Clickbank Upsell Question (Pitch Plus)

11 replies
Hi,

I would like to know whether Clickbank allows the following type of upsell.

I want to give an upsell where after the user has paid, they will have to download a form or will be redirected to a page where they will have to fill out a certain form and will receive the final product after 3-4 days depending on what they filled in.

E.g: Say I provide SEO services. I ask the client to fill in URL and keyword and then will give them the final results 1 week later. (This is not what I am going to do. But just an example)

Is this allowed for a Clickbank upsell?

I tried contacting their support and they asked me to try submitting a request to see if they will actually allow it!

So they want me to spend money to see if they will allow it or not.

Have any of you sold such upsells? Or has it always to be immediately downloadable content?

Thanks.
#clickbank #pitch #question #upsell
  • Profile picture of the author CDarklock
    Originally Posted by smallbusinessguy View Post

    they will have to fill out a certain form and will receive the final product after 3-4 days depending on what they filled in.
    Clickbank requires you to have a 60-day money back guarantee. What if the buyer demands a refund after receiving the final product?

    Translation: don't make this upsell via Clickbank. Make it somewhere that you can protect yourself more effectively. You can still sell your front-end product via Clickbank.
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    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author smallbusinessguy
      Originally Posted by CDarklock View Post

      Clickbank requires you to have a 60-day money back guarantee. What if the buyer demands a refund after receiving the final product?

      Translation: don't make this upsell via Clickbank. Make it somewhere that you can protect yourself more effectively. You can still sell your front-end product via Clickbank.
      That's true!!! I kind of thought along those lines. But then if I am trying to upsell, then I mostly wont be able to do it unless I do via clickbank.

      Another thing I thought about is to charge a monthly fee and at the end of X months, give the product. But that would seem too complicated and I do not think people would appreciate that.

      The product will be in the health niche.

      Which service do you recommend for selling this?
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  • Profile picture of the author smallbusinessguy
    Another problem is paying affiliates. I will not be able to pay affiliates if I am using a normal payment processor.
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  • Profile picture of the author Harvey Segal
    Originally Posted by smallbusinessguy View Post

    Or has it always to be immediately downloadable content?
    Not necessarily

    Check out this article
    Expand Your Horizons - Sell Your Professional Services Through ClickBank

    .
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    • Profile picture of the author smallbusinessguy
      Originally Posted by Harvey Segal View Post

      What about the refund issue posed by CDarklock?

      What if they take the service (Takes 48 working hours to create it- so probably a week to deliver one single service). What if people simply ask for refund after getting the service?

      Thanks.
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      • Profile picture of the author Harvey Segal
        Originally Posted by smallbusinessguy View Post

        What if people simply ask for refund after getting the service?
        That's the risk you have to take with ClickBank.
        But maybe you can think of ways to offer further value in the future after the refund period has expired.

        .
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        • Profile picture of the author smallbusinessguy
          Originally Posted by Harvey Segal View Post

          That's the risk you have to take with ClickBank.
          But maybe you can think of ways to offer further value in the future after the refund period has expired.

          .
          I will not be taking that risk. The single upsell will take 48 hours to create (Typically spread over 5-6 days). So when we are investing so much time into the solution, we cant really take risks with refunds.

          I was thinking about using Paypal. But even Paypal does not protect digital goods. So I probably have to go with a custom payment processor for this one.
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          • Profile picture of the author CDarklock
            Originally Posted by smallbusinessguy View Post

            But even Paypal does not protect digital goods.
            PayPal will not force you to issue a refund on a digital product. If someone asks you for a refund, you can tell them "no." If they open a dispute, you can tell PayPal it's a digital product and not eligible for buyer protection, and you will win the dispute.

            If they paid with a credit card through PayPal, however, they can still do a chargeback and there's nothing you can do about that. But that's a tiny minority of PayPal purchases.
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            "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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            • Profile picture of the author smallbusinessguy
              Originally Posted by CDarklock View Post

              PayPal will not force you to issue a refund on a digital product. If someone asks you for a refund, you can tell them "no." If they open a dispute, you can tell PayPal it's a digital product and not eligible for buyer protection, and you will win the dispute.

              If they paid with a credit card through PayPal, however, they can still do a chargeback and there's nothing you can do about that. But that's a tiny minority of PayPal purchases.
              But I have seen Paypal always siding with the buyer. In fact the sellers are not eligible for any protection on digital sales. I have seen many people get scammed due to this issue. But that's mostly in the marketing niche.
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              • Profile picture of the author CDarklock
                Originally Posted by smallbusinessguy View Post

                But I have seen Paypal always siding with the buyer.
                That's because the seller doesn't tell PayPal the product is digital, since they know you don't get buyer protection for digital products and they're afraid PayPal will get them.


                But the truth is, PayPal offers no protection to ANYONE for digital products. If your product is digital, NO DISPUTE CAN BE LEGITIMATELY OPENED ON IT.
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                "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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