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03-13-2009, 05:01 PM
| #1 |
| Reviewazon.com War Room Member  Join Date: Sep 2008 Location: Atlanta, GA
Posts: 197
Thanks: 27
Thanked 31 Times in 25 Posts
|  Support Forum Software, Suggestions?
I want to setup a forum to help with support of a product that I am developing. This forum would be private and only available to members. I've looked at phpBB and it looks promising, but I was wondering what other folks use for support related questions for products they are selling. Any ideas would be greatly appreciated. -Brad |
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03-13-2009, 05:03 PM
| #2 | |
| Mr. Cueball War Room Member  Join Date: Sep 2006 Location: , , .
Posts: 4,507
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| Re: Support Forum Software, Suggestions? Quote:
I am using vbulletin. I am doing support with it but also building a community at the same time. | |
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Thomas | ||
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03-13-2009, 05:26 PM
| #3 |
| Reviewazon.com War Room Member Join Date: Sep 2008 Location: Atlanta, GA
Posts: 197
Thanks: 27
Thanked 31 Times in 25 Posts
| Re: Support Forum Software, Suggestions?
Thanks, Thomas. One other question that I had was around auto creating accounts. I will be selling the software via E-Junkie and would like to have a forum account created on the fly. Do you know if vbulletin supports that? |
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03-13-2009, 05:41 PM
| #4 |
| HyperActive Warrior War Room Member  Join Date: Oct 2005 Location: Lombard, Illinois
Posts: 286
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| Re: Support Forum Software, Suggestions?
I agree with Thomas and Jeff about Vbulletin. It may not be free but if you ever decide not to use it anymore, it has a great resell value and you can sell it quite easy on places like webhostingtalk.com and get 75-80% of your investment back. |
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03-13-2009, 05:51 PM
| #5 |
| Reviewazon.com War Room Member Join Date: Sep 2008 Location: Atlanta, GA
Posts: 197
Thanks: 27
Thanked 31 Times in 25 Posts
| Re: Support Forum Software, Suggestions?
My main driver for using E-Junkie is managing the affiliate program. I am not interested in managing that part of the business. I like the PayPal option, but not the PayPal fees. E-Junkie offers the option of a monthly fee that is way cheaper than PayPal. After reviewing vbulletin, yeah I agree it is the superior product IMO. The ultimate would be to have E-Junkie handle payment and affiliate end of things and then create the forum accounts and email those to my customers. |
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03-13-2009, 06:07 PM
| #6 |
| Reviewazon.com War Room Member Join Date: Sep 2008 Location: Atlanta, GA
Posts: 197
Thanks: 27
Thanked 31 Times in 25 Posts
| Re: Support Forum Software, Suggestions?
Jeff, good point as I didn't realize that you had to supply your choice of payment processors. I will give Amember a look as well. |
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| Tags |
| forum, software, suggestions, support |
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