Need your thoughts or advice...

9 replies
So I'll just give a brief scenario of what happened to me a month or so ago, and any advice any of you can present is greatly appreciated.

I have a Google Adwords account that I was using on and off for my sites. So here's the scenario. I posted an ad up onto the account, but accidentally put the wrong URL which was a Clickbank URL I had wanted to put on a site instead.

After about an hour or so of checking my ad, I realized, "hmmm... no impressions?" and then realized the error that I had done, so I quickly removed the ad altogether. And then throughout the day, I realized the impressions to ALL of my ads stopped! I bet you know where this is going. Yup! The next day, I got the red banner of death on my Google Adwords account that I was banned!

So I emailed them and inquired on it and advised what had happen. Still banned. I called Adwords, and they said they would look into it. A couple of days later, my account was reviewed by the investigation staff who stated that I was a repeat offender (this was the first offense I had EVER had and wasn't even notified in a way of this one). I got several "scripted" looking replies. So it seemed I was banned altogether. So, I just deleted ALL of my ad campaigns from there.

I sent them a survey and advised them of the issue as well. This was before I removed all of my ad campaigns but after I was banned. I told them yadda yadda yadda, that I was basically disappointed at the way they handle bans, especially with the whole "repeat offender" violation of landing page blah blah (it wasn't even for my landing page, it was a mistake of my pasting the wrong URL even though I thought I had the right one copied.).

So here's the strange part: It appears that after I removed all of my campaigns altogether, and even though I did "Close Account", the account didn't close. Instead, the next day, I noticed the Red banner of death was GONE!! So I guess when I deleted all of my campaigns, it was gone.

Of course, the next day, I got another follow up email from someone who was still looking into my account, and of course, they too said "after further review, we cannot remove the suspension". So needless to say, I don't know where I stand with Adwords as far as Google is concerned.

Even weirder is that I then received emails that my "ad campaign has been approved"... an ad campaign that I had setup before and deleted. How is it approved, it's not even on my Dashboard??

And then I've received other emails since then talking about to improve my ads, blah blah blah for keywords and all the tech stuff they tend to send you. I haven't tried setting up an ad as I was afraid it would cause them to want to also shut down my Adsense account. So I wanted to at least make sure I got my check from them first, which thankfully, I did.

So my question to you all is this: Would you try to set up an Ad campaign or two to test it out to see if it worked? Would you contact Google and tell them that you're active again in hopes they don't ban you completely again? What do you think is the best option?

I want to try Google Adwords again as I wanted to try ads with more targeted Exact searches. However, I'm not sure if this will flag me with issues even though they sent those generic scripted emails stating my Ads were approved (to which I have no ads running).

I don't have the luxury right now of going to get a new debit card, trying to change my IP address, trying to use a different name. I want to do things by the book with them as best as possible. Is it my fault now if i try another ad that they cleared my ban even though they stated it wasn't officially clear? Your thoughts are greatly appreciated!

I've been trying Adcenter and they're not bad, but still not Adwords. Adbrite didn't pan out well for me at all... guess I don't have the right niche for it.

Thanks again in advance.
#advice #adwords #banned #thoughts
  • Profile picture of the author bobcath
    If it were me I'd just try another ad campaign and see what happens. At the moment it seems you have nothing to lose anyway. You could quote the mail they sent...I then received emails that my "ad campaign has been approved"... saying you assumed this meant you were ok to begin again. The worst that can happen is that they get back to you again, if so you apologise for misinterpreting their email as above, and start pleading innocence again.
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  • Profile picture of the author GMD
    Banned
    The problem is, you're trying to logically analyze a process that is, in itself, not very logical at all.

    Put 10 different people in your same position, and regarding their interactions with Google, you'd have 10 very different results.

    It would appear that you've landed in a place where you don't really know where you stand.

    In fact, reading your post -- twice -- I don't know where you stand either.

    You've stated that it would appear that you can log into your Adwords account and you've got some kind of control there. So why seek validation as to what you should do?

    If you don't want to risk running another campaign because, as you claim, you don't want Google to ban you (again), then you're still banned as far as I'm concerned: a self-imposed ban due to your lack of action.

    Or you can give it a shot and try it again. Why not try it again? Seriously, what do you have to lose?
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  • Profile picture of the author Genycis
    Thank you Bobcath and GMD for your thoughts on the matter. I think my biggest fear of trying them again was that since I hadn't cashed out my adsense at that time, that I would risk losing it too. The fear still sits there a bit with losing it, but at least I got the major chunk of my check out now so I would risk losing a rough average of $70-$100 a month if they decided to shut that down too just due to the Adwords. Not that I'd think that to be the issue, but Google is Google after all.

    I think I may give it another try today to see what it does... maybe start with a text campaign or two before trying some image ads that I had wanted to try, as I know they pretty much all go through manual approval.

    I guess I'll find out again. But yeah, it was very weird to me too and as you said GMD, I don't know where I stand since some emails say still suspended, and others give me the green light as if I'm already approved, coupled with the fact that my red banner of death is not on my Adwords account at all now when I log in.

    You're right... 10 different results for the same exact issue... makes no sense to me either. Thanks to you both for the advice and thoughts. I appreciate it. I'll post my outcomes on here for anyone else that may be in a similar situation. It just irritates me that they banned me for one violation but try to label me as a repeat offender when I never received any violations of any kind until this one mistake. But, that's them I suppose!

