30 Day Refund - Customer wants refund after 45 days

[JonathanBoettcher]

Hmm.. quite some time ago I purchased a $1000 + package from a well known internet marketer (at a conference) and when I went to ask for a refund (I think I was at day 29 - but it depends on how you measured it - wierd thing with conferences) they stonewalled, and eventually basically told me to screw off.

Yeah, I know, waiting till that point was kinda cheesy of me, but honestly the package wasn't worth it.

Note to self (for future reference) - never argue with a peon over something like that. Talk to the Big Kahuna himself.

[7_8_shortcuts]

Originally Posted by Steve Mount

But the thing that I don't understand is, why put a limit on the refund policy then? Shouldn't we all just say "guaranteed refund - any time"?

Refunders with attitudes are my pet peeve!

Hey there,

Just give the refund... there are several reasons... if you don't... 1. You will seem quite desperate... 2. They will get really mad and might want revenge! some customers are absolutely CRAZY... what they would do just for few bucks... they might report you to PayPal and... oh man... this is such headache... Try arguing later with PayPal when they freeze your account and tell you "Well Sir... we are sorry, but the computer has decided to perform a check on your account and we have no control over that..." and there you go 6 months with a frozen account and no way to collect money! 3. They might deliberately badmouth your product...

My two cents

[Andy LaPointe]

I always give a refund in the refund period...no questions asked. If I have a customer asking for a refund outside the period here are the steps I go through:

#1: Offer him/her a discount on their next purchase
if they so no, I go to the next step...
#2: Offer him/her a free product
if they so no, I go to the next step...
#3: I give them the refund.

By going through those steps I have found that the few customers asking for a refund outside the refund period, 9 out of 10 of them opt for the free product or the discount. The remaining 1 gets the refund. This not only shows you are a "caring" business owner, but it shows the customers you are more than willing to work with them.

Also, of the 9 of 10 that accept the free product or discount, I find some of them purchase product from me again at full price in the future. That's a win-win

[sajae102]

Yeah...I agree, I would just give it to him. This is what I hate about refunds....if it is an ebook, I would say, sorry, to bad to sad, but if you are selling another type of product, it is a good idea just to give him is refund. There is nothing worse than having a disgruntled customer spreading bad news about your or your company

[ajiabs]

If your site said that you have 30 days refund policy, stick with it. Just because somebody can charge back, you shouln't give in.

If the product is relatively inexpensive, then give them a refund and dont waste any of your energy.

[severt]

My main question would be: "Why is that person asking for a refund?"
Since it's 15 days later then stated on the sales page I think the least thing this person can do is give you a classification. If he doesn't give one, stick with your statement. If he does give you a good legal reason then just refund.

Simple as that

[Droopy Dawg]

If your site says 30 days... then you should dig your heels in and stand strong.

but it would make more sense to just get rid of the headache.

Refund the $$...

[Dan.Thies]

Just curious - did the product actually cost you anything?

I mean, did they take up limited space in a real or virtual classroom, stopping you from letting someone else in? Did you have to produce or purchase some physical goods to ship to them?

Others have mentioned the potential cost of fighting chargebacks or Paypal disputes already. Sometimes you have to just do the math.

And I would ask again for a reason why.

[Chris Lockwood]

Originally Posted by eagleeye

I hate to even type this old cliche' but "The customer is always right", even if they are completely wrong.

Sorry, but that saying is a load of crap.

[PeteNY]

That's too funny, give me my money back or I'm not giving you any more money. Assuming all your products are of similar quality, he wouldn't be happy with those either. Leading to another refund.

He's not a "customer" if he doesn't let you keep the money.

[quiescen]

Originally Posted by Steve Mount

But the thing that I don't understand is, why put a limit on the refund policy then? Shouldn't we all just say "guaranteed refund - any time"?

Refunders with attitudes are my pet peeve!

No way would I refund this person. You then open the door for everyone who wants to get something for free. Policy is policy. I only bend mine IF they show a legitimate reason - and even then, it'd better be good!

[Chris Lockwood]

Originally Posted by PeteNY

That's too funny, give me my money back or I'm not giving you any more money. Assuming all your products are of similar quality, he wouldn't be happy with those either. Leading to another refund.

He's not a "customer" if he doesn't let you keep the money.

Agreed- I don't know why people seem so eager to have someone like this buy from them again.

BTW if he had a valid reason for not requesting the refund on time (like a long illness or something) I'd give it to him. But this just sounds like he wants to get some cash.