Well this certainly sucks

Yeah, it is possible they could've been sending emails anywhere lol... Never really thought of that.

All I know is I don't play when it comes to customer service.

I learned it's the most important part of a business years ago.

before I consider promoting a product as an affiliate the first thing I do is send an email to their customer support desk.

Even if it is the greatest product in the world if they do not appreciate their customers I will not promote, which is their loss because I can send hundreds of sales a week .

Yes I agree. Obviously it should be easy to contact the vendor, and this should never happen, but it could be an honest oversite. I would get in touch with them and let them know what happened. As a vendor, I would be horrified if this happened to one of my affiliates and I would do my best to make amends.

Let me share my insight into this... There are good customers, there are bad customers, there are good vendors and there are bad vendors. Its the nature of this business and you just have to deal with it. HOWEVER!! There is a way you can protect yourself. 1st before you pick the item you want to affiliate and research it a bit... are there other vendors that sell a similar niche? There usually is.

Your next step is to email each and every one of them or contact them. Have a conversation with them. Start a dialogue. This is generally a good practice and does two things for you. One, you are making them aware that you are out there and that you like their item so much you are willing to promote it for them. This type of feedback, to me at least, is most valuable. Knowing the affiliate's thought behind the item.

The other reason its good to open a conversation with them is because if in the future you come up with something to sell maybe they will be willing to promote your services by promoting your items to their list which could very well be and most likely is much larger than yours and money as we say in the business is in the list.

Point is make it your point to get them vetted out before you start working with them.

Hope this helps

On the flip side, there are people out there that will copy and paste an angry email to the support desk of every product they have purchased within the last 3 months in an attempt to get as much cash back in their pockets as possible, regardless of whether they have the right vendor, product or even have a right to a refund.

The "I've contacted you 3 times with no reply" one is a classic.

That's one thing I always test out before promoting a product is the customer support. I would send them a message and see how fast I would get a response.

I would first test it out and send them a message first before deciding to stop promotions with them, especially if you get many sales and don't have any other issues from anyone else, just that one. It could just end up being the customer pulling your leg.

I agree with others - before promoting a product, you should buy the product for yourself and see it from the customers point of view. Also, support is a huge part of every business and vendors that ignore this are not going to stay wealthy for very long.

Having said that, getting an email saying "I've tried to contact you 3 times with no reply" could be a case of serial refunding. Either way, I wouldn't stop promoting a vendor just because of one hiccup. As long as you believe the product is good and the majority of people get decent customer service then there's nothing to worry about - the nature of this business means that sometimes things go wrong and there can be glitches Even the best products and best product vendors have technical problems sometimes.

I would definitely contact the vendor because this may have been a simple mistake or misunderstanding. Also, sometimes people are just difficult. You don't know if this guy actually contacted anyone before you or if he just knows that his request for a refund will probably go through faster if he says that. The squeakiest wheel gets the oil.

That is a problem with how W+ is currently set up. But a little odd he would suddenly switch email contacts to reach you and still think you are John.

Miscommunications when X sells but Y is paid could result from a merchant issue, an affiliate issue, or a buyer who isn't paying attention.

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