Does ThemeStore.com have an unfair refund policy?

First... Nothing anyone here can do about it.

Second... It's BS. If they pulled that for an offer here, we'd nuke them for it in a heartbeat.

The Paypal part is probably true, as they're in India.


Paul

Their themes look a little complex. Luckily , i signed up with another themes provider. They got an excellent forums that you can ask for advice on how to edit your theme.

This is BS. It's like offering a satisfaction guarantee on a ebook, then trying to deny a refund because the product was downloaded. How is someone supposed to know if they like the product without seeing it?

Sounds like it's time for a PayPal dispute.

Customer can be dis-satified only after installing the theme. With out installing how can the customer be sure of dis-satifaction.

You can write up him a e-mail explaing your point of view with the emphasis also on the Terms of Services. In case the seller still says the same, there is always the option to file the dispute with detail explaining your point of view alongwith the details you gathered from their Terms of Services.

You can also additionally write that the Refund Terms was not also clear, as it was no where mentioned that the same will be done using Checks.

You had not paid via PayPal but the transaction was done using the PayPal as payment processor as you mentioned. But as I seen the Site they are using 2CO as the Payment Processor (2CO aslo use payPal for Transactions), if that the case, the money does not goes to their account (Seller Account) but went to 2CO. Hence the Refund as far I think is Possible with out any issues.

RBI doesn't says that you can not get Refund. Yes in India Balance is now a days not allowed to be kept in PayPal, infact it is tranfered daily (auto) to the Bank Account Linked with the PayPal, but the Seller can issue the Refund and in that case the Refund will be processed via their Credit Card Liked to the PayPal Account.

Thanks for the advice here.

I bought a theme via Paypal that when installed, looked nothing like the demo. It was a huge disappointment. They had a money back guarantee but gave me the same runaround you got when I asked for a refund.

They refused the refund. I filed a Paypal dispute and escalated it to a claim with screenshots of their refund policy on their front page. I won that one. Felt good.

Yup - at least some of us can sleep knowing we run our shows with professionalism.

I would follow sbucciarel advice. Sounds like a winner to me.

By the way elegant themes are nice but not that easy to use either.

It set me back almost a month because one client really wanted a theme from them. The support forum was helpful but they ( ones who were mods ) seemed to give basic info that would fix one thing but open something else up that was wrong so you fixed that then something else went wrong... in the end I had to get a ton of answers to fix one little thing because other things were wrong.

I believe for installing several themes from them they try to use the same control panel for every theme and some need a custom control panel.

good luck

Richard