PayPal account limited! Should I just kiss it goodbye??

Profile picture of the author Duckets by
I've recently had my account limited and was just wondering
if anyone has any advice on how to get back in good standing
with them?

It's kind of a shock after being with them for years that they can just
shut you down and keep your money for 6 months...

Any help would be appreciated
#internet marketing #account #goodbye #kiss #limited #paypal

  • Profile picture of the author Horny Devil
    Have they notified you of a reason as to exactly why your account is back on a restricted limit. This is occasionally done due to suspicious activity or a sudden upsurge in usage and transactions, but either way you are entitled to an explanation at the very least.
  • Profile picture of the author Jason Johns
    It depends on what they think you have done and what you have actually done.

    Contact them and talk to them - it's a painful process speaking to Paypal but you may find that you can resolve it with them, depending on what they think the problem is. People do get their accounts back - it might be they just want more identity proof or something.

    Cheers

    Jason
  • Profile picture of the author silyavski
    Check well your account sections for more info.
    Then when you find why, do a web search how to make the best solution to the problem.Be carefull and search only actual for today answers.
    Be prepared,not impulsive, cause they can be quite tricky.
    Count to 25 before take an action.
    I know from experience.
  • Profile picture of the author ezinewriter
    Originally Posted by Jason Johns View Post

    It depends on what they think you have done and what you have actually done.

    Contact them and talk to them - it's a painful process speaking to Paypal but you may find that you can resolve it with them, depending on what they think the problem is. People do get their accounts back - it might be they just want more identity proof or something.

    Cheers

    Jason
    I agree with Jason, You should contact them, a friend of mine faced the same problem and got it resolved after providing the identity proof.
  • Profile picture of the author Duckets
    I've already called them once and their customer service
    rep was neither polite or even remotely helpful

    All I was looking for was an answer as to why my account was limited and the
    guy was a total #ick so I got frustrated and hung up

    These are the possible reasons they listed--(one or all??WTF) I guess vagueness
    is policy over there;

    You provided information that we believe was false, inaccurate, or misleading; or NO
    You sent or received money that was potentially related to fraudulent activity; or NO
    You have more than one account with a negative balance; or NO
    You are in violation of the User Agreement, the Commercial Entity Agreement, the Acceptable Use Policy, or another agreement you have with PayPal. Maybe,

    but then this one is up to interpretation

    I bought a product through paypal then started promoting the same thing--started making
    money with it--my account gets banned and the person I payed through pp keeps on
    trucking along with no issues

    Its just so frustrating!!

    No reason, just FU

    Years of using their service and the idea of customer loyalty is nowhere

    Thanks for the tips guys, still trying to wrap my head around this one
  • Profile picture of the author michaeljcheney
    Yeah this is annoying, despite putting millions of dollars (literally) thru my Paypal account they still froze me a few years back. It's only after sending them:

    - A business plan (yes, seriously!)
    - My birth cert
    - My driving licence
    - Practically even a DNA sample!

    That they finally re-instated my account. Also - do what you can to get a dedicated Account Manager if you can, they can help smooth these things out for you.

    Good luck.
  • Profile picture of the author firzmotion
    probably a "reason" why your account got banned is you received fraudulent payment or order. If some sites engaged with fraudulent activity, the merchant or in this case, paypal will evaluate your credibility. In most case, if the value is big they will close your account permanently. I know some sites that died already because of this.
  • Profile picture of the author pamon
    paypal needs to be federally backed or FDIC insured. they limit accts without warning and go about their practices in illegal ways at times.
  • Profile picture of the author kindsvater
    Originally Posted by Duckets View Post


    You sent or received money that was potentially related to fraudulent activity; or NO
    You are assuming the answer to that question is no. But you do not know what problems anyone you have bought a product from has had.

    For instance, one of eBay's attorneys once told me they had banned someone from using PayPal and they had reviewed purchase records and also banned those who had purchased from the seller.

    Unless you find out why your account was limited it is difficult to see how you can get it reinstated.

    .
  • Profile picture of the author garyv
    I've learned over the years that the best way to deal with paypal - is the same way they deal with you. They really don't care about conducting a fair business when they deal with you. So whenever they do limit an account of mine (and if you do enough business it will eventually happen) - I just open another. And I never keep much in the account - nor do I link it to a bank account that has money in it.

