Anyone doing offline marketing via SMS? A question for you...

34 replies
Hello,

Having got my feet wet with the offline Cash Cow thing, I'm looking forward to the best year I've ever had financially.

One thing that came up a few times in that thread was using SMS to market instead of e-mails. Now, being the only person on the planet (apart from my wife) who doesn't have a mobile phone (gasp!), I know diddley squat about SMS, and so didn't give it much thought.

However, being an inquisitive chap, I started doing some reading, and came across some companies offering SMS services. These seem to be exactly what I need, and don't seem to need me to know too much about SMS

However, one thing that concerns me is the very restrictive limit on the message length. With e-mail, you basically have as much space as you want, and can add seasonal info, useful tips, discount coupons, friendly greetings, links, unsubscribe links, etc, etc.

How on earth do you cram all of that into 160 characters? Obviously you don't, but what do you include that's going to work?

For example, how can you make the text message worth reading, unless it includes a money-off code or free gift code? With e-mail marketing, I was expecting to use other methods to keep them subscribed, so I'd only need to use offers that cost the business owner cash every now and then.

Any advice? I'd love to dive into this arena, but am unsure how well it would work.

Thanks in advance
#marketing #offline #question #sms
  • Profile picture of the author MrYossu
    Even if they've asked for them? I'm not talking about unsolicited texts.

    As I said, I don't even have a mobile phone, so I have no experience of this, I'm just going off the buzz that was around the idea when it came up in the Cash Cow thread.

    Thanks for the reply.
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    • Profile picture of the author Neil Morgan
      There are issues surrounding SMS marketing such as strict regulation and the fact many people have to pay to receive text messages as well as to send them.

      That said, if you want to know how you can market in 160 characters or less, check out Twitter - the message limit is 140 characters and you'll find many marketers on there.

      Cheers,

      Neil
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      • Profile picture of the author jan roos
        It would also be hard to build a relationship with your list via sms because of the limit space.

        Also, a lot of people including myself will get annoyed after a while when someone markets to them via sms. A little too intrusive I think but then again sms marketing is still very new and very sensitive but I'm sure marketers will figure out how to effectively use it and it will be big.

        just my 2 cents, oh and congrats on getting your feet wet with the offline thing. Exciting isn't it?

        Cheers
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        • Profile picture of the author MrYossu
          Originally Posted by jan roos View Post

          It would also be hard to build a relationship with your list via sms because of the limit space.

          Also, a lot of people including myself will get annoyed after a while when someone markets to them via sms. A little too intrusive I think but then again sms marketing is still very new and very sensitive but I'm sure marketers will figure out how to effectively use it and it will be big.
          Why is it any more intrusive than e-mail marketing? I know your mobile is right in your pocket, whereas your e-mail comes in on your PC which is more likely to be on your desk, but either way, someone is sending you a message. What's the difference?

          Originally Posted by jan roos View Post

          just my 2 cents, oh and congrats on getting your feet wet with the offline thing. Exciting isn't it?

          Cheers
          Yup, very! I've only just started and I've made more in two weeks than I made in the whole of last year! I haven't really even done a great deal yet. Now I've got the initial excitement of seeing it work, I can overcome my fear and hatred of approaching people I don't know.

          Ta ra
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          • Profile picture of the author jan roos
            Well, if i'm talking a nap or having dinner and my phone goes off with some marketing message. I think i'll unsubscribe right there.

            On the other hand if I get an email, I can go to my inbox when I am ready and decide if I want to read it or not. Not sure if any of you have been receiving voicemails on your phones from internet marketers but I have gotten quite a few of them and it's very annoying to say the least.

            Again, I think sms marketing will be huge if you get the right audience, maybe younger people.

            Cheers
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  • Profile picture of the author MrYossu
    OK, good point there. Worth thinking about.

    I know a local grocery shop who does SMS marketing. He sends weekly texts with special offers. Seems to go down well with the customers.

    I guess it's worth exploring further and trying each market to see how it goes.

    Ta ra
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  • Now sms marketing is Big very Big as everyone knows and to use it for internet marketers is phenomenal.

