Tips for setting boundaries with customers who email a lot?
For example many places now charge support ticket services, eg send in a question and it's $_ a month or whatever for the service plan; I dont want to have to do that, but obviously a lot of others are doing that, to stem the tide of questions already answered in FAQs.
What would you do, about the new customer who, after a couple initial emails, then sends in once-a-week emails with questions that are already answered? If I was running a $10k/year platinum mastermind, then a lot of contact's expected and fine, but for say a sub 1k info product, how many email questions are too many? I politely refer them to the right resource areas, but some people just seem to think that buying a product entitles them to a lot of email contact. I always go for answering all emails, quickly and personally, to be professional and helpful, but it often makes my 16 hour days turn into 18 hour days.
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