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How to deal with Thieves??

by M Thompson
13 replies
I have a product I sell on clickbank.

Today I got an email from Dealdotcom selling it... What!!! I didn't add it there.

I checked further. My sales page has been copied and added to another domain. The product is being sold by this thief via Paydotcom.

I have emailed paydotcom and dealdotcom and informed them of the situation but I've had no reply.

I've logged an abuse claim with the guys hosting company and emailed Paypal and asked them to suspend his account.. I don't hold out much hope.

1 What else can i do. The only company who has replied is the hosting company who have sent me forms to complete to get the hosting closed down.

2. surely paydotcom and dealdotcom should
a) Do some due dilligence before accepting products
B) take this seriously and answer the calls i've logged.

If this happened in a high street shop action would be taken against the retailer. I actually like paydotcom and dealdotcom BUT this leaves a very bad taste as both of them will have also profited from this thief.

I suspect that situations like this raise serius question about 3rd party retailing.

Any advice??

If any one knows anyone senior in PDC or DDC please point them to this thread...
#deal #thieves
  • Profile picture of the author Brad Gile
    Only thing I think you could really do at this point is follow the steps that the hosting company gave you. Also I don't know when you contacted PDC, but I would give them a day or so to get back in contact with you. Only other thing I could think of is doing a reverse lookup of his domain name and get the guys phone number and give him a call. That's just my 2 cents. But legally I don't know what you can do at this point.

    Brad
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    • Profile picture of the author Kim Standerline
      Also if its any consolation, anything sold thru DDC is paid out several weeks later to account for refunds etc. so he won't be making instant money on sales he makes.

      I'm sure Jason etc from DDC will get it sorted for you

      Kim
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    • Profile picture of the author Ahkamden
      Use DMCA to your advantage and send the hosting company, dealdotcom and paydotcom a DMCA notice
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    • Profile picture of the author X
      The best success I've had with PayPal is to
      buy the product and immediately file a chargeback
      on the product stating copyright infringement.

      I've done this a number of times with people
      ripping my stuff off and it's worked every time -
      they remove my stuff because they don't want
      their account frozen by PayPal.
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      • Profile picture of the author M Thompson
        Thanks Guys,

        I've now been in contact with marc from DDC and we are sorting this out and ensuring that anyone who did purchase gets everything they are entitled to which the thief wouldn't have included.

        still not heard from PDC paypal and the hosting is still in place.
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        • Profile picture of the author M Thompson
          Everything is getting sorted well most of it...This is how it's going so far...

          Dealdotcom, dealt with the issue quickly and efficiently

          The hosting is finally down took a bit longer than it should have done.

          Paydotcom.. terrible response

          I got first response telling me that I probbaly bought a resale rights product... I said in the original post that it was MY product. I then sent them a DCMA notice and got a response telling me not to log 2 calls on the same "issue" At no time did they refer to the problem of them selling a product that was stolen. Not at all happy with them.

          Paypal... well got the usual response a template letter referring to a totally different subject..
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  • Profile picture of the author Sami
    Such events are now a comon occurance. You just have to be prepared and also accept the fact that dealing with them kills precious time.

    I'd say as long as you have the correct copyright notices etc on your site, the only other thing thing you can do is have an Internet Savvy lawyer waiting in the wings. You won't have to pay anything until you use his services.But at least when you need one, you know who to turn to.

    You could look up Mike Young. He knows his stuff. I have no relationship with him at all.

    Good luck
    Sami
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    • Profile picture of the author M Thompson
      Here is the latest update...

      Paydotcom have refused to take any notice of the DCMA notice until they "investigate further"

      I don't understand whats to investigate.. it takes 2 seconds to see my site has been up and trading on clickbank for 6 months and that the scumbags site has only been registered 2 weeks.

      Their attitude stinks and to me borders on neglect.
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      • Profile picture of the author testaccount1234567
        Has he bought your product and uploaded it himself?

        Are you sure he is even selling your product, not just scamming people after they pay?

        On the off chance he hasn't purchased your product and uploaded it himself and just linking to your download link you could change your download link.

        Strange situation you would think PDC would act asap.
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        • Profile picture of the author Dan Grossman
          I have not used PayDotCom but I didn't see a mention of hosting on their site.

          If they're not hosting the sales page or distributing the product, just providing payment services, then DMCA is meaningless to them... that's a notice of intent to sue for copyright infringement, and they're not hosting any copryighted material.

          The web host should definitely take the site down unless they want to take on liability for infringement along with the person who owns the account.
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        • Profile picture of the author M Thompson
          Originally Posted by Tristan Bull View Post

          Has he bought your product and uploaded it himself?

          Are you sure he is even selling your product, not just scamming people after they pay?

          On the off chance he hasn't purchased your product and uploaded it himself and just linking to your download link you could change your download link.

          Strange situation you would think PDC would act asap.
          He has definately got a copy of the product and is selling it through Paydotcom. I've still not heard back from them, Frankly I am disgusted with their attitude. He can't actually sell any copies as his site has been taken down BUT as far as I am concerned thats not the point.
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