A Lesson In Customer Care From Kim Standerline

Martin Luxton · 03-10-2009, 04:17 AM

Kim has just taken a tough business decision but she has shown real consideration for her customers in the way she has gone about it.

Worth taking note of.

Why I’m Changing My Business Model… : newbie-network.com blog

Martin

Diana Lane · 03-10-2009, 04:58 AM

I wouldn't have expected anything less from Kim to be honest. She has a way with people that I love to see in action - I've never seen anyone put forum miscreants to rights so bluntly and effectively while still somehow managing to say to them 'but you ARE important and can STILL be valuable around here!'. Tough love - I wasn't at all surprised when I first found out she was a nurse

Good luck with the change of direction, Kim

JayXtreme · 03-10-2009, 05:09 AM

Thanks for sharing the link Martin... there are a few people who could learn plenty from that...

Peace

Jay

RebeccaL · 03-10-2009, 05:28 AM

She is one of the very few lists(<5) that I'm on and I read her entire email. I wish her all the best and its refreshing how open and honest she is with her susbcribers and of course helpful to her customers.

Kim Standerline · 03-10-2009, 11:46 AM

Hi guys

Thanks a heap for the kind words. I've had some lovely emails as well which has been super.

It was a hard decision to give both EMP and the membership sites up. I know EMP is in excellent hands with Anthony who will take it forward as it needs to be. As for my membership sites, I've just been to see my accountant who has been nearly crying because I'm refusing to sell them. (I refuse to sell my friends). I guess I'm a poor business person lol.

I'm conscious of the fact that I've been very lucky in my IM career so I'm hoping to use my new site at kimstanderlineproducts (which I'll be working on this week) to help others get a foothold in there without it breaking their bank balance. Probably sounds a bit pathetic, but I'm not to fussed whether I make a fortune every month. (Been there and done that)

Looking forward to my new direction

Cheers
Kim

03-10-2009, 04:17 AM	#1
Martin Luxton AS SEEN ON BBC TV Join Date: Aug 2006 Location: Izmir/Perth (Oz) Posts: 1,863 Blog Entries: 1 Thanks: 366 Thanked 357 Times in 187 Posts	A Lesson In Customer Care From Kim Standerline Kim has just taken a tough business decision but she has shown real consideration for her customers in the way she has gone about it. Worth taking note of. Why I’m Changing My Business Model… : newbie-network.com blog Martin
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03-10-2009, 04:58 AM	#2
Diana Lane The Beer Hunter War Room Member Join Date: Dec 2007 Location: United Kingdom. Posts: 793 Thanks: 86 Thanked 143 Times in 89 Posts	Re: A Lesson In Customer Care From Kim Standerline I wouldn't have expected anything less from Kim to be honest. She has a way with people that I love to see in action - I've never seen anyone put forum miscreants to rights so bluntly and effectively while still somehow managing to say to them 'but you ARE important and can STILL be valuable around here!'. Tough love - I wasn't at all surprised when I first found out she was a nurse Good luck with the change of direction, Kim
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03-10-2009, 05:09 AM	#3
JayXtreme Babyfaced Assassin War Room Member Join Date: May 2008 Location: Out Of My Mind - Brandy Too Posts: 3,224 Blog Entries: 5 Thanks: 1,594 Thanked 777 Times in 419 Posts Social Networking	Re: A Lesson In Customer Care From Kim Standerline Thanks for sharing the link Martin... there are a few people who could learn plenty from that... Peace Jay
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03-10-2009, 05:28 AM	#4
RebeccaL Senior Warrior Member War Room Member Join Date: Jun 2005 Location: NSW, Australia Posts: 2,851 Thanks: 148 Thanked 136 Times in 48 Posts Social Networking	Re: A Lesson In Customer Care From Kim Standerline She is one of the very few lists(<5) that I'm on and I read her entire email. I wish her all the best and its refreshing how open and honest she is with her susbcribers and of course helpful to her customers.
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03-10-2009, 11:46 AM	#5
Kim Standerline Senior Warrior Member War Room Member Join Date: Aug 2004 Location: United Kingdom. Posts: 3,955 Thanks: 298 Thanked 311 Times in 153 Posts Social Networking	Re: A Lesson In Customer Care From Kim Standerline Hi guys Thanks a heap for the kind words. I've had some lovely emails as well which has been super. It was a hard decision to give both EMP and the membership sites up. I know EMP is in excellent hands with Anthony who will take it forward as it needs to be. As for my membership sites, I've just been to see my accountant who has been nearly crying because I'm refusing to sell them. (I refuse to sell my friends). I guess I'm a poor business person lol. I'm conscious of the fact that I've been very lucky in my IM career so I'm hoping to use my new site at kimstanderlineproducts (which I'll be working on this week) to help others get a foothold in there without it breaking their bank balance. Probably sounds a bit pathetic, but I'm not to fussed whether I make a fortune every month. (Been there and done that) Looking forward to my new direction Cheers Kim
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