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Unread 6th Feb 2009, 04:54 AM   #1
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Default Can CB ban a serial refunder?

Today I am upset with one of my subscribers...

He bought a cb product from me and requested the bonus, I replied late and
ask his preferred username/password (as my bonus is access to my membership)
He replied and gave me the info.

BUT just before creating the account for him I checked my CB payment report
and saw that he has cancelled the transaction 3 days before his reply to me.

I checked my other refund statement and guess what the same guy on the list,
so he asked for refunds in couple of my last promotions.

Now I suspect him to be a serial refunder.

I emailed him told him that I won't give him the bonus as he has cancelled it,
he replied that he cancelled because of my late response, now if he was honest
he should've told me that he has cancelled it before replying with his preferred
username/password (lucky I checked again before giving him the free access!)

The other transaction he cancelled was a promo without bonus promises,
and he also cancelled it straight to clickbank.

I don't like this, and I want to ban him from buying from me or from CB...

Anyway to make CB ban this guy??

Heri

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Unread 6th Feb 2009, 05:05 AM   #2
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Default Re: Can CB ban a serial refunder?

I had a guy do this to me last year. Someone told me that I could ban his IP from my site. Not sure how this works.

Maybe somebody could set up a ip banning blacklist for these serial refunders and share it with CB vendors so that they can ban them from their sites.
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Unread 6th Feb 2009, 05:07 AM   #3
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Default Re: Can CB ban a serial refunder?

If you use DLGuard, I believe you can.

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Unread 6th Feb 2009, 05:12 AM   #4
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Default Re: Can CB ban a serial refunder?

Thanks for your reply, the best is if he can be banned by clickbank.

IP won't affect much if we sell affiliate products.

I can make it harder to refund this guy If it's my own product using paypal,
but with CB it wil be harder.

Maybe there is a way to get serial refunder banned....

Heri

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Unread 6th Feb 2009, 05:13 AM   #5
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Default Re: Can CB ban a serial refunder?

Joseph,

Yeah DLguard can ban refunder (it means we are as the product owner)

My question now is as an affiliate...

Heri

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Unread 6th Feb 2009, 05:15 AM   #6
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Default Re: Can CB ban a serial refunder?

Quote:
Originally Posted by Heri Rosyadi View Post
Maybe there is a way to get serial refunder banned....
Have you spoken to CB on this? Maybe set up some type of petition to see how many vendors would like them to action this? You could use www.PetitionOnline.com - Free Online Petition Hosting
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Unread 6th Feb 2009, 05:27 AM   #7
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Default Re: Can CB ban a serial refunder?

From the ClickBank FAQ

FAQ Returns - ClickBank

==> Customers requesting serial or repeated returns will be blocked from making further purchases.


Harvey

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Unread 6th Feb 2009, 05:32 AM   #8
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Default Re: Can CB ban a serial refunder?

It's very difficult to ban serial refunder in cb marketplace. I guess CB ban same credit card used & ip address of system used to buy the products. But the refunders will surely have different credit cards to get things on cb using different ips & refund it.

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Unread 6th Feb 2009, 05:46 AM   #9
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Default Re: Can CB ban a serial refunder?

Burtie,

I haven't contacted CB since I am not sure yet where to contact them regarding this matter.

That's why I am asking here if anyone have the same experience...

Heri

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Unread 6th Feb 2009, 06:10 AM   #10
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Default Re: Can CB ban a serial refunder?

I guess we don't have to do anything then... just let the CB ban the guy..

Heri

Quote:
Originally Posted by Harvey.Segal View Post
From the ClickBank FAQ

FAQ Returns - ClickBank

==> Customers requesting serial or repeated returns will be blocked from making further purchases.


Harvey

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Unread 6th Feb 2009, 06:12 AM   #11
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Default Re: Can CB ban a serial refunder?

Quote:
Originally Posted by Heri Rosyadi View Post
I guess we don't have to do anything then... just let the CB ban the guy..

Heri
Maybe just send them a quick email to make sure they know about this guy.
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