Unreasonable Refund Requests
(Apologies for the rant) - I've just experienced one of the most bizarre and unreasonable refund requests. I sold a copy of my ebook to this guy, but noticed he hadn't clicked through to download the product.
Almost immediately (within 5 minutes) I had a furious email demanding a refund because he had experienced some problem en route to downloading the product. I apologized for the problems he experienced, and offered to send him through the product he downloaded (knowing all along the issue most probably arose from him not clicking through after making his payment) if he'd rather that - by no means did I refuse to refund his money, nor was I rude or aggressive, so his attitude is kind of surprising.
All of a sudden...I have a PayPal dispute opened (AFTER we had spoken). Bemused, I asked him why he opened the PayPal dispute and he was on about something to do with losing trust in the seller (!), again, despite the fact I merely asked if he would rather have the product he actually purchased merely moments prior.
Ultimately I just decided to cut my losses and refund the guy. It's strange - the way I see it, it's kind of like walking into a shop, handing over your money and leaving the goods on the counter, only to demand a refund AND file a complaint immediately.
I just can't quite get my head around this kind of attitude...have you guys ever experienced similar problems?
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