    It works I have tested it a bit and it pays quite well

    So I say if you want to do sms for your marketing go do it. But do I small test
    first to see if your offer converts first then if it does great go for it. But test first

    I wish you the very best.
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    • Profile picture of the author MrYossu
      Originally Posted by dotcomsecretsonline View Post

      Now sms marketing is Big very Big as everyone knows and to use it for internet marketers is phenomenal.

      It works I have tested it a bit and it pays quite well

      So I say if you want to do sms for your marketing go do it. But do I small test
      first to see if your offer converts first then if it does great go for it. But test first

      I wish you the very best.
      Care to share any secrets? My original question still remains, of how to cram the info into such a small space. I'm too used to e-mails, where you can use as many words as you like.

      How do you make your texts/offers compelling in only 160 characters?

      Ta ra
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      • Profile picture of the author mojoisland
        I want to clear a few things up here. First off SMS or Mobile Marketing is Opt-in. You have a marketing method, say for example a table tent at a local eatery. On the table tent it says something like:
        "Join our VIP club and get 10% off your next meal with us. Simply text "VIPEATS" to 78569 to receive your Confirmation and Discount Coupon."
        So the person sitting there says "Hey that's a good deal and they go ahead and join. Immediatly after texting they receive a response asking them to confirm that they have signed up for the VIPEATS club, he sends a text back to confirm and then another text comes Saying "Congratulations and welcome to the Club. Here is your 10% off coupon. Please show it to your Server"
        So that person saw an add with an incentive attached to it to join a list, he took action and double confirmed he wanted to join. On every text he gets there is also removal instructions at the end of the text. Stating simply to text "STOP" to be removed at any time.
        So the person uses his coupon get's 10% off and leaves happy. A couple of days later he get's another text letting him now about another discount or special event to entice him to return to the business and be a repeat customer. Again he has the option to be removed from the list with each email.
        If done right and not abused i.e. a new text every 10 mins for example. You can build a loyal list of customers or contacts or perspective clients etc... And none of them where spammed and they can all get off the list at anytime. The regulatory laws in the U.S. are very strick and for good reson.
        Sms Mobile Marketing has been grwoing every year since it's introduction into the market. The industry projections thru 2012 are for exponential growth. Right now there are more cell phone users than people with computers.
        Another added benefit of some Mobile Marketing plans out there is the added bonus of the message scheduler. You can set up text message campaigns in advance of up to 2 years. Every message can be delivered not only on a specific date but at a specific time. In another post a Warrior mentioned how he would not be happy getting a marketing text at 3AM. No worriesd about that anymore.
        Go back to the eatery example. Now that business woner can send out a message blast to her list at 4:15Pm on a Friday with a special Happy Hour Discount Coupon for that day. People get the message and The Bar business that Friday sees a considerable increase in business.
        Any bsuiness can benefit from Mobile Marketing. In time more people will understand it's capabilities and potential, and more business owners and savy Offline Marketers will use Mobile Marketing as a low cost, cutting edge way of building new customers and clients and retaining existing ones!
        Ok I am going to get off the soap box now.

        Cheers!
        Robert
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        • Profile picture of the author Jagged
          Good points MoJo,

          There are 4x the amount of cell phones in the USA than computers...thats a huge market to ignore!

          Like Mojo stated, I honestly can not think of any business who would not benefit from integrating SMS/ mobile marketing into their marketing plans.
          It's a very powerful marketing tool...one that is still basically in it's infancy here in the USA....it's widely use and accepted overseas...

          It would be well worth your time to study up on mobile marketing..heres some free material that will help:

          a free pdf on "best practices" for mobile marketing:
          http://www.mobilemarketingwatch.com/...tpractices.pdf

          a free pdf on how to go mobile:
          http://www.infonu.com/downloads/HowToGoMobile.pdf

          Also, another thing to keep in mind is....designing "mobi" websites....another income stream to consider..

          Here are a few places where you can build FREE mobi websites (you build free, maybe 20 minutes time..charge a few hundred bucks )

          dotmobi mobile site builder#

          http://www.mobisitegalore.com

          Mobile Web Site Builder - Build a mobi site

          Hope this helps,

          Ken
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  • Profile picture of the author Jagged
    Melody, a warrior member has her own text message service which is quite good...worth looking into. Look her up for more info:
    http://www.warriorforum.com/members/melody.html

    or you can find her service here:
    MobiOptin Mobile Text Broadcast Pre-Launch Special!

