Paypal limitation, need help!

by sprnm

Posted: 12 years ago 21 replies

INTERNET MARKETING

Hello warriors!

I wrote an ebook, and I am selling it on the internet. I have no business or company for that.

I made a premire account (not business) in PAYPAL, and started to selling it.
But one day, my account has been limited.

They wanted my supplier's informations, shipping informations and invoices about payments.
This is a digital file, customers can download it, so there is no supplier, and there is no shipping.
I do not make any invoices.. That's why I made premiere account and not a business account.

I sent an email to the support few days ago, but I still have no answer. I have big amount of money there.
I do not know what to do.. I read many articles about limitations for 180 days...

So I need someone, who help me solving this! If the limtation is solved, I pay for that service for anyone.

Or is there any team, or company which deal with that? I mean they are solving paypal problems?

My 2nd question: Is there any way to sell my ebook if its not working? (There is no business or company) If anybody has an idea, please share! Credit/debit card payment accepting is important.

You can send me letters private, but I cant answer.
or: bzstales @ live . com

Thank you very much WARRIORS! Sorry for my english

SPRNM.

#limitation #paypal

Trevor 12 years ago

I don't really know how to help you except for telling you to try contacting them once more or calling them and see what happens.
- Thanks
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sandhi 12 years ago

hi sprnm,
I get the same problem with you a few months ago, my account is limited for 180 days .. I do the same with you, send emails, make contact with the paypal, but no results ..
I just have to wait for 180 days to be able to withdraw my money ..
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CyberAlien 12 years ago

Have you tried to actually call and talk with them on the phone?
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- 1 reply
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- Diice 12 years ago
  
  Originally Posted by Chase Watts
  
  Have you tried to actually call and talk with them on the phone?
  
  Agreed, its the only way to get a quick answer.
  Everyone sends email nowadays, just pick up the phone and you will get an answer.
  
  -Michael
  
  Thanks
  
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StevenJones 12 years ago

When my account was limited, all I need to do was sending an email with the issue and if they could speed up the process of the investigation. That's basically what the limit is for, investigation in your business affairs. Are you earning the money legally and so on..

The day after that email I called them up and this very kind person fixed it immediately for me. He explained me what I just told you above.

Just send an email or call them and your issue will be resolved in no-time!
- Thanks
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sprnm 12 years ago

thanks.. I hope they solve it.. If not, should I send more emails? :S

Do you have any tips, to sell my ebook? I need a payment system, which do not ask me business things.. However I need a credit card accepting system. Any idea?
- Thanks
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George Wright 12 years ago

Call PayPal. Listen very carefully. They will tell you what to do. Do it.

You say you "have no business." You do. You are selling an ebook.

Ask them what to do. When they tell you, post it here. Then someone may be able to suggest "how" to do it.

When you call, be polite, take notes listing names, departments and instructions.

George Wright
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edwinms 12 years ago

hello guys i read this and my question is :

is there any tips so we can't ever get limitation when doing our business selling ebook?
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sprnm 12 years ago

Okay, they sent me a reply for my email... They limited me for 180 days...

I called them yesterday, but they said that I need to send them an email.

Any suggestion? I would call them, but what should I say? Please help me
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sprnm 12 years ago

Is it possible to solve this problem? Or I have to wait 180 days for my money?:S
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sprnm 12 years ago

My english is not too good.. If anybody could call them, and solve the problem I would pay a few hundred dollars.. Only if my paypal works again.
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Tom Reed 12 years ago

The PayPal security dept will not accept calls so email is your only option.

Based on experience, I would plan on waiting 180 days to see your money. My suggestion is to NOT use PayPal as your primary merchant account ever.

By getting a "real" merchant account, and using PayPal as an offered payment "alternative", you will sell more stuff and not have all the hassles that come with PayPal.
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sprnm 12 years ago

thanks guys! Any tips for making "real" merchant account online? I am from hungary.
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- RedHat39 12 years ago
  
  Originally Posted by sprnm
  
  thanks guys! Any tips for making "real" merchant account online? I am from hungary.
  
  If the ebook is selling that good why not pay the $49 and sell it on Clickbank? Let Clickbank deal with Paypal for you.
  
  Thanks
  
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prettysavvy 12 years ago

You could probably use Worldpay as an alternative online payment processor. Check it out.
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sprnm 12 years ago

So, If i use clickbank for selling my ebook and withdraw my money in paypal, then paypal will not limit me?
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- 1 reply
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- RedHat39 12 years ago
  
  Originally Posted by sprnm
  
  So, If i use clickbank for selling my ebook and withdraw my money in paypal, then paypal will not limit me?
  
  Nope, Clickbank either sends you a physical check to cash or a direct deposit to a bank account. They just act as the middleman for Paypal payments so you don't have to deal with Paypal at all. Clickbank will never get a limitation notice from Paypal.
  
  Thanks
  
  1 reply
  
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  FredJones 12 years ago
  
  This is the interestting thing and I have thought about it a number of times before also. Why is this?
  
  Originally Posted by RedHat39
  
  Clickbank will never get a limitation notice from Paypal.
  
  Thanks
  
  1 reply
  
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  RedHat39 12 years ago
  
  Originally Posted by FredJones
  
  This is the interestting thing and I have thought about it a number of times before also. Why is this?
  
  It's because Clickbank has a proven track record of satisfying customer complaints and processing refunds without question. Also Paypal knows that at anytime Clickbank could have a HUGE rush of sales and doesn't penalize them for it.
  
  Individuals on the other hand are subjected to both scrutinies - Paypal doesn't know your track record for dealing with dissatisfied customers and if you all of a sudden get a huge rush in sales they are likely to flag your account for limitations until they can verify all of your sales are legit and legal.
  
  But now this is not just limited to Paypal ANY online payment processor I don't care who it is will act just as Paypal does if they suspect you're up to something fishy.
  
  Thanks
  
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Eduard Stinga 12 years ago

I don't get it why people are always complaining about PayPal.

I've had my account limited at one point - they asked for some documents, I sent them, voila, problem solved! And when I had other problems, I just called them, it's so much easier.
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sprnm 12 years ago

Okay, I registered in clickbank, i am waiting for verifying my product. I hope there will be no more problem.

Furthermore, I would suggest a webpage for you people: solidtrustpay.com
I have registered there too, looks really good.
- Thanks
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