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Question about PayPal website payments PRO

by Chris Thompson
4 replies
Hey guys,

For those of you who have switched from PayPal standard to PayPal website payments pro ... I have a question.

Does it change my ability to issue refunds beyond 60 days?

Here's why I'm asking: One of my online businesses will soon start conducting physical classes (as in a real classroom).

Students will be booking their spot well in advance of the actual class date. And I also need to accommodate refunds in the event that someone pays & then has to cancel before the class.

So, say someone pays me TODAY. And the class is in 3 months. They notify me 2 weeks beforehand of a need to cancel. With the PayPal standard account , you have 60 days to issue a refund. That would put me in a tough spot of looking for an alternative way to refund the customer.

I'm hoping Website Payments Pro solves this since you can actually get a virtual terminal and process credit card transactions. So presumably I could process a credit card refund myself too.

I like PayPal. I don't really want to change processors ... but I need more control.

Thanks for your helpful suggestions!
#payments #paypal #pro #question #website
  • Profile picture of the author Chris Thompson
    Nobody has any knowledge on this?
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  • Profile picture of the author WPBounce
    Not sure about refund terms but what if you set up a one transaction subscription that starts when the course begins instead of capturing payment immediately? Just an idea.
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    • Profile picture of the author Chris Thompson
      Originally Posted by WPBounce View Post

      Not sure about refund terms but what if you set up a one transaction subscription that starts when the course begins instead of capturing payment immediately? Just an idea.
      This is a good idea. I'll have to investigate this further. I've never done it with PayPal but perhaps there is a way to set the payment start date in the future?
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  • Profile picture of the author wizzard1222
    Think about Dwolla.com....
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