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Serial Refunders on Kindle?

by LarryC
3 replies
Are there "serial refunders" among Kindle customers? I have several books on Kindle right now, all 99 cents. None are based on PLR or spun from other people's content. A couple are fiction, and the nonfiction ones are well researched and have gotten good feedback from people who have reviewed them. I haven't had a huge problem with refunds, but they do come regularly.

I don't want to presume that everyone loves my books. Some customers might genuinely feel they didn't get their 99 cents worth. But I also wonder if there are people who habitually use Kindle as a free library, as some people use Clickbank.
#kindle #refunders #serial
  • Profile picture of the author aprilm
    Originally Posted by LarryC View Post

    Are there "serial refunders" among Kindle customers? I have several books on Kindle right now, all 99 cents. None are based on PLR or spun from other people's content. A couple are fiction, and the nonfiction ones are well researched and have gotten good feedback from people who have reviewed them. I haven't had a huge problem with refunds, but they do come regularly.

    I don't want to presume that everyone loves my books. Some customers might genuinely feel they didn't get their 99 cents worth. But I also wonder if there are people who habitually use Kindle as a free library, as some people use Clickbank.
    Hey Larry,
    I think this is probably normal. I get refunds too. Not a ton, but they do come. I have good average to good reviews also, so far no one who has gotten a refund slammed my books. (knock on wood!)

    If I had to take a guess, I suspect some people buy books looking for specific information, can't really tell by the description or *look inside* feature if the book contains that info or not, so they go ahead and buy the book. And when the book doesn't contain the info they were seeking, they request a refund.

    I wouldn't worry about it too much. Refunds and returns are all a part of doing any kind of business. Just keep putting out quality books, and you'll be fine.
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  • Profile picture of the author LarryC
    Thanks, April. I'm not too worried as the refund rate isn't really that high. My main focus is just selling more books in general. I just find it annoying to see refunds for such low priced items! But I have to remember that many Kindle readers probably buy books every day, so it can add up.
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  • Profile picture of the author Rob Whisonant
    Larry,

    One thing nice about the Kindle platform. If someone requests a refund the book is removed from their account and reader. It's not like a PDF where they get the refund and keep the ebook.

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