    Good luck,

    Ken
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    • Profile picture of the author hotlinkz
      Originally Posted by Jagged View Post

      Melody, a warrior member has her own text message service which is quite good...worth looking into. Look her up for more info:
      WarriorForum - Internet Marketing Forums - View Profile: Melody

      or you can find her service here:
      MobiOptin Mobile Text Broadcast Pre-Launch Special!

      Good luck,

      Ken
      I've got a feeling we will be seeing a few mobi guru launches in the near future.

      Mobile marketing will definitely take off soon. Think: getting a ton of customers to a local business for a Grand Prize Drawing with a message like:

      "Get over to XYZ company in the next hour and you may win $1000!"
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      • Profile picture of the author mojoisland
        The limitation of the 160 characters can be problematic in trying to get a lot of info across even if you use short text like "c u latr" etc... The best way to get as much info across as possible is to set up a .mobi site and then have a link in the marketing text. The user clicks on the embedded link and is taken to a website that is optimized for cell phone viewing.
        .mobi is the domain extension that is used for mobile sites like .com or .net is used for normal pc sites. The .mobi site can have as much text as you want, you can have audio and or video. Plus there are future expansions and development to make mobile sites more interconnected and social.
        I use the original 160 characters as a call to action to click the link and visit the .mobi site. Much easier to do that than to squeeze in an entire offer or program update notice. Users can browse .mobi sites and get directions to locations, contact info, see pictures etc... Even the plumber mentioned above could benefit from Mobile Marketing and having a .mobi site.
        Someone is driving down the road and sees the plumbers van. On the side of the van is his company name and phone number then there is a message to text "mypipes" to 89578 for more info. The person sends the text message and gets back an immediate response to there cell phone. It thanks them for their interest and instructs them to click the link for more details. They click away and go to the plumbers .mobi site where they can see more info about his company, maybe testimonials from past clients, pictures of his waerhouse and facilities or of all the parts he stocks in his truck. He can also list estimates for different types of jobs.
        There is no single business or market that could not benefit from Mobile Marketing. Hope that helps!

        Cheers!
        Robert
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  • Profile picture of the author MrYossu
    Robert and Ken,

    Thanks a lot for the replies, you've basically confirmed what I understood when I started this thread. I'm not sure that EVERY market would be ripe for SMS, but some certainly are. Like you said, restaurants are a prime example. I'm not sure the plumber who just signed up for my e-mail marketing program would benefit so much from SMS - or would he, you tell me!

    However, I'm still left with my basic question - how do you cram the message into such a small amount of characters? Even more of a question now you've reminded me you need to add "Text STOP to 12345 to stop getting these texts" - You lose some previous characters here.

    Any comments? Thanks again
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    • Profile picture of the author Russ Reynolds
      Originally Posted by MrYossu View Post

      Robert and Ken,

      Thanks a lot for the replies, you've basically confirmed what I understood when I started this thread. I'm not sure that EVERY market would be ripe for SMS, but some certainly are. Like you said, restaurants are a prime example. I'm not sure the plumber who just signed up for my e-mail marketing program would benefit so much from SMS - or would he, you tell me!

      However, I'm still left with my basic question - how do you cram the message into such a small amount of characters? Even more of a question now you've reminded me you need to add "Text STOP to 12345 to stop getting these texts" - You lose some previous characters here.

      Any comments? Thanks again
      Good thread...one warrior gave you a good tip on this earlier in the thread. Check out Twitter and see how these people are cramming their message in.

      Another tip is to get used to the short forms (ie. u for you). It is quite common and accepted on cell phones.

      Cheers,

      Russ
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  • Profile picture of the author MrYossu
    Robert,

    Thanks for the idea. I had vaguely thought about a .mobi site, but never thought it through. Your idea is brilliant!

    Ta ra
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  • Profile picture of the author artwebster
    If you really want to piss a mobile owner off, send multi-page SMSs. The limit is 160 characters per page - there is no limit to how many pages you can send.

