Lower paid products are not worth it.

by Tom B Banned
32 replies
At least for me. We are talking the IM niche. I am sure it is better in other niches but I do know, from IM and others niches, that lower prices are more of a pain in the arse.

Lately, I have been selling a membership site that is low in cost. We are talking $14.99 first month and $19.99 a month after.

I also sell products in the hundreds to thousands.

I get way more "unauthorized" payments from my cheap monthly site and other cheaper products. Now, this takes my time because I need to deal with it, through paypal, each and every time some nickel and dimer decides he wants free products.

I very rarely get any of these problems with my higher end products.

I will be closing that membership site down. It was more of a test anyway and I don't do much with it. It was successful for what I have put into it but the amount of support dealing with thieves is now taking time away from other goals.

When devising our sales funnels, you better be sure to include the costs to support people with unrealistic expectations and thieves. Ask yourself if the additional work will be worth it to push those people into higher priced products.

For me, I don't think I will be selling many products for less then $100. I seem to get better customers at that price point. I can sell as many at those price as I can a lower priced points. I never believe price is a selling point. I do believe it is a deterrent to freebie seekers and thieves.
#lower #paid #products #worth
  • Profile picture of the author Offline Whisperer
    Hi

    Interesting so you wan't have any low ticket products in your sales funnel then, how do you think this would effect your traffic through your funnel to the higher backend products?

    Are you running a free opt-in product as a list builder instead?

    Thanks for the share...

    Hadn't factored anything in to my figures for descrepencies with payments.

    Thanks

    Offline Whisperer
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by Offline Whisperer View Post

      Hi

      Interesting so you wan't have any low ticket products in your sales funnel then, how do you think this would effect your traffic through your funnel to the higher backend products?

      Are you running a free opt-in product as a list builder instead?

      Thanks for the share...

      Hadn't factored anything in to my figures for descrepencies with payments.

      Thanks

      Offline Whisperer
      Webinars! I love the automated ones. No product and you get the optin. If you do the webinar correctly, you will be able to sell higher priced items with no problems.

      You can duplicate the same process sell higher and higher products.

      I honestly don't see myself selling outside of webinars any longer. I deal with software and webinars are gold when it comes to showing how the software can help prospects attain their goals, wants, needs, etc...

      I have also had great success with the product launch style. I think they called it evergreen or something like that. Send them to a video optin and go through a product launch like routine. Add in a webinar for good measures.
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  • Profile picture of the author Glen Andrews
    Hey Thomas, what's the conversion of low ticket subscribers into higher end products or services?

    I don't think that's there's any doubt that price point is a determining factor in the quality of the client. However, there will always be a percentage of prospects who take advantage of our entry level memberships.

    Have you tested raising the price of your lower priced membership site to see if this boosts your retention rate?
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by Glen Andrews View Post

      Hey Thomas, what's the conversion of low ticket subscribers into higher end products or services?

      I don't think that's there's any doubt that price point is a determining factor in the quality of the client. However, there will always be a percentage of prospects who take advantage of our entry level memberships.

      Have you tested raising the price of your lower priced membership site to see if this boosts your retention rate?
      I couldn't tell you conversions off hand.

      My plans have changed so I don't want to spend anymore time on it. I am looking towards more lofty goals with products that will have higher growth.
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  • Profile picture of the author contentwriting360
    Banned
    Lower paid products are not worth it.
    I've heard more experienced Warriors saying the same. Sometimes, even if you come up with a strict Refund Policy, it still isn't worth the effort battling with serial refunders via PayPal.
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  • Profile picture of the author Jay Brass
    I agree with you OP. I say go big or go home. If people are willing to pay a prettier penny, it'll benefit the both of you more in the long run.
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  • Profile picture of the author magicmarcus
    as gary halbert used to say... sell the foxes weed the dogs. with that said i think price points are an important factor depending on where you advertise and the niche you are in. for me i see that many people in internet marketing niche are jaded and scared to spend big amounts right up front on the first contact (which is why webinars work) which is a more intimate setting. then again you can only run the same webinar to the same people so many times.

    solution... charge them for the privilege to provide content and to sell them. so many people up front think this is the WRONG thing to do. but if you provide good value to those there just for the little stuff... its all good. think about it...

    no one complains that they have to PAY disneyland for the priveledge of eating overpriced crappy food and going to tons of shops to buy stuff.

    no one really complains about the previews before a movie you already paid for.

    this is a good route to go and saves you from one (high price only) business model. trust me on this as i used to think i had to have only high ticket stuff too (which i did well with) but now i have a nice monthly deal building up and lots of customers upgrade because of the value i provide.

    moral of the story... put your best foot forward to get them in your funnel... if you think it should be $197 a month... make it $37 (grit your teeth and make it hurt) they will see your value and get more stuff.

