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Aweber Spam Complaints

by Technito
13 replies
I think we're all aware that the bigger your list grows, you're likely to start receiving spam complaints at some point in time even with legitimate, free and help offers. I usually average around 1 or 2 complaints per 200 opens.

Now Aweber has been sending out these complaint notices, stating changes must be made to lower the number of complaints you received. Just curious, has anyone's account ever been slapped by Aweber or Getresponse for too many spam complaints? If so, what was the number of complaints and notices you received before they did?
#aweber #complaints #spam
  • Profile picture of the author Justin Sardi
    I have received a few complaints through aweber but they have never done anything about it... I only had 2 or 3 total though in the course of about 2 months...
    I would like to know this too...
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    • Profile picture of the author Technito
      Originally Posted by Justin Sardi View Post

      I have received a few complaints through aweber but they have never done anything about it... I only had 2 or 3 total though in the course of about 2 months...
      I would like to know this too...
      Yeah I've only got notices from Aweber about how to lower spam complaints, was just wondering what's the threshold before they actually shut someone down.
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      • Profile picture of the author Paul Myers
        Originally Posted by Technito View Post

        Yeah I've only got notices from Aweber about how to lower spam complaints, was just wondering what's the threshold before they actually shut someone down.
        You're over it. You are now into the time component.

        The generally accepted industry standard seems to be 1 complaint per 1000 emails sent. I don't know Aweber's company standards, but you're probably safe if you stay under that number. And it has nothing to do with whether the mail is opened.

        The proper way to lower those it will depend on a few things. List size, subscription offer, subject lines... It's hard to give much specific advice without knowing more.

        First advice: Always back up your list.


        Paul
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        • Profile picture of the author Internet_Corporation
          You are correct and aweber have their acceptable complaint rate published here:

          https://help.aweber.com/entries/2177...complaint-rate

          Originally Posted by Paul Myers View Post

          You're over it. You are now into the time component.

          The generally accepted industry standard seems to be 1 complaint per 1000 emails sent. I don't know Aweber's company standards, but you're probably safe if you stay under that number. And it has nothing to do with whether the mail is opened.

          The proper way to lower those it will depend on a few things. List size, subscription offer, subject lines... It's hard to give much specific advice without knowing more.

          First advice: Always back up your list.


          Paul
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  • Profile picture of the author crissie
    spam is a disease striking down everyone else.
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  • Profile picture of the author GailTrahd
    I got a complaint notice about two years ago and called Aweber to see what should be done. I'm sure that things have changed since then - I'd just pick up the phone and call Aweber. If it's about the number of emails sent and not opened you could start interspersing emails that are filled with just content and teaching without promotion to boost your rates. Ahhh, quality content rules again! (of course watch the subject lines aren't spammy or promise the sun, moon and stars . . . . maybe just the stars )
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    • Profile picture of the author Raydal
      Originally Posted by GailTrahd View Post

      Ahhh, quality content rules again! (of course watch the subject lines aren't spammy or promise the sun, moon and stars . . . . maybe just the stars )
      For sure the highest spam rate I ever had was when I mentioned
      the name Howard Stern in the subject line. I guess people didn't
      like that name and clicked the spam button. From then I just
      stay inside the lines.

      -Ra Edwards
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  • Profile picture of the author ElTrabajo
    I received my #3 notice today. I did everything they asked me.

    First notice they told me my spam rate was 0.23, then i did changes
    Second notice they told me my spam rate was 0.19 then i did a lot of changes
    Third notice today, i don't know what is my spam rate but i don't know what changes i could make now. My last broadcast spam rate was something like 0.02 (yes very very low).

    In fact they don't show the spam rate of the follow up, so you need to contact them to know your spam rate, you can't be pro-active about it, you will always need a notice or to contact them yourself to check your follow up spam rate.

    I also noticed that when someone click on the spam button on gmail they aren't unsubscribed from the list, this is a fact. Then i researched why and some ISP don't send the email address of the complaint, they just send an empty complaint. So this guy who complained can complain over and over until your message hits his spam box.

    If you have a few guys on gmail who hit spam over and over no matter what changes you make, you will still have high spam rates because they will still be on your list.
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    • Profile picture of the author yourop
      Most of the big ISP's have something called Feedback Loops.
      This is very usefull for mailers as this is the only way to receive info on the complainers.
      And based on our experience, they really do send all the info. Including the message that generated the complain.

      But out of the big ones, gmail is the only one not offering this.
      Very frustrating, but that's how they play.


      Originally Posted by ElTrabajo View Post

      I received my #3 notice today. I did everything they asked me.

      First notice they told me my spam rate was 0.23, then i did changes
      Second notice they told me my spam rate was 0.19 then i did a lot of changes
      Third notice today, i don't know what is my spam rate but i don't know what changes i could make now. My last broadcast spam rate was something like 0.02 (yes very very low).

      In fact they don't show the spam rate of the follow up, so you need to contact them to know your spam rate, you can't be pro-active about it, you will always need a notice or to contact them yourself to check your follow up spam rate.

      I also noticed that when someone click on the spam button on gmail they aren't unsubscribed from the list, this is a fact. Then i researched why and some ISP don't send the email address of the complaint, they just send an empty complaint. So this guy who complained can complain over and over until your message hits his spam box.

      If you have a few guys on gmail who hit spam over and over no matter what changes you make, you will still have high spam rates because they will still be on your list.
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  • Profile picture of the author ElTrabajo
    Not only gmail.
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  • Profile picture of the author Justin Sardi
    Check out Litmus.com
    It prescreens your emails to make sure they get through all of those spam filters and helps your emails be less like spam...
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    • Profile picture of the author wordwizard
      I mostly use 1shoppingcart, but I have some very small lists on aweber, and if ONE person complains, it records as a big percentage. So I just about stopped using Aweber... or mailing to those folks.

      But that's not a solution either. BTW, my spam score is generally pretty close to zero.

      I need to either build a bigger list on Aweber or stop using it altogether...

      Why am I using it at all? Because some things incl. plugins I use only work with Aweber.
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  • Profile picture of the author brentb
    1. I personally would never email on a service that doesn't show spam rate.

    2. Its all on list size. If you have a huge list and a huge account and pay a ton of money, they will let you reach much much higher spam levels like 5%. They just send your stuff out on a servers that have lots of under 1%ers on it so they make up for your spam issue.

    3. If your list size isn't huge then it sucks for you. Expect to get booted from most services. I would recommend checking bulk transaction services (but not Amazon) because they are usually much more lenient and still have good deliverability in general.
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