12 Ways to Keep Customers Happy

Phil Murray · 03-10-2009, 11:20 PM

from "Bootstrapping Your Business" pp 195-196 by Greg Gianforte and Marcus Gibson

------------------------------------------------------------------

12 Ways To Keep Customers Happy

#1 Tackle problems quickly
#2 Keep your word
#3 Ignore the 2-3% of humanity who are simply impossible
#4 Ingrain the process of listening to customers from day one
#5 Become a trusted adviser and provide proactive service
#6 Learn to manage expectations
#7 Set up a survey to monitor customer satisfaction
#8 Acknowledge feedback
-Customer testimonials are absolutely vital
#9 Monitor your customers use of your product
#10 Ask customers for a love letter
-"What has my product done for you?"
#11 Treasure your earliest customers
#12 Inaugurate a regular customer event

------------------------------------------------------------------

Monique Abrams · 03-11-2009, 12:29 AM

Very Nice Information! Thank You!

misterlmno · 03-11-2009, 12:58 AM

the customer is always right, they like to here an apology, they like hearing that you would feel the same way if you were in their position if things are going wrong.

03-11-2009, 12:29 AM	#2
Monique Abrams Personal Health Advisor Join Date: Dec 2008 Location: Dallas, Texas Posts: 44 Thanks: 16 Thanked 3 Times in 3 Posts	Re: 12 Ways to Keep Customers Happy Very Nice Information! Thank You!
	Easy Weight Loss Secret Revealed! What Doctors Will NOT Tell You! Knowledge is Power! Learn How to Lose Weight and Prevent Weight Gain!

03-10-2009, 11:20 PM	#1
Phil Murray Active Warrior War Room Member Join Date: Jun 2007 Location: DFW, TX, USA Posts: 83 Thanks: 8 Thanked 13 Times in 6 Posts	12 Ways to Keep Customers Happy from "Bootstrapping Your Business" pp 195-196 by Greg Gianforte and Marcus Gibson ------------------------------------------------------------------ 12 Ways To Keep Customers Happy #1 Tackle problems quickly #2 Keep your word #3 Ignore the 2-3% of humanity who are simply impossible #4 Ingrain the process of listening to customers from day one #5 Become a trusted adviser and provide proactive service #6 Learn to manage expectations #7 Set up a survey to monitor customer satisfaction #8 Acknowledge feedback -Customer testimonials are absolutely vital #9 Monitor your customers use of your product #10 Ask customers for a love letter -"What has my product done for you?" #11 Treasure your earliest customers #12 Inaugurate a regular customer event ------------------------------------------------------------------

03-11-2009, 12:58 AM	#3
misterlmno HyperActive Warrior War Room Member Join Date: Mar 2008 Location: Australia Posts: 150 Thanks: 36 Thanked 42 Times in 24 Posts Contact Info	Re: 12 Ways to Keep Customers Happy the customer is always right, they like to here an apology, they like hearing that you would feel the same way if you were in their position if things are going wrong.