6 {{ upvoteCount | shortNum }}
6 {{ upvoteCount | shortNum }}

Help: Go Daddy Protected Registration

by xaron
4 replies
I signed up for Protected Registration from Go Daddy last year, as it looked like a good way to protect my domains. However, when I tried to cancel the service I was told I needed to provide Government issued photo ID in order for them to make any changes to my account.

Now, I wasn't made aware of this at the time of purchase (had I known this I wouldn't have purchased it) but despite my best efforts to put my point across they didn't want to know. Since then my CC was renewed (but not updated on their site), yet according to one of their emails they can still charge my card because of some special arrangement with the bank / CC company. Is this true?

My CC company aren't prepared to intervene unless they actually try to charge my card against my wishes. As a last resort I had a new card issued, so everything bar my name is different but I don't know if that's enough. I feel like I'm being held to ransom here, having to take extreme measures just to stop a service.

Has anyone else had problems with GD and their Protected Registration option? Is there another way to stop this service other than what they're demanding (or indeed, what I've done)?
#daddy #go daddy #protected #protected registration #registration
  • Profile picture of the author sbucciarel
    Banned
    Never heard of having to have a gov issued ID to cancel a service. Sounds ridiculous. If your credit card number is no longer the same as it was, they can't charge it now.
    {{ DiscussionBoard.errors[6338073].message }}
  • Profile picture of the author John Collins
    Not liking Go Daddy. I had a domain I wanted to renew for 1 year and it had privacy. I wanted one year and without the privacy. I couldn't change the cart to 1 year even with the privacy. That pissed me off. I had to go to Domains By Proxy the privacy protection site and kill my privacy on that domain early. Dealing with 2 sites is a pain. I didn't end my account on Domains By Proxy, a have a few accounts with multiple domains. Then go back to Go Daddy and I was able to select 1 year renewal and no protection.

    It just feels like Go Daddy tries to squeeze every nickel out of you and makes it difficult to get in and out fast. Same thing with check out. I don't need to see 5 pages of extras heading for the checkout.

    I'm slowing moving everything out of there.
    Signature
    John - AffiliateMoneyTips and AlzheimersHappens
    You're welcome to follow me on Twitter - affiliatetips and Johnr_Collins
    {{ DiscussionBoard.errors[6338565].message }}
  • Profile picture of the author sbucciarel
    Banned
    At one point I had over 300 domains with them. I moved a lot that I intended to keep to Namecheap and am letting the rest expire at Godaddy. Never had any problems with them ... just don't like all the upsells, hype and very slow moving site on my Internet connection ... that and their support of SOPA made me decide to just leave Godaddy.
    {{ DiscussionBoard.errors[6338587].message }}
  • Profile picture of the author Sylonious
    Originally Posted by xaron View Post

    I signed up for Protected Registration from Go Daddy last year, as it looked like a good way to protect my domains. However, when I tried to cancel the service I was told I needed to provide Government issued photo ID in order for them to make any changes to my account.

    Now, I wasn't made aware of this at the time of purchase (had I known this I wouldn't have purchased it) but despite my best efforts to put my point across they didn't want to know. Since then my CC was renewed (but not updated on their site), yet according to one of their emails they can still charge my card because of some special arrangement with the bank / CC company. Is this true?

    My CC company aren't prepared to intervene unless they actually try to charge my card against my wishes. As a last resort I had a new card issued, so everything bar my name is different but I don't know if that's enough. I feel like I'm being held to ransom here, having to take extreme measures just to stop a service.

    Has anyone else had problems with GD and their Protected Registration option? Is there another way to stop this service other than what they're demanding (or indeed, what I've done)?
    Yes, they are ridiculous.

    I sent them my Id and everything and then they told me I couldn't get my Protected registration removed because I first needed to get them the business information for registrant Domains By Proxy LLC.

    They conveniently mistook my private registration service (that I purchased through Godaddy) for my own company.
    {{ DiscussionBoard.errors[6585223].message }}

Trending Topics