What's going on with Paypal???

Depending on where you are, there may be a local paypal phone number on their web site -

OK, here's where to find it.

At the bottom of the paypal page, there is a contact us link.

If you click that, you get to the Help Centre contact information page. On there, there is the option to "Speak to us" - which takes you to a login page for your account.

From that page, logging in to your account takes you to a screen where there are phone numbers for PayPal assistance.

Hope that helps.

Margaret

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Razorblade

15 years ago

Originally Posted by Mar

Depending on where you are, there may be a local paypal phone number on their web site -

OK, here's where to find it.

At the bottom of the paypal page, there is a contact us link.

If you click that, you get to the Help Centre contact information page. On there, there is the option to "Speak to us" - which takes you to a login page for your account.

From that page, logging in to your account takes you to a screen where there are phone numbers for PayPal assistance.

Hope that helps.

Margaret

Thanks, Margaret. I tried this but was answered by what was obviously a robot. No human to assist me.

Now I am beginning to get scared. I've read a lot of Paypal horror stories and it could be that mine is turning out to be one of them.

A lot of people said they had their accounts frozen for months. Now, this is getting scary. I hope to hear some positive stories about how they got to resolve similar issues with Paypal...

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Charles E. White 15 years ago

As Gary said I got this yesterday in my email. This was a scam..a phishing attempt...do not ever click a link in an email to go to a website that is supposely paypal. Just go to your web browser and go to PayPal that way. By the way PayPal home page always starts with https: not http:

Dear , *my paypay account email address was here

As part of our security measures, we regularly screen activity in the PayPal system. We recently contacted you after noticing an issue on your account.We requested information from you for the following reason:

We recently received a report of unauthorized credit card use associated with this account. As a precaution, we have limited access to your PayPal account in order to protect against future unauthorized transactions.

Case ID Number: PP-113-545-823

In accordance with PayPal's User Agreement, your account access will remain limited until the issue has been resolved. Unfortunately, if access to your account remains limited for an extended period of time, it may result in further limitations or eventual account closure. We encourage you to follow our verification procedure as soon as possible to help avoid this.

Click here to login and restore your account access

Once you log in, you will be provided with steps to restore your account access. We appreciate your understanding as we work to ensure account safety.

This is a final reminder to log in to PayPal as soon as possible.

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department
PayPal Email ID PP638

--------------------------------------------------------------------------------

Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your PayPal account and choose the "Help" link in the footer of any page.

PayPal Email ID PP638
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- seantanmarketing 15 years ago
  
  The fastest and quicker way to resolve the issue is give them a phone call. I also live outside of US but you can use Skype. I think the Skype call will cost you less than $3 only (depend how long you spend with them).
  
  I always use Skype to call other country because it's the most cheaper for me. I just top up $10 into my Skype account and can use very long time or phone to many people outside of my country.
  
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robertstr

15 years ago

Call them..you can normally get some good help on the phone..the email route sucks...
try to skype them ?

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James12C

15 years ago

I've had problems with PayPal in the past - not phishing - but I think it was to do with an illegitimate withdrawal by some scammy site. Anyhow - it was a pain - having to fax details, corroborating addresses etc - but I responded quickly and it was sorted within about 72 hours. You just have to work the system...... Good luck.

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Jay Moreno

15 years ago

try calling them on this number: (402) 935-7733

They are usually quick to respond if during the automated voice recognition menu selection you just say "i want to speak to a customer representative"

Unfortunately i have had to just go through a load of BS because someone used a stolen credit card to access one of my sites - worse still since it wasnt flagged immediately i was unable to take immediate measures to prevent the person gaining access to all my digital media.

And since they dont offer seller protection for digital goods i cant help but feel someone just stole $247 since i know for a fact they accessed all the media. I maybe looking at a much bigger loss if the media ends up on a P2P sharing network... which i kind of expected would happen at some point, just not immediately...

All the media is watermarked at least, but that doesnt stop people from sharing it though...

HTH

jay aka ukescuba

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WinsonYeung

15 years ago

I never heard of these before. Beware of publishing scam as well. Never open emails that is sent bu so called "paypal" because they are just spoofing site

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yanter

15 years ago

Hey me too. Paypal locked my account but it was because of illegal withdrawals is hacking so that was good but a pain to sort out

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Keith Choy

15 years ago

hi Razorblade,

I just tested and everything was ok for my Paypal account. I haven't experience such similiar case before with them. I only got 1 letter from them recently - more on asking for proof of my address.

Other than that, no major problems.

- Keith

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RayAndLisaJ

15 years ago

I don't know if your in the US or not, if so here is Paypals Toll Free # and hours
1-888-221-1161

4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday

I had many scam emails sent to me, they do an awesome job of looking JUST LIKE Paypals mail. When I talked to them they said a quick way to know if it is a spoof mail is by the who it is sent to. If it starts out "Dear Valued Customer," or something like that it is a scam!

Paypal assured me their emails ALWAYS start out with your full name.

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Keith Choy

15 years ago

Btw, a bit off-topic here but does Paypal email to its customer?

I asked as I recall only getting physical letter from them. Not email.