    SMS marketing is just starting in Spain but has already convinced me that I really don't need a mobile phone any more. There have been several motor accidents caused by drivers reading SMS messages while on the move and one famous case in UK where a member of the House of Lords actually answered an SMS while driving.
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    • Profile picture of the author mojoisland
      When driving everyone should use there cell phones responsibly. I get text messages from friends and family all the time, which would be no different than receiving a marketing text that you signed up to receive.

      I would be no more likely to talk on my cell phone while driving than I would read a text message. Where I am it is against the law to use your cell phone while driving. That's why everyone here has bluetooth ear pieces or have there cell's set up thru their audio system in their car.

      Additionally responsible Mobile Marketers will craft marketing campaigns that keep there members subscribed and do as little as possible to annoy or iritate them. Think about f you message someone at 3:45Am they are going ot be pissed and unsubscribe. If someone gets a marketing message from you every 10 mins they are going to unsubscribe. If your messages do not offer value, whether it is in the form of a discount or an update of new info or a special for VIP members they are eventually going to unsubscribe.

      Thanks,
      Robert
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      • Profile picture of the author Richard Tunnah
        I spoke to a london marketing company that specializes in sms marketing to businesses. However they charge a substantial fee to set everything up and that plus their smallest test would have run to 5 figures so I decided that I'd too use my marketing budget elsewhere.

        Rich
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        • Profile picture of the author mojoisland
          Richard,
          Although our service does not cover international as of yet, I think you will see that there will be many affordable options out there for small businesses that are looking to use Mobile marketing. Our platform will not cost anywhere near what your London company quoted you. But again we only cover U.S. cell phone services.

          Cheers!
          Robert
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        • Profile picture of the author MrYossu
          Originally Posted by Richard Tunnah View Post

          I spoke to a london marketing company that specializes in sms marketing to businesses. However they charge a substantial fee to set everything up and that plus their smallest test would have run to 5 figures so I decided that I'd too use my marketing budget elsewhere.

          Rich
          Having spent some time investigating this recently, I found four companies that may be of interest to you. I must state that I have NO experience of any of them, I found them whilst searching the web. I read the terms, and checked the technical side of things, and these four were the ones that I noted down for further investigation when I get to the stage of implementing the idea.

          Send Bulk SMS Marketing, Email to SMS, SMS Gateway, UK Business SMS (0845 009 3180) allows you to send and receive text messages. They have a programming interface, so you can send from the server if you are capable of writing code. Cost is max 8p per text. They also have an e-mail to text service, which might be easier as it wouldn't require much coding (you just send your message to telephonenumber@txtlocal.co.uk), but the costs can be higher depending on length of text. There was a promo code of UKBF available last October, might be worth trying to see if it's still valid as it gives 30 free texts when you sign up.

          Business & Corporate SMS Text Message, Send SMS From PC To Mobile Online, Gateway API Software Service Provider, Two Way Web SMS Messaging (0207 224 433) seem to be very similar, although I couldn't see any comment about length of text message.

          Send SMS, SMS API, Email SMS and SMS Voice online with Esendex (0845 356 5758) are another, although slightly more expensive.

          SMS Text Messaging Services Provider (0208 819 5034) are another, although slightly cheaper!

          Hope this helps.
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          • Profile picture of the author Richard Tunnah
            Originally Posted by MrYossu View Post

            Having spent some time investigating this recently, I found four companies that may be of interest to you. I must state that I have NO experience of any of them, I found them whilst searching the web. I read the terms, and checked the technical side of things, and these four were the ones that I noted down for further investigation when I get to the stage of implementing the idea.

            Send Bulk SMS Marketing, Email to SMS, SMS Gateway, UK Business SMS (0845 009 3180) allows you to send and receive text messages. They have a programming interface, so you can send from the server if you are capable of writing code. Cost is max 8p per text. They also have an e-mail to text service, which might be easier as it wouldn't require much coding (you just send your message to telephonenumber@txtlocal.co.uk), but the costs can be higher depending on length of text. There was a promo code of UKBF available last October, might be worth trying to see if it's still valid as it gives 30 free texts when you sign up.

            Business & Corporate SMS Text Message, Send SMS From PC To Mobile Online, Gateway API Software Service Provider, Two Way Web SMS Messaging (0207 224 433) seem to be very similar, although I couldn't see any comment about length of text message.

