Help desk woes
Boy, do I hate using help desks!
Here's an example. I have been unable to post in the Warrior Forum article section even though I have done so in the past.
When I went to the Warrior Support Forum to ask about this, I was asked to register. It takes about half an hour for the confirmation email to arrive, and during this time I start to forget some of the details of what I need to ask about.
It turns out, though, that when the confirmation email arrives and I click on it, I am told, "invalid or expired hash." I have no idea what this means other than that this is not working.
I try every idea I can think of to try to get around this and am told, "The user account is disabled."
Please note that I'm not a stupid newbie. I've been online since 1995.
If I can't successfully register for the help desk, how am I supposed to proceed? Any suggestions?
[Moderators: please feel free to delete this thread after PM-ing me a solution!]
Thanks,
Marcia Yudkin
Here's an example. I have been unable to post in the Warrior Forum article section even though I have done so in the past.
When I went to the Warrior Support Forum to ask about this, I was asked to register. It takes about half an hour for the confirmation email to arrive, and during this time I start to forget some of the details of what I need to ask about.
It turns out, though, that when the confirmation email arrives and I click on it, I am told, "invalid or expired hash." I have no idea what this means other than that this is not working.
I try every idea I can think of to try to get around this and am told, "The user account is disabled."
Please note that I'm not a stupid newbie. I've been online since 1995.
If I can't successfully register for the help desk, how am I supposed to proceed? Any suggestions?
[Moderators: please feel free to delete this thread after PM-ing me a solution!]
Thanks,
Marcia Yudkin