Whose side is PayPal on?

To me paypal sucks, they do this nonsense because there is no competition.
A company needs to stand up rival this guys.

I'll just say this; I ONLY do business with PayPal because they hold a monopoly on the market for payment processing. If I had ANY other reputable choice (Google checkout doesn't count) I would get away from PayPal as quick as possible.

Nothing is worse than needing to do finances and payroll and waking up to see PayPal screwed up my account because they don't understand my business...so annoying.

Some people are adamant that PayPal sides with the sellers on disputes involving digital items, and some are adamant that they side with the buyer.

All I know is that I am facing this situation as we speak. In my case, I'm the buyer that fell victim to false advertisement, fake screenshots, and lies from the seller.

Obviously the dispute system is abused, and that is unfortunate... I do not want to find out how to cheat the system, I just want to find out the best way to present my case to PayPal so the seller won't run off with $1000 that he stole from me.

I have an attorney available and this is someone very close to me, so his involvement would not cost me a dime... I was considering having my attorney send the seller a love letter and then using him to pursue the PayPal dispute. Would that perhaps give me the advantage in this dispute?

The seller has absolutely nothing to defend himself because, as I said before, his screenshots are fake, so he cannot prove any of the earnings or traffic that was presented in his original ad, and that alone proves this to be a scam, but unfortunately I lost a similar situation in the past with PayPal even though the seller only used 2 sentences to defend themselves while I had proof of absolutely everything.

Sometimes I wonder if PayPal just sits back and flips a coin to take a side in a website dispute.

Their own. It is that simple.

It costs them money to deal with disputes. That is why they are moving away from 'high risk' stuff. One thing I haven't seen mentioned in any threads here is the capital Paypal has to invest to act as an arbiter in disputes. Further, amongst the complaining of frozen accounts, whether legitimate or a longer standing account without negative feedback, I see comments about pp sitting on the cash to, 'make interest in a bank', but never comments concerning what a mess it is for pp's books and accounting to be switching money back and forth between outflows and inflows. It has very real impacts upon their accouting, profits, taxes, etc. Unless something has changed, I believe that when the seller issues a refund, pp also refunds the transaction fees. You understand how this can be a pain in their ass and their books if they have to do this, say 60 days, or almost one financial quarter (or even one full quarter or more), after counting those fees as profit?

They are not a 'big meanie' toying with people for sh*ts and giggles. They are looking out for their best interest.

Best of luck to you markula. That's a lot of cash to lose based upon false information. I hope it works out for you, but your situation is precisely why pp has labeled this stuff 'high risk' and is moving away from it.

Unfortunately, caveat emptor always applies ...

Paypal is on their own side, their own hype what ever you want to call it. They are a business to make money and minute your end looks funny they pull the plug simple!

It's both. People are stupid.

First of all, buyer/seller protection applies to who is allowed to FILE a dispute.

If the product is digital, nobody can file one, so nobody wins the dispute. The dispute is simply thrown away like it never happened.

Second, most vendors assume that because they are not covered by seller protection, they automatically lose any dispute.

This is true only for disputes they file. Seller protection is the right to win a dispute that you file yourself. Lacking seller protection means you cannot expect to win any dispute you file against a buyer.

However, PayPal presumes that you would not file a dispute unless you were covered.

So they don't investigate whether you're covered. Instead, they allow anyone to file a dispute at any time, and if you are not covered the other party in the dispute is expected to say so.

The average vendor doesn't do that. Instead, he goes "oh noes, I am not covered by seller protection" and lets PayPal resolve it in the customer's favour. He gets screwed because he lets himself get screwed.

If the vendor would simply respond to the dispute by saying "hey, this is a digital product and not covered under buyer protection," these disputes would disappear and the customer would get screwed every single time.

Meanwhile, the customer can still screw the vendor by always paying with his credit or debit card instead of his PayPal balance, then filing disputes with his bank instead. Since the vendor isn't the bank's customer, they don't care about him and will refund their own customer every single time.

It all evens out in the end.

PayPal doesn't protect buyers of intangible goods. The seller always wins.

If you sell on PayPal you need to understand this. You CAN NOT lose a chargeback (unless they put it on a credit card and dispute through there).

We have to work with PayPal until finding any good alternative. Actually there have no competitor and PayPal is the only Don.

There's no way to tell what Paypal will do.

I've filed a dispute that was a digital download and was unhappy with the product and won it by escalating to a claim.

If a customer files a dispute, I usually refund, by occasionally the circumstances are such that I will not refund and I escalate it to a claim and usually win.

When I escalate it to a claim, I upload "proof" of my claims.

Paypal is usually more on the buyer's side, even on digital purchases.

As a seller, if it is a digital download that is the first thing to say in response to a dispute, and that it is an improper dispute.

The second thing you say is that the buyer received the download, but if there is any issue here is the link where they can download it again. You include your link.

My legal terms often include a dispute resolution mechanism. Such as, the buyer agrees all disputes will be decided by _______. That does not include PayPal. If the buyer raises a dispute with PayPal they are in breach of contract. Why does that matter? Because if the buyer is in breach that can relieve you of certain obligations when dealing with idiots, such as providing support.

Some PayPal disputes are innocent enough and end up with an even better relationship with the buyer. Some are malicious and there is little sympathy for what happens to the buyer.

In my experience, PayPal is only looking out for PayPal, and they want to make money.

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Just understand what Buyer protection covers. It states intangible goods are not.

When you use Paypal you are bound by their Terms of Use that you agreed to by opening an account. So understand those terms and you will not have any issues.

I personally have not had a good experience with paypal. My account has been limited several times for hardly any reason. The only reason I use them is simply because everyone else does. Payment by paypal is accepted buy almost everywhere and everyone.

Paypal put me out of business about five years ago by placing my account on hold. So, I know they aren't on my side.

I had heard too many stories on PayPal, but in my case when I had a problem in transaction (being seller), I Contacted them through contact us system & they actually Call me up & help me in sorting out the issue.
Now What I suppose to say - Which side I am On?