Not MY Customer. How Far Do I Bend???
Ok, here's the deal. I have a little niche, just got it in a good place with my sales page. Yeah, rah, good for me.
So the sign ups are coming nicely now.
Campaign involves a coupon code, but there is a link in my auto responder that takes them to the proper page where their code can be used, and gives my customers an automatic discount.
Seems one of my sign-ups went "shopping around" and tried to apply my code to someone elses site, which obviously didn't work. Analogy is like someone applying a coupon for Kmart when they are at Target.
I got an email from her, and she was looking to get her discount.
I didn't understand at first why the code wasn't working, so I made some calls.
After a couple of days, turns out her purchase was made under another independent sales rep. I get no credit, no commission, no money for the purchase.
I send an apology letter explaining the situation.
She sends me back more cries for help.
I hear her cries! Really, I do. But I am getting nothing for going above and beyond, which in my eyes I already have.
She has been charged on her credit card. Not my problem - but still a company/brand I am selling.
How far do I bend? She wants all her money back now - not sure if she is having second thoughts or what. It is just a 10% discount on the product. No guarantee she will try to purchase again properly using my coupon. She is just one person. But how important is she?
Do I keep trying to help her?
I honestly love to help people as much as I can. But this is coming at a really bad time. I have some other more pressing things going on, and the possible commission I would make from her just isn't worth it. At the same time, I CARE.
You never know who ANYONE really is. She could be someone with great connections - you just never know.
What the heck do I do?
Raising a child is akin to knowing you're getting fired in 18 years and having to train your replacement without actively sabotaging them.
"May I have ten thousand marbles, please?"
~Dave
Charles E. White
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