What you do about these buyers
We were recently notified that one of your buyers filed a chargeback. This simply means they asked their credit card issuer to reverse a payment made to you purchased on 22 Mar 2012. The buyer claims that this purchase was made without their authorisation to use the credit card. Their credit card issuer needs additional information from you about this transaction to help resolve this. ----------------------------------- Transaction Details ----------------------------------- Buyer's Name:Brice Cook Buyer's Email:XXXXX@XXXXX Buyer's Transaction ID: XXXXXX Transaction Date:22 Mar 2012 Transaction Amount:-$14.00 USD Invoice ID:XXXXXX Case No.P-001-792-952-115 Your Transaction ID: XXXXXXXX ----------------------------------- What we recommend you do next ----------------------------------- Please respond within 10 days so that we can help resolve this chargeback. To respond, please: - Go to www.paypal.co.uk - Log in to your PayPal account - Go to the Resolution Centre - Provide information about this transaction when prompted The credit card issuer decides if the buyer's claim is legitimate. Once the credit card issuer receives your information, it may take up to 75 days to make a final decision. Because the credit card issuer has reversed the charge for this transaction, we've placed a temporary hold on the funds associated with this transaction until the case is resolved. Our User Agreement explains our policies on holding funds. There is a link to our User Agreement from the bottom of every PayPal page. You can learn more about chargebacks in the Resolution Centre. ----------------------------------- Other Details ----------------------------------- There are no other details regarding this transaction at the moment. Yours sincerely, PayPal CBP-001-792-952-115:USD14.00:22/05/2012:95G19365GT287113T |
After careful consideration of the evidence provided by you and the buyer in the case referenced above, we have determined that you are liable for the chargeback amount. The amount of the above-referenced transaction has been debited from your PayPal account. PayPal has been charged a fee by the buyer's card issuer, and as a result we have had to debit your PayPal account a charge back settlement fee of $20.00 USD. |
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cashcow -
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