Online Knowledge Base...

Neil Morgan · 02-10-2009, 01:11 PM

Hi Guys

I'm looking for an online knowledge base system.

I know that most help desk systems (like Kayako) have one built-in but I'm looking for something with more functionality, such as downloads, links to PDFs, embedded video etc, decent indexing etc.

Note that I don't need the help ticket functionality because I have that already so it is just a knowledge base system I need, not a souped up help desk solution.

Any ideas?

Thanks,

Neil

02-10-2009, 01:11 PM	#1
Neil Morgan Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Lanarkshire UK Posts: 2,487 Thanks: 98 Thanked 314 Times in 223 Posts Social Networking	Online Knowledge Base... Hi Guys I'm looking for an online knowledge base system. I know that most help desk systems (like Kayako) have one built-in but I'm looking for something with more functionality, such as downloads, links to PDFs, embedded video etc, decent indexing etc. Note that I don't need the help ticket functionality because I have that already so it is just a knowledge base system I need, not a souped up help desk solution. Any ideas? Thanks, Neil
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