issues around about the limitations etc.. .. and they said that it's not true.. things I've heard about them is they will suddenly freeze an account that suddenly got tons of money in short period of time, while this often happens to IMers who do product launching... well... they said it's not true..

    I prefer to contact him before getting lots of money in a short period of time
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  • Profile picture of the author Mr. Ken Russell
    I've had both positive and negative experiences with PayPal.

    PayPal is almost a necessity in accepting payments for your business, but they are so ban or limit prone. I've had 5 accounts locked along with my funds for 180 days for no reason.
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    • Profile picture of the author claywalsh
      5 times?

      Okay now tell us exactly what you were promoting and selling and what your chargeback/refund rates were like - and please be honest
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  • Profile picture of the author claywalsh
    counterfeit watches on ebay?
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  • Profile picture of the author TopKat22
    With the issues I have had in the past with paypal, I just decided to let them know what we were expecting ahead of time with a new thing we launched last year.

    We have had no problems even with some pretty rapid growth at the beginning.

    Just let them know ahead of time.
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    • Profile picture of the author countonuspr
      Good idea to let them know, but from my experience that did nothing. I told them 5 times I was in the middle of the launch the week they shut me down for good. I told them before the launch and I told the 4 people that called me the following 5 days asking why there was an increase in sales.

      Finally after the final call from them I asked them if they keep records of speaking with me. The apologized for the hassle. Literally 2 days later my seller account was shut down. About a month after that they informed me I was "banned for life" as a seller.

      The long and short of all this is that you can't trust them and just talking to them won't do any good mainly because most of their limitations are triggered automatically by their software.

      I was selling a WSO which was for private label rights to a video course I personally created. As people on here know I don't create crap products that get a high refund or chargeback rate. I was selling nothing different than what you see in the WSO section on a daily basis.

      After saying all of this about Paypal I still think their service (not customer service or policies) is an excellent payment solution. I would give a lot to have my account back. So what I tell people is to use Paypal, follow their terms, and literally go into it with a back up payment solution. This way if you get shut down in the middle of the launch switching to another processor won't kill you. I stay away from big memberships with them though because if they do limit you then all memberships would be cancelled. I would use Clickbank for that.

      Have a backup and plan on getting shut down so when it happens you aren't too disappointed.

      Originally Posted by TopKat22 View Post

      With the issues I have had in the past with paypal, I just decided to let them know what we were expecting ahead of time with a new thing we launched last year.

      We have had no problems even with some pretty rapid growth at the beginning.

      Just let them know ahead of time.
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  • Profile picture of the author claywalsh
    was that the business developer manager you let know or just a general worker?
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  • Profile picture of the author Ben Gordon
    Call PayPal beforehand and tell them you're doing a launch. PayPal's automated robot and employees don't quite understand what a launch is apparently and, obviously, treat it as risky activity. Once you talk on the phone with an employee, or better yet a manager, they'll probably update your account to let more payments in than usual without freezing your account. You must simply explain your situation, they aren't that scary. Most of the horror stories with PayPal came up because they had a large spike in sales without notifying PayPal.
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  • Profile picture of the author slickymedia
    Nothing to fear about paypal. Its alright and I use it myself until now.
    You only have to fear paypal if your doing something fishy.
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    • Profile picture of the author claywalsh
      lot of mixed responses here as can be expected with paypal

      I personally use them and do a lot of volume through them, but for a membership site where there will be lots of subscribers and a big launch, I think I"ll go with clickbank.
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  • Profile picture of the author mdmarketingexpert
    personally i hate paypal had money frozen in account for more than 8 months. for apparently no reason. i was just making to much money to fast. you will never get a logical straight answer from them
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    • Profile picture of the author bacolod
      I think overall, paypal is still safe. There are some scary stories about paypal but it is a very small percent of users. If you follow the rules and protect your account then I think you're ok
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  • Profile picture of the author grandstar
    You can try alertpay or 2checkout.

    One benefit of 2CO is that buyers can decide to pay in paypal opening up access to only those that have paypal accounts. Clickbank too has this feature.

