5 {{ upvoteCount | shortNum }}
5 {{ upvoteCount | shortNum }}

Well blow me down with a feather!

by Martin Avis
4 replies
This just about take the biscuit.

I sold some of my ebooks a week or so ago as a special deal for my newsletter subscribers. One of the books was a $39 one that I offered for just $10.

Lots of people bought, including one guy who emailed me teh next day with a couple of very positive comments about the book - and to point out a typo in it.

We exchanged emails and I thought no more.

Two days later I was notified by PayPal that a dispute had been raised due to non delivery.

It was from this same person, about the ebook he had commented on.

I responded to the PayPal dispute, pointing out that the customer had confirmed receipt and in fact the product was a downloadable one.

Today, PayPal have notified me that they have found against me and refunded the man's payment.

What's that all about?

If he hadn't been happy, I'd have happily refunded him on the very first day.

Some people.

Well, that's the last offer he'll receive from me.

Martin
#blow #feather
  • Profile picture of the author Ian Middleton
    Hi Martin

    Yes, that does happen sometimes. There are good folk and bad folk. He was obviously one of the latter and Paypal will very often just find in the disputer's favour even if they don't deserve it and even if it leaves you feeling frustrated at the injustice of it all.

    Best to put it down to experience and move on.

    Ian
    {{ DiscussionBoard.errors[533015].message }}
  • Profile picture of the author Roger Mayne
    Hi Martin

    Surely with the emails from this guy, you could prove to PayPal that he DID receive it? I know $10 isn't a huge amount, and not always worth spending more time on, but it's the priniciple of the thing!
    Signature

    "If you don't quit, you can't fail"
    Success will follow.

    {{ DiscussionBoard.errors[533046].message }}
    • Profile picture of the author Martin Avis
      Edited.

      Okay, I've heard back from my customer and he is even more upset over this than I am.

      It seems that PayPal decided to raise the dispute themselves, without reference to him. He was traveling at the time and because the payments he made (to me and others) came via an IP that was not his home town, they decided that the account had been compromised and so raised disputes with everyone he's bought from.

      Everyone except him.

      Being PayPal, their emails are generic and needlessly vague, so it was far from clear that they were trying to protect the vendors and not the customer.

      And because they didn't hear back from him - having failed to email him - they decided that the vendors (including me) must be suspect and so gave him his money back.

      What a funny way to run a business!
      Signature
      Martin Avis publishes Kickstart Newsletter - Subscribe free at http://kickstartnewsletter.com
      {{ DiscussionBoard.errors[533080].message }}
  • Profile picture of the author Roger Mayne
    True. By the way, Martin. Just been reading through your course. Very good.
    Signature

    "If you don't quit, you can't fail"
    Success will follow.

    {{ DiscussionBoard.errors[533179].message }}

Trending Topics