    And then in the mean time you can continue to badger them about opening your other account. I've also found that their own rules are not widely known among their own workers. Keep badgering them, and eventually you'll come across someone that will re-open your account.

    Paypal is like the Mother-in-Law - You can't really kill her... but you don't have to like her either. You do however have to put up with her if you want to stay w/ the pretty lady.
  • Profile picture of the author sloanjim
    No idea why? REALLY? So strange isn't it?
  • Profile picture of the author Kay King
    Were you using a personal account? That would do it. Is the information you provided when you opened the account accurate?

    All I was looking for was an answer as to why my account was limited and the guy was a total #ick so I got frustrated and hung up
    Some of the reps are very helpful - but you have to approach them in a positive way and be very polite with your questions.

    I'd try again by calling again - but don't make demands or argue...try to find out what the problem (your account, the product, a buyer) is and how or if you can fix it.

    Did you provide correct info when you got the account? Did you upgrade from a personal account before taking business payments? Know where the weak spots might be before you call.
  • Profile picture of the author befree22
    Paypal is doing it for tax purposes. They state that 200 transaction plus $20,000 in revenue must be followed up by legal identity docs.
  • Profile picture of the author grablo
    Originally Posted by Duckets View Post

    I've recently had my account limited and was just wondering
    if anyone has any advice on how to get back in good standing
    with them?

    It's kind of a shock after being with them for years that they can just
    shut you down and keep your money for 6 months...

    Any help would be appreciated
    I don't understand why paypal can't just let users verify their account from the beginning so that later on there will be no problems. Is this their way of making money? When they hold your funds for 6 months I am assuming they get some interest on it.
  • Profile picture of the author Offline Doctor
    Originally Posted by grablo View Post

    I don't understand why paypal can't just let users verify their account from the beginning so that later on there will be no problems. Is this their way of making money? When they hold your funds for 6 months I am assuming they get some interest on it.
    Because that would cost PP tens of millions of dollars. They have no idea if you're going to be running any money through your account.

    It's strictly a business decision to save money.
  • Profile picture of the author The Star
    if your paypal accont backed up by credit card, otherwise it will be hard pressed to his back and you have to say goodbye. because now paypal is extremely tight.
  • Profile picture of the author WillR
    Originally Posted by Horny Devil View Post

    but either way you are entitled to an explanation at the very least.
    No, not really. They have the right to close your account and they are not required to tell you anything more than that. Sure, it would be nice if they did but they don't have to.

    Originally Posted by garyv View Post

    I've learned over the years that the best way to deal with paypal - is the same way they deal with you. They really don't care about conducting a fair business when they deal with you.
    I wouldn't recommend this. Giving them attitude is never going to get your account reopened. I have had nothing but nice and fair dealings with Paypal in the past. Losing your cool with anyone in business is never going to get you a great outcome.

    Originally Posted by garyv View Post

    So whenever they do limit an account of mine (and if you do enough business it will eventually happen) - I just open another. And I never keep much in the account - nor do I link it to a bank account that has money in it.
    Paypal specifically state that if an account is limited or frozen you are not to go and open a new one. If you are opening multiple accounts in a way that you shouldn't be then you should expect to have issues with them.

    Also, contrary to your belief, Paypal can overdraw your bank account if you owe them money -- even if the account is zero, so don't think that will stop anything. If you owe then money they will get it.
  • Profile picture of the author RedShifted
    I have also called paypal and got nothing but the most polite responses in return.

    They lifted limits on my first call, and no I wasn't transfering billions like some other people who need to remind us everyday how rich they are. As I'm sure thats how rich people really act. =/

    -Red
  • Profile picture of the author sloanjim
    but how do you get passed the limits they impose on new accounts?

    I've learned over the years that the best way to deal with paypal - is the same way they deal with you. They really don't care about conducting a fair business when they deal with you. So whenever they do limit an account of mine (and if you do enough business it will eventually happen) - I just open another. And I never keep much in the account - nor do I link it to a bank account that has money in it.
  • Profile picture of the author Val Wilson
    Originally Posted by WillR View Post

    Giving them attitude is never going to get your account reopened. I have had nothing but nice and fair dealings with Paypal in the past. Losing your cool with anyone in business is never going to get you a great outcome.
    My dealings with Paypal have always been positive as well (so far anyway). Any issues I had I was able to get resolved over the phone.

    Keep ringing until you get someone who is helpful - but don't give attitude or it will be noted on your account, and you'll be beaten before you begin.

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