    2CO is nondisciminating like Clickbank or Paypal allowing people from all over the world to make payment.

    2CO provides the best of many worlds.
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    • Profile picture of the author claywalsh
      thanks - I do have an alertpay account but seriously who uses alertpay?

      Accepting paypal payments is crucial these days
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  • Profile picture of the author DogScout
    Like any financial institution, in transactions totaling over $5k with a single client in 30 days, that financial institution is REQUIRED (per money laundering laws in the US), to 'personally know' that client. Personally know can mean completely vetted by indisputable IDs; however, copies of IDs are hard to completely verify, hence their 'interesting' red flags that can mean further IDing, account freezing while they instigate a federal inquiry and other things that your LOCAL bank will not need to resort to.

    Therefore, as intimated by the above, using a merchant account from your local bank, (they all have on-line merchant accounts available now), is by far the best option to have IN ADDITION to a way to pay by PP. (Many online bank merchant accounts actually allow payment through their merchant accounts by PP and so bypass any of those worries of complying with federal laws as it becomes a financial institution to financial institution transaction, (they do 'know' each other), and then your bank who DOES know you personally pays you... all much smoother.
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    • Profile picture of the author Bill Farnham
      Originally Posted by tpw View Post

      You should only fear PayPal if you are doing risky things.
      Like selling an antique violin?

      PayPal Tells A Buyer To Destroy A $2,500 Antique Violin Instead Of Returning It For A Refund

      Unbelievable...

      ~Bill
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    • Profile picture of the author claywalsh
      Originally Posted by DogScout View Post

      Like any financial institution, in transactions totaling over $5k with a single client in 30 days, that financial institution is REQUIRED (per money laundering laws in the US), to 'personally know' that client.

      very interesting information thank you
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  • Profile picture of the author RTO
    Paypal has become such a pain, but I find it understandable. It's obvious that they bear quite huge risks and apparently the best way out to them is to rather err on the side of caution. Heck I'd do same if it was me. I used to hate them for all of their harsh and rash style, but think they are only trying to protect their business as well as users.
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  • Profile picture of the author Ronak Shah
    See unless you're using a unverified account which does not verify the legitimacy of your account, you're sure going to have problems. You also need to verify your credit cards on your new PayPal account and if you've LLC it would be good for you. All in all, if you're using it for a specific purpose that clearly states what you're up to, is lawfully correct and there is nothing fishy you won't need to worry.

    Using 2 accounts from the same IP is not a problem as long as both the accounts are verified with your identity, all financial dealings are transparent and legal.
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  • Profile picture of the author xtrapunch
    Does PayPal allow you to open a new account with same name and identity after closing an existing account? Can you have multiple accounts with PayPal?

    I had a PayPal account closed (not just limited) a few days ago, but I got it back after several emails.

    UPDATE: Just did some search about number of PayPal accounts that a person can have.

    PayPal allows members to have one Personal account and one Premier or Business account. However, each PayPal account must contain unique email addresses and financial information. You may upgrade your account at any time.
    https://www.paypal.com/cgi-bin/websc...tTypes-outside
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  • Profile picture of the author supershoesclub
    I must say two paypal accounts from same Ip address will increase the risk rate.Once one of them is limited with complaint,Paypal will limite both of them due to safety problem.But if it is only a low level limitation,you can just send the relevant documents to paypla to recover the account within 1-2 days. So it is no problem,But if it is high level limitation because of big Violation of paypal rules, both of the account will be permanent limited.and you will only get the rest money in paypal after 6 months. So before you accept the payment,you should estimate the safety of the paypal account firstly.
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  • Profile picture of the author Peru101
    We've all heard the horror stories about accounts frozen, but with PayPal branded all over the place as the trusted way to pay, it's almost a crime not to have a PP button on your site. At least they're getting better with customer service. Their number is on the site now and not so hard to find. So in the meantime we just gotta play by their rules . . . Although I'm starting to wonder if they're taking after Google?
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