    Thanks again!
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    -- Absorbing & implementing. Need hip hop beats for your business needs? Hit me up!
    -- Posting my experiences and so forth with my own blog.
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    • Profile picture of the author GMD
      Banned
      Originally Posted by Genycis View Post

      Thank you Bobcath and GMD for your thoughts on the matter. I think my biggest fear of trying them again was that since I hadn't cashed out my adsense at that time, that I would risk losing it too. The fear still sits there a bit with losing it, but at least I got the major chunk of my check out now so I would risk losing a rough average of $70-$100 a month if they decided to shut that down too just due to the Adwords. Not that I'd think that to be the issue, but Google is Google after all.

      I think I may give it another try today to see what it does... maybe start with a text campaign or two before trying some image ads that I had wanted to try, as I know they pretty much all go through manual approval.

      I guess I'll find out again. But yeah, it was very weird to me too and as you said GMD, I don't know where I stand since some emails say still suspended, and others give me the green light as if I'm already approved, coupled with the fact that my red banner of death is not on my Adwords account at all now when I log in.

      You're right... 10 different results for the same exact issue... makes no sense to me either. Thanks to you both for the advice and thoughts. I appreciate it. I'll post my outcomes on here for anyone else that may be in a similar situation. It just irritates me that they banned me for one violation but try to label me as a repeat offender when I never received any violations of any kind until this one mistake. But, that's them I suppose!

      Thanks again!
      You are correct about Adsense and AdWords -- usually if you run afoul of one, you run the risk of losing both.

      Therefore, it's wise to protect your Adsense investment. If you're getting $70-$100 per month (and it can only go up from there if you build on that more) vs. the unknown earnings of your Adwords campaign, you're wise to be cautious.

      I think, taking all the facts and extraneous information into consideration, you might want to proceed as follows.

      1. Assume that based upon your positive responses from Google (and the fact that your account appears operational) that you're actually in good with AdWords at the moment.

      2. Building on that assumption, plan out and execute your next campaigns. Once you've penciled out your campaign, READ AND UNDERSTAND the Adwords Terms of Service:

      https://adwords.google.com/select/tsandcsfinder

      Whether you think you know it all or not, humor yourself and read every word of this with your current campaign in mind. It can't hurt and you're going to learn something new and valuable if you do anyways.

      3. Run your campaign from start to finish.

      I think, ultimately, what happened to you is that you got lucky: you got into a "left hand doesn't know what the right is doing" scenario. I think, in regards to Google, you had one person do one thing, another do another, and so on. With all that history, I think putting your fate into the hands of some Google drone will just confuse things more and muddy the waters more. Why not cease communication with them and not risk any more arbitrary actions/communications from Google.

      But...have a "Plan B" in place in the event that you do lose Google Adwords as an option later...
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  • Profile picture of the author tjcreation
    I would try setting up a campaign. I ran into almost the same situation that you did (set up the wrong ad - pulled it - got suspended) but my AdSense account is just fine. I don't think setting up a very, very "clean" trial ad campaign will cause any problems -- of course this is Google we're talking about, so you never know!
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  • Profile picture of the author tjcreation
    Oh, if you do try it, please update the thread and let us know what happens. I would be very interested to hear!
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  • Profile picture of the author Genycis
    Thanks for the further adds GMD, appreciate it as well. I was pretty fine with Adwords for the year plus that I used them on and off, and had never run into an issue. I had even tried the $0.02 image ads campaign in addition to some regular ads, and didn't have any issues either (did it as a test, didn't do half bad) But I will follow your advice as well and hopefully won't run risk of ruining my Adsense account either.

    Tjcreation, thanks for the further input. I'm glad to hear that your Adsense account is fine as well, but is your Adwords up and running again? Sad to hear that you went through similar to what I went through as well though. And yes, this is the big G so we never know, as you stated... must be nice to have a major monopoly on the search world and do as they please.

    So some other thoughts: Would it be advisable to even try image ads given their manual review requirement? Or should I stay away from them altogether? And do you think my trying ads at a much lower rate as a test (say $0.10 for example) would sorta be its own flag?

    Guess I'm also trying to figure out what I should or shouldn't try so as not to get flagged again. Thanks as always for the input! I'm getting better advice here than the fact that I contacted this site called PPCXpress.com who is supposed to help you with resolving Google issues... free consultation, I contacted them, but still haven't heard back from them. Go figure.

    Thanks again! And I will indeed put up my outcomes on here as I experience them.
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    Genycis
    -- Absorbing & implementing. Need hip hop beats for your business needs? Hit me up!
    -- Posting my experiences and so forth with my own blog.
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  • Profile picture of the author Genycis
    Just a brief update... I decided to try two campaigns with two ad groups for each and two ads in each, along with some keywords. So far, the ads state "Approved". But the proof will be when I see impressions and clicks and haven't been shut down again. I'll continue updating. Thanks again...
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    Genycis
    -- Absorbing & implementing. Need hip hop beats for your business needs? Hit me up!
    -- Posting my experiences and so forth with my own blog.
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  • Profile picture of the author Genycis
    Well, looks like the consensus is that I'm still banned... though the banner doesn't appear, neither do any impressions whatsoever, even with my bidding $3.00 a click for a niche that's roughly at $0.65 a click. Guess I can kiss anything goodbye that may relate in my needing to use Adwords to gain some clicks, traffic, and conversions.

    I guess the great thing is that I never really had the best conversions using Adwords, so maybe it's a blessing in itself that I'm banned from Adwords (though I still wish I wasn't). Thanks for the advice nonetheless. I don't know any way to really get unbanned as I've pleaded with them a couple of times already but still the same issue over and over.

    Well, it was fun while it lasted Google... guess one mistake that I corrected in less than 2 hour's time still doesn't account for anything to lift a suspension... thanks anyhow. Lol.
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    Genycis
    -- Absorbing & implementing. Need hip hop beats for your business needs? Hit me up!
    -- Posting my experiences and so forth with my own blog.
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