    AND having the lower end funnel helps lower refunds on higher priced stuff because they have had a taste :0) and know what they are getting into.

    just my 2cents from experience.
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  • Profile picture of the author MLMBrander
    I don't want to say that it is all about Quality vs Quantity of clients.
    For me -I'd still go for that free opt-in/list building techniques and do some testing of my own.

    One important point: in this Internet Marketing industry trust is hard to achieve with all the those hype floating around. You won't be able to get sales or even opt-ins not until you offer them somethin' free and show them who you really are once they are subscribed.

    Cheers!
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  • Based on my own experience, I must agree: I always get better EPCs selling fewer copies of a $100+ products than more copies of a $27- product, plus you get a "better quality" customer base: less newbie, less customer support, fewer refunds, etc.
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  • Profile picture of the author Rus Sells
    You've just figured out what some of us old school business owners have known for some time now. This is pretty much the way it goes whatever your doing in business.
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by Rus Sells View Post

      You've just figured out what some of us old school business owners have known for some time now. This is pretty much the way it goes whatever your doing in business.
      I have normally charged more for my products but had to test this idea out. Russ, I don't know where you were when I had this plan but I blame you for it. :p
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    • Profile picture of the author Raydal
      Originally Posted by Rus Sells View Post

      You've just figured out what some of us old school business owners have known for some time now. This is pretty much the way it goes whatever your doing in business.
      I learned this lesson over 10 years ago when I offered my
      first ebook product. I started with $9.95 and eventually
      raised the to $47. The one pattern I noticed was that I
      had less refund request and more serious customers the
      higher the price went.

      At the lower end of the price spectrum, customers somehow
      are more demanding and quicker to ask for a refund.

      Just a fact of doing business.

      -Ray Edwards
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      • Profile picture of the author Walter Parrish
        Given a choice I would always roll with the High End.
        No complaints
        If they do have a problem they will contact you first to resolve it, before the refund.
        No Low Ratings.
        Appreciation for the over delivery.
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  • Profile picture of the author CalinDan
    Agree mate. I'm fairly new to the whole IM scene, so my price ranges are usually around $30-$100 (for now).

    But, I wanted to do a WSO, just to give Warriors a nice offer for one of my business models. I fixed the price at $7 (public value $47), and for that I was called a thief, I got bigger refund rates than ever before, I got more upfront questions and support issues than any other time.

    So yeah, no good deed goes unpunished and low-ticket products are not the way to go if you're serious about your business and your clients.

    Also ...besides the perceived value, that's a great plus, high-ticket prices are attracting action takes who make it work. Unlike those "nickel and dimers", that only blame you for their laziness.

    Regards,
    Dan
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  • Profile picture of the author onSubie
    Originally Posted by Thomas Belknap View Post

    I will be closing that membership site down.
    Why not sell it or flip it, if it has active members and makes money?

    Do you offer a course or recommend a WSO/product detailing how to set up automated webinars and monetize them?

    Mahlon
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by onSubie View Post

      Why not sell it or flip it, if it has active members and makes money?

      Do you offer a course or recommend a WSO/product detailing how to set up automated webinars and monetize them?

      Mahlon
      It is a plr software membership site. I have about 18 months of downloads and a private brander I may sell as a group but I won't sell the membership site itself.

      I don't want the hassle of putting together the traffic and other stats to sell the site.

      There are plenty of product on webinars. I think E Brian has one. I haven't seen it but he has nice hair so it must be good.
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  • Profile picture of the author foomenow
    Good share thank's man!, so ur just gonna stick w/the higher end monthly membership sites!, good idea & yes there are way too many freebie seekers out there & becomes tiresome...........
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  • Profile picture of the author gpwilson
    Yes. You are right. Price is not the selling point. But now we all are living in the competitive world. We need to compete with each other. No matter how much good your products are if the price is so high then you would not get the right amount of feedback. This reality. Just adjust your price with the current condition of the market. Best of luck.
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  • Profile picture of the author Sarevok
    You're absolutely right.

    For the longest while, I was selling $10 ebooks (that were damn fine quality by the way) and didn't make chicken scratch. Even though I was selling a boatload of books, I didn't make jack.

    Especially since I love to HOOK MY AFFILIATES UP with a sweet >=50% commissions.

    But guess what?

    Even if you sell thousands of books, you're still not making any real money.

