Help Desk Script opinion needed...

TanB · 03-11-2009, 09:04 PM

Hi Warriors

You opinion is really appreciated: Which one of help desk script is better: Cerberus or Kayako?

Thanks

Dritan

GeorgeRoberts · 03-11-2009, 09:55 PM

I'd go with Kayako. I haven't used Cerberus but Kayako has never let me down.

LogoNerds · 03-11-2009, 11:23 PM

Kayako has never let me down either. I wouldn't hesitate to recommend them to friends and associates of mine.

jackjohnson · 03-12-2009, 01:37 AM

Kayako is affordable and stable. So I agree with the rest plus it is damm easy to setup up and use

TheNightOwl · 03-12-2009, 02:40 AM

Hi Dritan

Depending on your purposes, you may not need either. I don't know anything about Cerberus. I've heard good things about Kayako--but it's woefully expensive, no?

My choice in support software is TicketDeskPro. I've recommended it here before and will continue to do so because it rocks and it's cheap.

(No, it's not my product. And, no, that's not an affiliate link)

Hope it's more like what you're looking for. And if you really do need something like the two you mention, then apologies for this meaningless and potentially intrusive response.

TheNightOwl

stevenh512 · 03-12-2009, 03:37 AM

I've always liked OSTicket, has all the features I've ever needed (and then some) and it's totally free. Just do yourself a favor if you're going to use it, download and install the latest version, stay away from the outdated version that comes with Fantastico on most CPanel hosts. There have been a lot of bug fixes, security fixes and new features added since that version.

rajiv · 12-30-2010, 09:59 AM

Kayako is the best software. Extremely good and reliable software.

Kym Robinson · 12-30-2010, 10:53 AM

I love my 3 pillars help desk - so easy to use even a tech retard like me could set it up easily and the first time......lol

one time cost on clickbank - Willie Crawford owns it - he bought the company he loved it so much!

Kym

Dr Dan · 06-28-2011, 03:57 PM

I havent been able to find any recent posts regarding Three pillars help desk? Anyone still using it and liking it better than the free ones like Hesk?

JV Warrior · 06-29-2011, 11:55 AM

A good free helpdesk is available and has some cool features for a free version.
www (dot) accord5 (dot) com/trellis

Well worth a look if you dont want to pay for one to begin with.

Lizel

Dr Dan · 07-01-2011, 04:07 PM

I just set up hesk and it seems like a pretty awesome free help desk so far. There are so awesome free video tutorials on setting it up by fellow warrior Jeff Usher here: Create Your Helpdesk - Video Series

So far I am really liking it. I wanted to use the built in FAQ since it has the ability to search the database, but I dont want to give away my strategies to non-buyers of my products. So unless I can figure out a way to have it protected on my site, I will just have to use it as a support desk.

sbucciarel · 07-01-2011, 04:37 PM

I'll second Hesk. Free and easy to use and set up.

03-11-2009, 09:04 PM	#1
TanB HyperActive Warrior War Room Member Join Date: Jun 2007 Location: Toronto, ON, Canada. Posts: 138 Thanks: 10 Thanked 3 Times in 3 Posts	Help Desk Script opinion needed... Hi Warriors You opinion is really appreciated: Which one of help desk script is better: Cerberus or Kayako? Thanks Dritan

03-11-2009, 09:55 PM	#2
GeorgeRoberts Active Warrior Join Date: Mar 2009 Posts: 40 Thanks: 1 Thanked 5 Times in 5 Posts	Re: Help Desk Script opinion needed... I'd go with Kayako. I haven't used Cerberus but Kayako has never let me down.

03-11-2009, 11:23 PM	#3
LogoNerds The Big Nerd War Room Member Join Date: Dec 2008 Location: Toronto Posts: 543 Thanks: 7 Thanked 83 Times in 42 Posts	Re: Help Desk Script opinion needed... Kayako has never let me down either. I wouldn't hesitate to recommend them to friends and associates of mine.
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03-12-2009, 01:37 AM	#4
jackjohnson Active Warrior War Room Member Join Date: Feb 2009 Posts: 38 Thanks: 4 Thanked 1 Time in 1 Post	Re: Help Desk Script opinion needed... Kayako is affordable and stable. So I agree with the rest plus it is damm easy to setup up and use

