GoDaddy - no refund

by Soprano

Posted: 12 years ago 15 replies

INTERNET MARKETING

2 days a go i bought a domain from godaddy auctions with " buynow" option. after a couple of hours i realized that the name i bought is not the one i wanted to buy ( its one letter difference ) . so i payed 600 euros for this domain name ..i took i ticket and.. waited more then a day and nothing.
i finally decided to call them after 1 day. they made me hold almost 14 min to tell me that they wont be refund my money.
After all this i must wait until 13 feb so the name i payed to be mine.
So i'm asking you guys:
Any of you been in situation like this before? is that legal ? i live in Belgium and here is a law that it sais: " All the goods purchased by distance, online, can be returned and refunded without no reason , in 14 days starting the day you receive them " ..

#godaddy #refund

Alexa Smith

Banned 12 years ago

Originally Posted by Soprano

i live in Belgium and here is a law that it sais: " All the goods purchased by distance, online, can be returned and refunded without no reason , in 14 days starting the day you receive them " ..

Does this law apply to something you buy in an auction, online? :confused:

Thanks
2 replies

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Jill Carpenter 12 years ago

How can Belgium enforce their laws on the US?

Perhaps you should have your government just block out the godaddy site all together then since it does not follow your laws.

Anyway, I think the bigger lesson here is to be more careful when making this type of purchase.

And perhaps you should just flip it and put it back up for auction if you are looking to get your money back.
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- Lucian Lada 12 years ago
  
  Originally Posted by Jill Carpenter
  
  How can Belgium enforce their laws on the US?
  
  Exactly. Since when a country can pass a law that can <insert law relevant term, here for a law ruling over another law>?
  
  Thanks
  
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- Taniwha 12 years ago
  
  Originally Posted by Jill Carpenter
  
  How can Belgium enforce their laws on the US?
  
  How can the US enforce their laws on the rest of the world?
  
  Thanks
  
  2 replies
  
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  Jon Patrick 12 years ago
  
  Originally Posted by Taniwha
  
  How can the US enforce their laws on the rest of the world?
  
  I'm not sure if you're making a broad political statement or speaking to this specific situation. If it's the latter, then the explanation is simple. A seller in America is not subject to Belgian laws just because the buyer is located in Belgium. US laws would govern that transaction with regard to the seller's responsibilities.
  
  OP, it's possible that you would have no recourse even if this all happened in Belgium and was subject to Belgian laws. The concept of buying goods from a distance may not apply here, since you're talking about digital property on the internet and not a jacket you bought online and had shipped to you.
  
  Thanks
  
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  Black Hat Cat Banned 12 years ago
  
  Originally Posted by Taniwha
  
  How can the US enforce their laws on the rest of the world?
  
  It doesn't. Any other questions?
  
  [ 1 ] Thanks
  
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Soprano 12 years ago

Originally Posted by Alexa Smith

Does this law apply to something you buy in an auction, online? :confused:

i haven't found that yet..
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- 1 reply
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- Alexa Smith Banned 12 years ago
  
  Originally Posted by Soprano
  
  Originally Posted by Alexa Smith
  
  Does this law apply to something you buy in an auction, online? :confused:
  
  i haven't found that yet..
  
  I was asking kind of ironically. Sorry, not the cleverest of things to do.
  
  I'm not a lawyer, but I think you'll find that that Belgian law no relevance at all here. You bought something in another country and not even from GoDaddy itself. My sympathies on an unfortunate error, but it does seem implausible in the extreme that this situation is a legally remediable one.
  
  Thanks
  
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Joseph G Spiteri 12 years ago

something like this has never happened to me on higher priced items i tend to be a little more careful when buying but i understand your frustration.
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Nicola Lane

12 years ago

Unfortunately you didn't buy it in Belgium - you actually bought it in America - so you have to look at American laws for guidance - and look at the terms and conditions of sale from the Godaddy auction place.

Thanks
1 reply

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Soprano

12 years ago

Originally Posted by Nicola Lane

i did but its so so much to read..this morning they send me this e-mail:

" As a Buyer, You are obligated to complete the transaction if You purchase the domain name through a fixed price, Buy Now format or if You are the highest bidder at the end of an auction and Your bid meets or exceeds the minimum bid or reserve price. Since you outbid several parties, it would not be fair to those individuals, and would go against the integrity of the auction process if you were allowed to outbid everyone, and then decide you want a refund. What you may want to do is put the domain up for sale and recoup your money back that way. "

What individuals .. i was the only bid ..

Thanks

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dv8domainsDotCom 12 years ago

I hate to say it, but even then your law might have the loophole that godaddy does not actually 'own' the domain at auction (the registrant/owner does). You would be at that individual's mercy (the one that actually did own it) as to whether they wanted to get the domain back so they can re-auction it, and they can refund you the money. Godaddy did not "sell" you this domain. They acted as an escrow-type of service to arbitrate the transfer. As such, ultimately you are not paying 'them', you are paying the individual owner of the domain 'through' them. In a sense, the person paying Godaddy's share is the previous owner of the domain (Godaddy charges the seller of the domain some certain percentage of the take, I believe). Realistically, it is hard to fault Godaddy for basically performing the same service as eBay does (for example), but for domains. You couldn't demand a refund from eBay just because you bought the wrong item, I'm afraid. You're at the mercy of the seller, just as in this case.
I hope you're able to work something out, at any rate.
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RodMacb 12 years ago

I believe that GoDaddy is a Canadian company but I also can't see where Belgian law would apply to Canadian or USA laws.
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- Tsnyder 12 years ago
  
  Originally Posted by RodMacb
  
  I believe that GoDaddy is a Canadian company but I also can't see where Belgian law would apply to Canadian or USA laws.
  
  Unless something has changed significantly I don't think so.
  
  Go Daddy has always been located in Arizona. They have a
  large customer service facility in my city in the Midwest.
  
  Thanks
  
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sbucciarel Banned 12 years ago

Godaddy is one of the few, if not the only registrar that gives refunds if you buy the domain from them. Bidding on an auction is not buying the domain from them. It's bidding on someone else's domains and most auctions that I know of clearly state that your bid is the same thing as a contract. It is binding.

Bid on domains you really want.
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GoDaddy - no refund

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