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WSOPro refunds

by Jon12345
10 replies
I've had my first ever request for a refund (sadly) for a WSO I did. In WSOPro, I find the transaction, click the refund button and then it takes me to PayPal to do the refund.

In PayPal, it has the full purchase price of the product, but when I clicked to do the refund, it showed PayPal fees are deduced so that the buyer actually gets refunded slightly less than the amount they paid.

Do you need to adjust the amount so that you refund more than they paid so essentially I pay for their PayPal fees or what?

Thanks,

Jon
#refunds #wsopro
  • Profile picture of the author tpw
    No, PayPal refunds the full amount to the buyer, then deducts the PayPal fees from your account.
    Signature
    Bill Platt, Oklahoma USA, PlattPublishing.com
    Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author princecapri
    Are you sure about that?

    I believe (nay, I am pretty sure) that the buyer gets full money. The negative sign on the Paypal fees (that you see) represents that the Paypal will refund the fees too.

    Thanks!
    Neeraj

    (P.S: On a random note, I've lived in TW for over an year, and visited there for 7+ years..!)
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  • Profile picture of the author Halcyon
    Paypal returns the full amount to the buyer and simultaneously refunds the paypal transaction fee back to your account.

    It appears as though it's a lesser amount because you're getting your fees returned at the same time.
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    • Profile picture of the author CDarklock
      Originally Posted by Halcyon View Post

      Paypal returns the full amount to the buyer and simultaneously refunds the paypal transaction fee back to your account.
      Just being nitpicky: PayPal doesn't always refund the entire transaction fee. Depending on the exact circumstances (funding source, country of origin, age of transaction), you may only get a partial refund of the transaction fee.

      That said, this has only ever happened to me once, and no matter how you slice it your customer always gets 100% of the money back.
      Signature
      "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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      • Profile picture of the author tpw
        Originally Posted by CDarklock View Post

        Just being nitpicky: PayPal doesn't always refund the entire transaction fee. Depending on the exact circumstances (funding source, country of origin, age of transaction), you may only get a partial refund of the transaction fee.

        That said, this has only ever happened to me once, and no matter how you slice it your customer always gets 100% of the money back.

        I must suck.

        Customer pays me $9.97. PayPal gets $0.29 and I get $9.68.

        Customer refunds and gets $9.97.

        $9.68 comes out of my account for customer.

        Then I pay PayPal $0.29 automatically.
        Signature
        Bill Platt, Oklahoma USA, PlattPublishing.com
        Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author loi77
    Halcyon is spot on!

    A refund is the exact reversal of someone making a purchase from you.

    When they buy from you, you receive 97.1% and PayPal 2.9% (roughly). When you issue a refund, PP makes it very easy, just click refund and PP will handle it properly.

    You return your 97.1% and PP return its 2.9%, so 100% refund to your buyer.

    So the transaction if back to square one for all parties.
    Signature

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  • Profile picture of the author Jon12345
    Just to confirm, buyer got full refund.
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    ibusinessbuzz.co.uk - Business News, Articles and forum. Come join in and chat to fellow business owners.
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  • Profile picture of the author Jon12345
    Sorry, I meant I am confirming my buyer has got the full refund.
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    ibusinessbuzz.co.uk - Business News, Articles and forum. Come join in and chat to fellow business owners.
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