03-12-2009, 02:40 AM	#5
TheNightOwl Gatchaman fan War Room Member Join Date: Sep 2008 Posts: 516 Blog Entries: 1 Thanks: 211 Thanked 88 Times in 53 Posts	Re: Help Desk Script opinion needed... Hi Dritan Depending on your purposes, you may not need either. I don't know anything about Cerberus. I've heard good things about Kayako--but it's woefully expensive, no? My choice in support software is TicketDeskPro. I've recommended it here before and will continue to do so because it rocks and it's cheap. (No, it's not my product. And, no, that's not an affiliate link) Hope it's more like what you're looking for. And if you really do need something like the two you mention, then apologies for this meaningless and potentially intrusive response. TheNightOwl
	Thank you to everyone who contributed to the Global Giving Japanese Earthquake and Tsunami Relief Fund. I have friends in Japan, none of whom -- fortunately -- were affected. But lots of people are still doing it tough. So, thank you on their behalf. Who is Gatchaman? Last edited by TheNightOwl; 03-12-2009 at 02:41 AM. Reason: to add the actual link

03-12-2009, 03:37 AM	#6
stevenh512 HyperActive Warrior Join Date: Mar 2009 Location: Landers, CA, USA Posts: 329 Thanks: 30 Thanked 29 Times in 26 Posts Social Networking	Re: Help Desk Script opinion needed... I've always liked OSTicket, has all the features I've ever needed (and then some) and it's totally free. Just do yourself a favor if you're going to use it, download and install the latest version, stay away from the outdated version that comes with Fantastico on most CPanel hosts. There have been a lot of bug fixes, security fixes and new features added since that version.

12-30-2010, 09:59 AM	#7
rajiv Warrior Member War Room Member Join Date: Aug 2009 Posts: 20 Thanks: 0 Thanked 1 Time in 1 Post	Re: Help Desk Script opinion needed... Kayako is the best software. Extremely good and reliable software.

12-30-2010, 10:53 AM	#8
Kym Robinson Think It, See It - Do It! War Room Member Join Date: Jun 2008 Location: Outside Perth in Western Australia. Posts: 1,013 Thanks: 21 Thanked 79 Times in 53 Posts Social Networking Contact Info	Re: Help Desk Script opinion needed... I love my 3 pillars help desk - so easy to use even a tech retard like me could set it up easily and the first time......lol one time cost on clickbank - Willie Crawford owns it - he bought the company he loved it so much! Kym
	My Make Money Online Training site, full of great tutorials - Free! My Free Money Making Video Series!

06-28-2011, 03:57 PM	#9
Dr Dan RockStarInLife War Room Member Join Date: May 2009 Location: North Cali Posts: 1,501 Thanks: 151 Thanked 303 Times in 210 Posts Social Networking	Re: Help Desk Script opinion needed... I havent been able to find any recent posts regarding Three pillars help desk? Anyone still using it and liking it better than the free ones like Hesk?
	LEASE SITES: Google Love WSO OF THE YEAR FOR 2011 NEW WSO: Zombie Proof Your Products $10,000 - $20,000+ WSO of The Day: Client Getting Ninja $$$ FREE Webinar Mobile Marketing $$$

06-29-2011, 11:55 AM	#10
JV Warrior Promote Yourself :) Join Date: Jun 2011 Location: South Africa Posts: 16 Thanks: 1 Thanked 3 Times in 3 Posts	Re: Help Desk Script opinion needed... A good free helpdesk is available and has some cool features for a free version. www (dot) accord5 (dot) com/trellis Well worth a look if you dont want to pay for one to begin with. Lizel
	There is nothing more special than life and just living it Announce your Product Launch for Free

07-01-2011, 04:07 PM	#11
Dr Dan RockStarInLife War Room Member Join Date: May 2009 Location: North Cali Posts: 1,501 Thanks: 151 Thanked 303 Times in 210 Posts Social Networking	Re: Help Desk Script opinion needed... I just set up hesk and it seems like a pretty awesome free help desk so far. There are so awesome free video tutorials on setting it up by fellow warrior Jeff Usher here: Create Your Helpdesk - Video Series So far I am really liking it. I wanted to use the built in FAQ since it has the ability to search the database, but I dont want to give away my strategies to non-buyers of my products. So unless I can figure out a way to have it protected on my site, I will just have to use it as a support desk.
	LEASE SITES: Google Love WSO OF THE YEAR FOR 2011 NEW WSO: Zombie Proof Your Products $10,000 - $20,000+ WSO of The Day: Client Getting Ninja $$$ FREE Webinar Mobile Marketing $$$

07-01-2011, 04:37 PM	#12
sbucciarel Suzanne War Room Member Join Date: Jan 2007 Location: Virginia, USA. Posts: 10,667 Blog Entries: 1 Thanks: 1,214 Thanked 4,063 Times in 2,272 Posts	Re: Help Desk Script opinion needed... I'll second Hesk. Free and easy to use and set up.
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