            Send SMS, SMS API, Email SMS and SMS Voice online with Esendex (0845 356 5758) are another, although slightly more expensive.

            SMS Text Messaging Services Provider (0208 819 5034) are another, although slightly cheaper!

            Hope this helps.
            Thanks mate. However who I looked at provided the mobile numbers of businesses. I guess their may be a business list rental company that includes mobiles but I haven't found one that automatically includes this info yet.
            The cost to break it down of using the company I found was 13p per text with a minimum 'run' of 1,000.

            Rich
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            • Profile picture of the author MrYossu
              Originally Posted by Richard Tunnah View Post

              Thanks mate. However who I looked at provided the mobile numbers of businesses. I guess their may be a business list rental company that includes mobiles but I haven't found one that automatically includes this info yet.
              The cost to break it down of using the company I found was 13p per text with a minimum 'run' of 1,000.

              Rich
              Sorry misunderstood. I didn't realise you were looking for a list as well, I thought you were just looking for a company who would do the technical bits of sending the messages.

              I'm assuming that messages are only going to be sent to people who sign up. I reckon that sending them to a rented list would be a bad way to do it. Unsolicited SMSes are probably even less welcome that unsolicited e-mails.

              Ta ra
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  • Profile picture of the author Samuel Lee
    Neil makes a good point, and many people may have to pay to receive text messages with information so their may be a charge to them whether or not they wish to receive the information. But twitter is a very good alternative to texting and is similar in some respects. If you are currently specializing in selling your products to people in 160 characters or less, on twitter the message limit is 140 characters and best of all you can get you link to your webpage, then use tiny url to put it in your tweets. It not the best practice to put this in everyone of your tweets but, occassionally it works wonders! Hope this helps!
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    • Profile picture of the author TimCastleman
      You could do it like an adwords ad.

      Headline, follow up sentence, and then website.

      Or you could send them a text letting them know a sale is going on at XYZ store.

      Just a couple of ideas.

      Tim
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      • Profile picture of the author MrYossu
        Originally Posted by TimCastleman View Post

        You could do it like an adwords ad.

        Headline, follow up sentence, and then website.
        Brilliant! Why reinvent the wheel? AdWords has been studied extensively, so learn form that and send them to a .mobi site.

        Thanks for that.
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        • Profile picture of the author AndrewCavanagh
          Mobile marketing is going to become huge in the next few years and you should also expect there will be all kinds of legislation introduced to restrict its use.

          More people have cell phones in the world than have personal computers.

          You do have to tread very carefully with this kind of marketing.

          You want to be sending genuinely useful information, gifts, incentives etc.

          And you should really have permission to do this kind of marketing to someone...they should be expecting your messages.

          Kindest regards,
          Andrew Cavanagh
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    • Profile picture of the author mojoisland
      Yes Twitter is great, but everything you can do with Twitter you can do with Mobile Marketing. Your text message can have a link to a webpage or mobile optimized .mobi page. You can use tinyurl or any other masking or redirection link. The difference is that not everyone is sitting by their computer all the time. Almost everyone has their cell phone with them all the time.
      With Twitter you can only reach those people who are also Twitting while you are. So in the middle of the day you may be missing out on everyone who has J.O.B> and get be twittering away the afternoon. But if you have a happy opti-in list then you can send everyone on the list a message exactly when you want them to get it!
      Lastly as I have stated in other posts, most people have the unlimited text option on their phones that they are already paying for. If someone who is paying per message signs up for your list they may or may not see the value in getting the messages. But for most it won't cost them anything extra and if done right they will find value in the mesages or in the info that the messages directs them to.

      Cheers!
      Robert
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  • Profile picture of the author Andrew Milburn
    Hi,

    I have seen sms marketing work here in the UK in the entertainment industry.

    For example a bar or club can build up a list of mobile phone numbers - every 18+ has at least one mobile.

    Then on a quiet night they can text the list and say half price drinks at the hot club, just show bar staff this message.

    Simple but works.

    AndyUk
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  • Profile picture of the author Kyle Tully
    Originally Posted by MrYossu View Post

    using SMS to market
    I can picture it now...

    "LOL u on da net? wnt a wbst? cal me bk"
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