    Especially when you consider affiliate cutbacks, vendor cutbacks, etc.

    Of course you can rely upon the backend, which is where the real money is made, but instead; focus upon high end products to begin with.

    Imagine your backend in that situation?

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  • Profile picture of the author IMSince2003
    Originally Posted by Thomas Belknap View Post

    At least for me. We are talking the IM niche. I am sure it is better in other niches but I do know, from IM and others niches, that lower prices are more of a pain in the arse.

    Lately, I have been selling a membership site that is low in cost. We are talking $14.99 first month and $19.99 a month after.

    I also sell products in the hundreds to thousands.

    I get way more "unauthorized" payments from my cheap monthly site and other cheaper products. Now, this takes my time because I need to deal with it, through paypal, each and every time some nickel and dimer decides he wants free products.

    I very rarely get any of these problems with my higher end products.

    I will be closing that membership site down. It was more of a test anyway and I don't do much with it. It was successful for what I have put into it but the amount of support dealing with thieves is now taking time away from other goals.

    When devising our sales funnels, you better be sure to include the costs to support people with unrealistic expectations and thieves. Ask yourself if the additional work will be worth it to push those people into higher priced products.

    For me, I don't think I will be selling many products for less then $100. I seem to get better customers at that price point. I can sell as many at those price as I can a lower priced points. I never believe price is a selling point. I do believe it is a deterrent to freebie seekers and thieves.
    Thomas, I too have found that at the higher price points the complaints are far fewer. I believe this to be true because the person who realizes that they need something (like my coaching, for example, which is NOT cheap), are of a different caliber than the person who has no idea what they want or need and buys every WSO they can get their hands on. Having said that, I think that a low priced offer is a great way to introduce a prospective client to your higher priced offerings and should not be ignored. It is the entryway to your sales process. The last point is that you could skip the low point offer entirely and go with a freebie report that is related to your high priced offers. You will get a lot of low quality people on your list, but you also won't have to deal with a $7 product anymore. In this case, your autoresponder series will do the talking/selling for you.
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  • Profile picture of the author talfighel
    While you are selling your product for $100, you can also add some new products on the back end for $200-$500. This is called UPSELLS.

    Good for you that you decided to charge more per customer because just like you can get someone to open their credit card and pay $30 for your program, they would be also willing to pay $100-$500.
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  • Profile picture of the author Tim_Carter
    Interesting. However I do not have that experience.
    My price point is around $30.

    I have had only five chargebacks since 2005 and two unauthorized payments. I won all of these except two. So not a big problem.

    My customers are mostly monthly members. I get maybe ten support tickets in a month.

    So it may depend on product more than price point.
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by Tim_Carter View Post

      Interesting. However I do not have that experience.
      My price point is around $30.

      I have had only five chargebacks since 2005 and two unauthorized payments. I won all of these except two. So not a big problem.

      My customers are mostly monthly members. I get maybe ten support tickets in a month.

      So it may depend on product more than price point.
      Definitely could be Tim. This is a plr software club. It is pretty unique in that it lets the member change the software around to make it look completely different. I haven't seen anything out there like it which is why I was testing the idea out. Maybe it is too advance for some.

      I still sell the same technology in my Software builder with less trouble at 149 price point.

      I have sold a bit of stuff on the wso forum at lower price points. It was the same work as the higher price points so there isn't much incentive for me to go too low.
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  • Profile picture of the author Don Grace
    Hell yeah, better customers, no complaints, no refunds...

    Shoot. I'd rather sell 1 or 2 of my 14k programs a month than deal w/ people who after spending next to nothing do nothing but bitch about everything.

    Plus, at higher prices you can focus on delivering massive value to just a select few instead of trying to appeal to the masses.

    I will say I do use free for list building... but after that I'm really upfront about what to expect if you're on my list and encourage people to unsubscribe if they can't deal with it.
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by Don Grace View Post

      Plus, at higher prices you can focus on delivering massive value to just a select few instead of trying to appeal to the masses.
      It is more work to create a higher value product but it also makes it difficult for competition to copy your products.


      I will say I do use free for list building... but after that I'm really upfront about what to expect if you're on my list and encourage people to unsubscribe if they can't deal with it.
      I am liking the webinars as a list builder.

      Trial versions of my software programs worked out great.

      I have given away software programs that require sign up to activate. I would then upsell them on a professional version. Dang, that actually was very successful, not sure why I stopped that. haha
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  • Profile picture of the author ScottGrey
    Have you tried just charging more for the membership? I've found ~$50ish to be the sweet spot where the nickel and dimers fall off. Plus you only have to sell half as many memberships to keep the same level of income. If you're going to ditch it anyway, it can't hurt to try.

