We're in the business of being nice
You know i'll never understand how some people become successful, when all I see from them is rudeness. Has this been an effective business model for any of you? The site in my signature is about deals I list from providers, for free. And recently a provider I listed in the past decided it was a good idea to insult me etc...because he was upset he wasn't getting sales...I list these companies in a format like no one has before to try my best to help them convert. I spend my time marketing the site all to help make them money and I ask them nothing in return.(turn down all free this or that as that's not my intent) so imagine my surprise when someone decided to get rude and aggressive...I can only do what I can do, it's not my fault when offers are not appealing to the masses. Those that are, sell, it's that simple. His ad was pulled shortly after BTW ;D
Anyway this got me thinking, as a consumer and as a seller into IM one of the biggest attributes I look for when I buy things, is quality customer service.... I also find you get a lot more repeat buys when people like you, and they know they don't have to deal with some one with a ego problem or who is difficult. It's a brutally compeitive industry, and niceness is a big part of it. I don't care if you're make $10 a year or a million dollars a day, as a consumer if you're rude to me, i'm canceling my service and finding someone who knows how to be polite, no matter what. I even allow some IM'rs to spam my inbox, just because the way they word their offers in a kind and friendly way.
So if you haven't been friendly to potential/existing clients, maybe give it a go, and see if it helps converts, or do it anyway because that's the way it should be! The rich jerk stuff may work on some, but I think that approach is just asking for trouble.
Anyway this got me thinking, as a consumer and as a seller into IM one of the biggest attributes I look for when I buy things, is quality customer service.... I also find you get a lot more repeat buys when people like you, and they know they don't have to deal with some one with a ego problem or who is difficult. It's a brutally compeitive industry, and niceness is a big part of it. I don't care if you're make $10 a year or a million dollars a day, as a consumer if you're rude to me, i'm canceling my service and finding someone who knows how to be polite, no matter what. I even allow some IM'rs to spam my inbox, just because the way they word their offers in a kind and friendly way.
So if you haven't been friendly to potential/existing clients, maybe give it a go, and see if it helps converts, or do it anyway because that's the way it should be! The rich jerk stuff may work on some, but I think that approach is just asking for trouble.
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The bartender says: "We don't serve faster-than-light particles here."
...A tachyon enters a bar.
The bartender says: "We don't serve faster-than-light particles here."
...A tachyon enters a bar.
The bartender says: "We don't serve faster-than-light particles here."
...A tachyon enters a bar.
Cheers, Laurence.
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