- Keith

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Dan C. Rinnert

15 years ago

Originally Posted by Keith Choy

Btw, a bit off-topic here but does Paypal email to its customer?

I asked as I recall only getting physical letter from them. Not email.

- Keith

Yes, they do.

But, remember that PayPal knows your name. So, they won't address an eMail to "Dear PayPal User."

Also, I don't think they ever put a login link in their eMails. I think they'll tell you to go to the website and login there.

Usually, what they send (besides confirmations of payments) is promotional materials. Maybe you can opt-out of those; I don't know. They don't send them out often enough to bother me.

I would guess that they would also eMail you if there was an actual problem with your account.

In any event, never click a login link in an eMail purportedly from PayPal. Always go directly to PayPal.com and login there.

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Keith Choy

15 years ago

Thanks Dan. I got it now.

- Keith

Originally Posted by Dan C. Rinnert

Yes, they do.

But, remember that PayPal knows your name. So, they won't address an eMail to "Dear PayPal User."

Also, I don't think they ever put a login link in their eMails. I think they'll tell you to go to the website and login there.

Usually, what they send (besides confirmations of payments) is promotional materials. Maybe you can opt-out of those; I don't know. They don't send them out often enough to bother me.

I would guess that they would also eMail you if there was an actual problem with your account.

In any event, never click a login link in an eMail purportedly from PayPal. Always go directly to PayPal.com and login there.

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Mo Goulet

15 years ago

I started using the paypal secure key system and it's simple but effective.

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jayden.fellze

15 years ago

I think you should contact them directly through their customer service, I haben't ecperience that kind of problem yet. But you have to deal with it, Paypal is really a great help for us especially on our online business.

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ArthurRose

Banned 15 years ago

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John Sullivan 15 years ago

I have had several emails that are supposed to be from PayPal but they are just trying to get details of your account be careful.

John
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Jayden0

Banned 15 years ago

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Razorblade 15 years ago

Thank you, warriors, for your replies!

I was able to talk to them via Skype and was told they'll review my case and would email me the result in 24-48 hours.

I hope everything turns out fine.
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- bt 15 years ago
  
  I havn't had any problems with paypal so far and i have been with them for about 5 years. There is a website called paypalsucks dot com that lists many complaints about paypal from actual paypal users. Check it out.
  
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Inbound

15 years ago

Sounds fishy. I got an email saying it was from paypal and they wanted me to update my account. After clicking the "activate" link the domain was paypal.net not .com. It was a full blown scam to get my info.

Inbound

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askloz

15 years ago

Mine was limited the other week for sending about $100k to my bank account, of which I wanted to wire from my bank account to an offshore one. My Bank in the US froze the funds, and was sent over to a, what they refer as "Lost Funds Department", which the fraud squad take care of.

Right ole mess it was, all because I had set up a Business account, cos I prefer to have a username to be seen when payments go into it. Apparently, when you send funds to your bank account, it's recorded as the receiver's paypal business name and not in your name which the bank account is under.

I had to contact paypal about it, and have my bank colleges 3rd party services, the fraud department to have a 3 way call with them to verify that indeed those funds were mine and i wasn't committing any kind of offense.

I had to remove my bank account and re-add it after my account was downgraded to a premier, cos it still had my business name (so paypal likes to refer it to) still attached to any transfers to my bank.

Whole process took about a week to get sorted, now everything is fine.

Freaking US Laws get on my tits!

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Razorblade

15 years ago

Originally Posted by askloz

I had to remove my bank account and re-add it after my account was downgraded to a premier, cos it still had my business name (so paypal likes to refer it to) still attached to any transfers to my bank.

Wow! That must have been a real pain in the ass!

How did you exactly remove your bank account from your PP account, Loz? I was also instructed to do this as part of the steps to resolve my limited access but I do not find a "remove" button inside my PP account. All I have is the "add" button. Seeing no "remove" button, I tried clicking the "add" button, thinking that I would then remove the previous entry but was told that I cannot add it because it was already attached to my PP account. Sucks!

I just hope they'd lift the limits on my account after they've heard my explanation over Skype.

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askloz 15 years ago

HI ya,

erm, you know where you can add your bank account details, via the profile link next to your name?

You can either add, edit, or delete, it's there.

Yeah, it was a pain in the arse, cos 1 hour later after the restriction was removed, they put it back again... the bloody sods, apparently the guy I spoke to, Jason who's supposed to have high level access to your account and have authorization to life limitations, seems he wasn't allowed to, so as a result, was limited again cos I had to prove why funds were going into my paypal account.

Like, what next are they going to ask, the color of my underware and how many times I pick my nose per day, and which finger I scratch my arse with... gawd'n bennit!

Oh, BTW, you can't add or remove bank accounts when your account is limited, you need to go through the limitations process first, ie, send documents of your address, bank account, and any business documents (if applicable)...

Give them a call and ask to speak to a resolution center rep'

Hope this helps mate.
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~DesmondOwens

15 years ago

I havent had an issue with paypal....thank goodness. Hope its resolved.

Desmond

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Razorblade 15 years ago

Full Paypal account access finally restored!

To all who responded to this thread, thank you very much!
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What's going on with Paypal???

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