    Scott
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by ScottGrey View Post

      Have you tried just charging more for the membership? I've found ~$50ish to be the sweet spot where the nickel and dimers fall off. Plus you only have to sell half as many memberships to keep the same level of income. If you're going to ditch it anyway, it can't hurt to try.

      Scott
      Hey Scott,

      I don't think a price increase would work out. In all honesty, it was just a test that I put together a long time ago. It still brings in sales.

      If I changed anything, I would test doubling the first month's price.

      My main focus is on higher growth products and services. The technology I used in the software being sold through the membership site is being used in my new products so it isn't a waste of time. I am just wasting more time dealing with transaction fraud.

      Heck, I have been working on this technology for the past 5 or so years. Lot's of niches I can use it in.
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  • Profile picture of the author Brains Gone Wild
    Originally Posted by Thomas Belknap View Post

    At least for me. We are talking the IM niche. I am sure it is better in other niches but I do know, from IM and others niches, that lower prices are more of a pain in the arse.

    Lately, I have been selling a membership site that is low in cost. We are talking $14.99 first month and $19.99 a month after.

    I also sell products in the hundreds to thousands.

    I get way more "unauthorized" payments from my cheap monthly site and other cheaper products. Now, this takes my time because I need to deal with it, through paypal, each and every time some nickel and dimer decides he wants free products.

    I very rarely get any of these problems with my higher end products.

    I will be closing that membership site down. It was more of a test anyway and I don't do much with it. It was successful for what I have put into it but the amount of support dealing with thieves is now taking time away from other goals.

    When devising our sales funnels, you better be sure to include the costs to support people with unrealistic expectations and thieves. Ask yourself if the additional work will be worth it to push those people into higher priced products.

    For me, I don't think I will be selling many products for less then $100. I seem to get better customers at that price point. I can sell as many at those price as I can a lower priced points. I never believe price is a selling point. I do believe it is a deterrent to freebie seekers and thieves.
    @Thomas - my 2 cents...... We've been building a strong IM list for a year now and we've found that the price is (almost) irrelevant. With our list at least, quality & value of the offer(s) matter. Again, we're fairly new in this space, so I cannot assume that this rule applies to everyone and every audience. However, I'll only recommend a product/offer to our fans if the quality and value of the product far exceeds the actual retail cost. In other words, we focus on actual offer value, whether it be a one-off or membership etc, and the buyers determine their own budget. This is our perspective as both affiliate marketers and product/content creators. Unfortunately, there will always be chronic refunders and cheaters - in every business and market.
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  • Profile picture of the author murtuza
    great advice, I too believe that it is better to sell high ticket products right away only to select few who are actually looking to get results. I am testing a campaign currently where I am just given away my best training and product that I sell at clickbank worth $77 for free just to gain $1k coaching clients.

    Yes, it is really important to build solid relationship with subscribers to get them to trust you as an expert and spend this kind of money if you are looking to sell high ticket products and coaching...
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by murtuza View Post

      great advice, I too believe that it is better to sell high ticket products right away only to select few who are actually looking to get results. I am testing a campaign currently where I am just given away my best training and product that I sell at clickbank worth $77 for free just to gain $1k coaching clients.

      Yes, it is really important to build solid relationship with subscribers to get them to trust you as an expert and spend this kind of money if you are looking to sell high ticket products and coaching...
      It should be an interesting test comparing people who paid 77 and upsold to those that got it for free and upsold.

      I don't think people value products when given away for free. Setting a price may help get people motivated to download it (whether they consume the product or not would also be a factor). Will they value it after consumption?


      People tend to justify their actions. For example...

      I purchased a $77 dollar product and went through the material. It was good value and I made the right decision.

      I got a $77 dollar product for free. Meh, it was ok but I wouldn't have spent $77 on it and have no plans on implementing any of the information when I got other free stuff to go through. I am sure glad I didn't buy it.
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  • Profile picture of the author adamj2
    Yeah I agree the customer base is going to be much higher quality with the high ticket products and I much prefer selling these high ticket items or offers that lead to high ticket products as part of the sales funnel.

    Also, I hear the $7 price point mentioned quite often as the value to use for the One Time Offer after a solo ad for more conversions. But it is not about the number of conversions it is about the money made and I would rather make $97 but from a $97 solo ad (and find those high quality buyers) with one conversion than make 15 x $7 sales to recoup those costs.
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  • Profile picture of the author bassem
    very good case study , i am with you in this " I never believe price is a selling point."
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